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Post Office: Car Insurance reviews

Name: Car Insurance
Rating: 2.21 (62 reviews)

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1.91

Based on 62 reviews, last reviewed 8th Oct 2024

No new 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

21%

10%

62%

Latest highest rating:

5

Renewed car insurance on a renewable quote. Renewed car insurance on a renewable quote, after finding l could not get a better price on my car insurance elsewhere. Reviewed on: 8th October 2024

Latest lowest rating:

1

AVOID! Useless and extortionate. Useless in the event of a claim - will palm you off to underwriters who are equally as useless and nothing will materialise from your claim. Despite h... Read more Reviewed on: 22nd September 2024

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About this product

Post Office offers insurance policies for a variety of needs, including motor, home, gadgets, travel and pet. Post Office provides specialised car insurance policies for drivers under and over the age of 50. Many benefits are included with comprehensive policies, like windscreen cover, overseas cover and a courtesy car.

What is most important to you from a car insurance policy? Perhaps you value a low-cost premium over a high level of cover? Maybe you’re looking for a variety of additional add-ons for some extra peace of mind. Or your priority could be finding a provider with an impeccable customer service record. Whatever the case, check out our Post Office car insurance reviews to find out how genuine customers rate their experiences with Post Office.

Have you had a car insurance policy with Post Office? Share your honest experience with our Smart Money People community. How did you find the sign-up process? Were you satisfied with the level of cover you received? Was your premium a reasonable cost? Did you encounter any problems throughout your policy term? Leave a Post Office car insurance review today. Together, we can help people like you make better decisions.

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Post Office Car Insurance reviews (62)

Took extra money from my account

I scrapped my car due to a fault, so called to cancel. I was told that I would have to pay a cancellation charge if I didn't insure my new car with them. I asked what price it would be to insure my new car and it was almost triple. It is only 3 years newer and a lot smaller engine! So obviously I said I wouldn't be doing that. The lady told me that I would have to pay a cancellation charge and admin charge which came to over £40 which I agreed to.| The next day they claimed my monthly payment from my bank account via direct debit. I waited 2 weeks for them to return it which is what most companies would do, but it hasn't happened so I called them today to be told that it was part of the cancellation fee and that I would have been given a breakdown of the charges. I told the operator that I wasn't. She said I would have been. I explained that I definitely wasn't because I always write down figures. I am now going to write a written complaint as I believe I was misinformed and I feel that the extra money should have been returned. Good job they record the phone calls! Reviewed on: 16th October 2023

Money grabbers

Avoid like the plage. I took out car insurance with them, changed my mind before the policy came into force. They said the refund to my card would take 7 days from the effective date of the insurance. Then they said a further 8 days. So they will have my money for nearly weeks. Reviewed on: 14th September 2023

* Beware *

Think very carefully about using the service and read the reviews. There is a vast amount of negative reviews and they are here for a reason. I took out a policy and then read the reviews which resulted in me cancelling the policy. After cancelling the policy, my experience was non-stop errors, including them taking extra money out of my account without my consent. Attempts to contact them are extremely difficult. The service is void of any interest or customer focus. Agreed plans were completely ignored. I seriously would urge people to think very carefully about using this service. It was so disappointing and wasted so much time. Reviewed on: 31st August 2023

No hustle insurance

No hustle insurance, you do not have to phone them after you get a quote and the service has been simplified and they do not bother you with phone calls either. Reviewed on: 24th August 2023

Excellent

Excellent insurance company that does not waste the customers time Reviewed on: 28th July 2023

What a ghastly experience...

Their website will not permit a husband to pay for his spouse' policy (that is dumb beyond belief) but God forbid you have to actually speak to one of their customer service monkeys who wrote the book on arrogant rudeness... Reviewed on: 20th July 2023

Appalling customer service

I reported a car accident, which was not my fault. Subsequently, I and my husband spent at least 3 hours on the phone, plus e mailing to be lied to, and be passed across from the Post office, to the broker, and on to the damage repairs company and finally the company providing me with a courtesy car. To say the Post Office were incompetent in dealing with my claim is being kind to them. The final insult occurred when they had the temerity to put my annual premium up by 90%! Needless to say, I have no intention of renewing my car insurance policy with them ever again. Reviewed on: 21st June 2023

They use RAC a poor provider

RAC is poor provider They left me a single woman with a dog in the car on a smart motorway M23 from 7.49 until it was the dark, my Phone and car battery almost gone so flashers weak and felt very vulnerable until nearly 1 am Reviewed on: 19th June 2023

Catastrophic experience

Certainly the worst car insurance in my 23 years of buying car insurance. Had an accident on 29th April and today 5th of June, have not made any progress with my claim at all. Daily emails and telephone calls with no progress. My fault of buying from such company but I wasnt aware that post office insurance will use such a dreadful underwriter. Lodged a complaint to financial ombudsman and waiting for a resolution to this lengthy painful claim Reviewed on: 6th June 2023

Post Office don't answer the phone & won't actually deal with your car insurance

Our car was crashed into AT 2 AM on 6 Feb by a Taxi. We are still (23 April) dealing with the 6 subcontractors the Post Office car insurance use to do their job for them: 1. Post Office, 2. Enterprise, 3. Underwriters, 4. MarkerStudy, 5. Vizion, and finally 6. the actual crash repair company! Try finding an e-mail for the Post Office for your car insurance after a crash and you will not find one. Phone? In February waited 45 minutes on 2 phones before anyone answered! NEVER AGAIN. Reviewed on: 23rd April 2023

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