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Post Office: Car insurance reviews

Name: Car insurance
Rating: 2.70 (72 reviews)

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2.70

Based on 72 reviews, last reviewed 11th Sep 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

19%

67%

Latest highest rating:

5

Thank You Clive!!! Fantastic level of service provided by Clive in the Payment Support Team today. Handled my query well and provided added reassurance around any potent... Read more Reviewed on: 11th September 2026

Latest lowest rating:

1

Crazy spike to car insurance for change in added driver I had a car insurance with myself as named driver and my son (still learner then) with Hasting. I stupidly moved to PostOffice, because they offered a... Read more Reviewed on: 17th August 2026

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About this product

Post Office car insurance is arranged and administered by BISL Limited.

There are two types of Post Office car insurance policies – one for under 50s and one for over 50s. There’s a UK-based car insurance claims line that’s open 24/7 and you can select optional extras at an extra cost to create a tailored car insurance package.

Post Office car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Post Office before, you can also leave a review and share your experience.

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Post Office Car insurance reviews (72)

Renewed car insurance on a renewable quote.

Renewed car insurance on a renewable quote, after finding l could not get a better price on my car insurance elsewhere. Reviewed on: 8th October 2024

AVOID! Useless and extortionate.

Useless in the event of a claim - will palm you off to underwriters who are equally as useless and nothing will materialise from your claim. Despite having up to 3 years NCB and going into my 4th year insuring with PO, they thought it would be acceptable to increase my monthly premium from £128 to £266! Absolute p*ss-take and a smack in the face to a loyal paying customer of multiple years. Avoid! Reviewed on: 22nd September 2024

Smooth and easy process.

Smooth and easy process. Reasonably priced. Reviewed on: 23rd August 2024

Learn by my mistake and AVOID

Currently have a claim going through, being passed between Enterprise, Ageas and someone called Carpenter. Fully comprehensive but I seem to be chasing everything myself. Reviewed on: 21st August 2024

Absolutely useless and terrible service.

Absolutely useless. No help whatsoever. They will come up with every excuse under not to provide the service you pay for and will try to put you on to others, such as the RAC or their underwriters. Waiting times on the phone could be 15/20 minutes. Their customer service advisors have zero sympathy and are simply not willing to help in any way. Terrible service and I will certainly not renew with them. Reviewed on: 19th August 2024

No customer service.

I deeply regret taking out car insurance with the Post Office a few years ago. I had an accident on the 17th April and although repairs were approved, to date I am still waiting for the approved repairer to repair my vehicle. Apparently there is a shortage of parts but all that is needed is denting and painting. After having made the claim with the Post Office, one does not get the opportunity to speak to someone there regarding any issues but one is advised by the answering machine to contact another party. My vehicle is still driveable but the repairs are necessary to make it look good once again. I have taken a decision to change from the Post Office when time comes for renewal and I strongly recommend that anyone seeking car insurance stays far from them if you wish to have service when you need it. Reviewed on: 27th June 2024

Full of scam please dont get.

Full of scam please dont get. They will increase amount at the end of the year give some stupid reson i losse my 200 pound Reviewed on: 21st May 2024

Rip off for provisional drivers

Took out car insurance for the family car which included my 17yr old daughter on a provisional licence. At the time I was told to let them know when she passed her test. Just called them to let them know only to be told that they wouldn't provide new insurance cover as she had just passed her test. Would never have went with them in the first place if I'd known this. Total rip-off merchants. No wonder the poor post-masters got shafted if this the way they behave all the time. Reviewed on: 19th March 2024

Dirty disgusting rip off stay away

Post office car insurance is underwritten by an Indian company who is actually based in Bermuda with a uk office! they are nothing more than scammers! They claim they are cancelling your insurance because the letter they “did not” send asking for all my log book etc etc! This is a disgusting company and have reported them to all the agencies that monitor insurance companies don’t touch these Indian scammers Reviewed on: 15th November 2023

Absolutely shocking

Don't use. What a mess. I have been passed from company to company to deal with a claim that is not even my fault. Its been 3 months and I am still no further than day one. Absolutely shocking insurance provider. Spend your money somewhere else. I would give no stars if I could. Reviewed on: 9th November 2023

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