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Post Office: Travel insurance reviews

Name: Travel insurance
Rating: 2.01 (144 reviews)

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2.01

Based on 144 reviews, last reviewed 22nd Jul 2026

No new 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

17%

74%

Latest highest rating:

5

Excellent It’s close to a decade and value for money was exceptionally low. Reviewed on: 5th September 2025

Latest lowest rating:

1

Crazy Underwriting Criteria I opted for the well rated Post Office policy but forgot to advise them I'm on blood pressure tablets. The price was £130 for an annual policy. I'm on... Read more Reviewed on: 22nd July 2026

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About this product

Post Office offer single trip, annual multi trip and backpacker travel insurance policies.

All medical conditions are considered and under 18s with no medical conditions get free cover. Post Office travel insurance policies all come with Medical Assistance Plus which gives access to medical support while you’re away.

Post Office travel insurance reviews help you find out what it’s really like to be a customer. If you’ve used Post Office before, you can also leave a review and share your experience.

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Post Office Travel insurance reviews (144)

Crazy Underwriting Criteria

I opted for the well rated Post Office policy but forgot to advise them I'm on blood pressure tablets. The price was £130 for an annual policy. I'm on low dose tablets that were merely accepted by Aviva without charge but the Post Office just asked "how many tablets are you on" Nothing to do with what they were, the dosage etc Then said the quite had doubled. !! Crazy way to underwrite insurance cover. Thank God I could cancel still. Reviewed on: 22nd July 2026

Great Insurance - Until You Actually Need It!!!!

I have used Post Office Travel Insurance quite a few times over the years, and I have never needed to make a claim, and therefore I have just taken their levels of cover and promises of great customer service at face value. However, during this holiday my wife suffered a significant leg injury and we need to make a claim both for our of pocket expenses and a personal injury claim against the hotel. I phoned to instigate the claim process, gave an overview of the injuries my wife had suffered, and was told it would be passed on to the relevant department who would be in contact. Two days later I had heard nothing (by phone or email) so I called again, to be told that their standard timescales for contact were 5 - 10 working days! I explained this was too long, given the need to ensure we obtained relevant evidence from the hotel (CCTV footage, etc.) however, this made no difference. They asked if I wanted to raise a complaint, I said I did and they assured me that a manager would phone me back within 24 hours; not had a phone call, but I have had an email saying they would look to respond to my complaint within 40 working days!! At the pace this company works at I may have my claim resolved within 5 years. Reviewed on: 17th July 2026

If I could give 0 stars I would.

If I could give 0 stars I would. I have used this insurance company for years as I had never needed to make any claims so never had experienced anything bad with them until the ONE time I ended up hospitalised in Spain and they would not help. I had forgotten to take out the insurance before I left the UK so I purchased the insurance ONE day into my holiday, it wasn’t while over a week later when I was hospitalised that I needed to use it for the first time ever but they wouldn’t grant me the claim as I took out the insurance after I left the UK. Something I do not understand is if you are unable to use the insurance if bought when already on holiday, why does it even give you the option to be able to purchase in the first place once you have put in your dates?! When I spoke with an advisor she claimed it would have asked me if I’m already on holiday.. IT DOES NOT ASK YOU THIS. They have absolutely zero people skills and no compassion at all! I will NEVER be returning here as a customer, they will try everything and anything to dismiss your claim. Terrible terrible company!! Reviewed on: 13th June 2026

Zero out of 5 stars

Post Office Travel Insurance: If I could give this company a zero, I would. Do not use this company unless you want to be given the runaround; be asked for multiple bits of paperwork over a six week period and then after submitting it all be told you had done it wrong or incompletely; be handled by 8+ different people, none of whom have all of the relevant paperwork that they have asked for; have it be implied that you are trying to game the system when you increasingly have the impression that they just do not want to pay out. Save yourself having to get a Xanax prescription and pay a bit more to another company instead. Reviewed on: 5th December 2025

Excellent

It’s close to a decade and value for money was exceptionally low. Reviewed on: 5th September 2025

I wouldn’t wasted your money here.

I wouldn’t wasted your money here. My daughter had a nasty ear infection, I sent all paperwork off immediately and they still wanted more and more evidence about our holiday. When I ring to talk to somebody they won’t even speak to me because my partner is lead passenger on the actual holiday despite my name on travel insurance. They ask for everything via email but you email them and it gets undelivered and sent back because their mailbox is full. My sister in law had same problem with her little boy and was with aviva who has for no evidence and paid out in 3 days. I’m still waiting on money weeks later. Furious. DO NOT USE THEM Reviewed on: 26th August 2025

Happy to take your money for very expensive travel i...

Happy to take your money for very expensive travel insurance and made it impossible to claim for anything including managed baggage medical bills and returning early from holiday due to sickness I recommend you avoid the post office travel insurance at all costs Reviewed on: 12th June 2025

No stars - Avoid, avoid, avoid

No stars - Avoid, avoid, avoid No stars - not one star - the inability to give 0 stars artificially boosts their overall score. Had to cancel flights because of a cancer diagnosis after booking and taking out insurance. It has taken 9 weeks to settle the claim despite being straightforward with medical evidence etc all presented within the first two weeks. Passed from one claims handler to the next, some couldn't understand the medical reports, initial one failed to send us the crucial claims document - which was only sent 8 weeks after the claim was initiated - and Collinson kept asking for information that banks and airlines do not ordinarily make available. This despite several long phone calls and email exchanges. Left feeling that they will try anything to avoid paying out. Reviewed on: 7th March 2025

Easy to use, easy to renew, reasonable price, able t...

Easy to use, easy to renew, reasonable price, able to get multi trip cover Reviewed on: 10th October 2024

Helpful and professional

Customer services are always very helpful on the phone when you ring to update your policy and discuss health details. There is no waiting around in long queues. The agents are well trained to discuss what details need to be flagged up and which level of cover is right for your family. Reviewed on: 18th September 2024

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