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Rebecca Cutts

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Review of the Post Office, Travel insurance:

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If I could give 0 stars I would.

If I could give 0 stars I would. I have used this insurance company for years as I had never needed to make any claims so never had experienced anything bad with them until the ONE time I ended up hospitalised in Spain and they would not help. I had forgotten to take out the insurance before I left the UK so I purchased the insurance ONE day into my holiday, it wasn’t while over a week later when I was hospitalised that I needed to use it for the first time ever but they wouldn’t grant me the claim as I took out the insurance after I left the UK. Something I do not understand is if you are unable to use the insurance if bought when already on holiday, why does it even give you the option to be able to purchase in the first place once you have put in your dates?! When I spoke with an advisor she claimed it would have asked me if I’m already on holiday.. IT DOES NOT ASK YOU THIS. They have absolutely zero people skills and no compassion at all! I will NEVER be returning here as a customer, they will try everything and anything to dismiss your claim. Terrible terrible company!! Reviewed on: 13th June 2026

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