Sheff Al's community profile page

Write a review

Newsletter

Go to business site

Viewing profile for,

Sheff Al

Total reviews written

Helpful marks given to their reviews

Times reviews seen

All reviews (1)

Review of the Post Office, Travel insurance:

View on product page

Great Insurance - Until You Actually Need It!!!!

I have used Post Office Travel Insurance quite a few times over the years, and I have never needed to make a claim, and therefore I have just taken their levels of cover and promises of great customer service at face value. However, during this holiday my wife suffered a significant leg injury and we need to make a claim both for our of pocket expenses and a personal injury claim against the hotel. I phoned to instigate the claim process, gave an overview of the injuries my wife had suffered, and was told it would be passed on to the relevant department who would be in contact. Two days later I had heard nothing (by phone or email) so I called again, to be told that their standard timescales for contact were 5 - 10 working days! I explained this was too long, given the need to ensure we obtained relevant evidence from the hotel (CCTV footage, etc.) however, this made no difference. They asked if I wanted to raise a complaint, I said I did and they assured me that a manager would phone me back within 24 hours; not had a phone call, but I have had an email saying they would look to respond to my complaint within 40 working days!! At the pace this company works at I may have my claim resolved within 5 years. Reviewed on: 17th July 2026

We are helping 1000s to make smarter financial decisions

We use the power of consumer reviews to help increase trust and transparency in financial services and to deliver industry leading insight and events.