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Review of the Post Office, Mortgage:

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Avoid: Gross Negligence & Dishonest Customer Service

I am writing this review to issue a severe warning about the appalling service at the Moorgate Post Office branch and its subsequent catastrophic customer service response. On March 27th, 2025, during my visit to the Moorgate branch (45 London Wall, EC2M 5TE), despite providing clear instructions for a parcel drop-off using a valid QR code for a Tracked Drop Off service, the counter employee (a woman in her 40s/50s) incorrectly applied a return label to my package (Original tracking: TQ 7541 3656 1GB). This was done without my knowledge or confirmation, and despite my repeated explanations of the service I required. Her demeanor was unhelpful and dismissive throughout. As a direct result of this Post Office employee's error, my parcel was misdelivered and is now lost. The nightmare continued with Post Office Customer Service (Complaint Ref: CAS-4016972-R1T6G0). Despite providing all necessary evidence and numerous detailed emails, they have been utterly evasive, contradictory, and unhelpful. My complaint was initially 'resolved' due to alleged 'missing information' (which I had provided), then put into an 'appeal' process. Shockingly, this appeal was then denied with absurd and illogical excuses that attempted to shift blame onto me, claiming the QR code I presented must have been incorrect, despite having proof of my intended transaction and payment. Furthermore, I contacted the Postal Redress Service (POSTRS) for external resolution, only to be informed that they do not handle complaints against Post Office Ltd. directly for operational errors like this. This highlights a critical gap in accountability for Post Office's own services. The Post Office has shown a complete lack of responsibility, competence, and basic customer care. They actively hinder resolution and provide zero support when their own staff make costly errors. I strongly advise everyone to avoid the Moorgate Post Office branch and frankly, be extremely wary of using Post Office Ltd. services if you value your parcels or expect any form of accountability. This has been an incredibly frustrating, time-consuming, and costly experience, and I would hate for anyone else to go through the same ordeal Reviewed on: 21st May 2025

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