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Post Office: Car insurance reviews

Name: Car insurance
Rating: 2.05 (70 reviews)

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2.05

Based on 70 reviews, last reviewed 13th May 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

19%

67%

Latest highest rating:

5

Renewed car insurance on a renewable quote. Renewed car insurance on a renewable quote, after finding l could not get a better price on my car insurance elsewhere. Reviewed on: 8th October 2024

Latest lowest rating:

1

They cancel my Insurance for no reason They cancel my Insurance for no reason Reviewed on: 13th May 2026

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About this product

Post Office car insurance is arranged and administered by BISL Limited.

There are two types of Post Office car insurance policies – one for under 50s and one for over 50s. There’s a UK-based car insurance claims line that’s open 24/7 and you can select optional extras at an extra cost to create a tailored car insurance package.

Post Office car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Post Office before, you can also leave a review and share your experience.

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Post Office Car insurance reviews (70)

Helpful During Claim

Excellent service throughout the claims process. Easy to contact and explained everything clearly and simply. Would use again. Reviewed on: 30th September 2017

Very cost effective especially after over 50's discount

If you are new to Post Office and over 50, they guarantee to beat your quote or give you the difference and an extra £50. They have good customer service too. Reviewed on: 28th September 2017

competitive

Competitive pricing, easy to speak to on the phone Reviewed on: 5th September 2017

Very good customer service

Although I have cancelled my car insurance policy with the Post Office for many reason ...I can't fault the customer service I received this afternoon from a gentleman called Scott. It came to a mutual agreement. Shirley from Bristol Reviewed on: 4th May 2017

Cancellation car sale

The cancellation charge is only £1 less than the remaining charges. Inequitable and not an encouragement to use this company again. NEVER! Reviewed on: 17th February 2017

Waste of time

Firstly whilst completing the on line quote application my car registration (Been insured elsewhere for 8 years!) couldn't be found. Then when I filled in details of my car it insisted it had automatic gears which it hasn't and finally when clicked to get quote it said there was a problem and to get the quote click continue - this took me back to the start with all data erased. Forget it! Useless waste of time Reviewed on: 26th August 2016

They Guarantee to beat your renewal quote ...... but when they don't !!!!!

Letter received from Post Office July 2016 - We Guarantee to Beat your renewal quote by at least £50. Sounded too good to be true but ... I rang. Went through the whole car insurance questions and their quote was over £200 MORE than my renewal quote - so I said I would email my renewal quote and they could then confirm they would match and give me £50. SURPRISE, surprise ..... they informed me I had to sign up for their policy at the price quoted and then send in the documents and they would scrutinise them to confirm it was a like for like and then refund me the £250 plus. I wasn't falling for that one! BEWARE promises they probably won't keep! Reviewed on: 10th August 2016

Reasonably priced car insurance

I have used this company for car insurance for the last few years. They are always competitively priced and offer hire cars. I have always been able to reach them when needed. Reviewed on: 3rd August 2016

Fabulous

Wonderful customer service, and a great deal for the over 50s! Reviewed on: 1st August 2016

Cheap insurance

I have insured my car for 2 years running with the Post Office. Details are sent through quickly and the overall cost includes a lot of extras which are often not included with other insurers. I believe the cost is extremely competitive hence renewing again this year. Reviewed on: 24th December 2015

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