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Post Office: Car insurance reviews

Name: Car insurance
Rating: 2.69 (72 reviews)

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2.69

Based on 72 reviews, last reviewed 11th Sep 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

19%

67%

Latest highest rating:

5

Thank You Clive!!! Fantastic level of service provided by Clive in the Payment Support Team today. Handled my query well and provided added reassurance around any potent... Read more Reviewed on: 11th September 2026

Latest lowest rating:

1

Crazy spike to car insurance for change in added driver I had a car insurance with myself as named driver and my son (still learner then) with Hasting. I stupidly moved to PostOffice, because they offered a... Read more Reviewed on: 17th August 2026

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About this product

Post Office car insurance is arranged and administered by BISL Limited.

There are two types of Post Office car insurance policies – one for under 50s and one for over 50s. There’s a UK-based car insurance claims line that’s open 24/7 and you can select optional extras at an extra cost to create a tailored car insurance package.

Post Office car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Post Office before, you can also leave a review and share your experience.

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Post Office Car insurance reviews (72)

Shocking service and dealing with claim

Don't be fooled like me and use Post Office. When you need them most... which is when you are needing to make a claim they are beyond shocking. Seriously I can't describe how bad the service is and leaves you frustrated and even more stressed at a time when you don't need any more stress. It seems that the post office are just a broker like many other companies, but they also outsource the call centres and now use Enterprise Rent a Car to manage your claim! I've had to spend hours now on the phone trying to get someone to help me with my claim and all they do is say that they are a broker and I have to deal with Axa. Seriously don't make the same mistake as me and think that Post Office is an ethical company and your insurance is safe with them. It isn't. And their set-up for customer services response is so poor. Will never use them or any of the post office services again. Reviewed on: 4th April 2018

Excellent service

Would highly recommend. Sorted out easily and customer service was excellent. Prices were low and had no issues Reviewed on: 1st October 2017

Helpful During Claim

Excellent service throughout the claims process. Easy to contact and explained everything clearly and simply. Would use again. Reviewed on: 30th September 2017

Very cost effective especially after over 50's discount

If you are new to Post Office and over 50, they guarantee to beat your quote or give you the difference and an extra £50. They have good customer service too. Reviewed on: 28th September 2017

competitive

Competitive pricing, easy to speak to on the phone Reviewed on: 5th September 2017

Very good customer service

Although I have cancelled my car insurance policy with the Post Office for many reason ...I can't fault the customer service I received this afternoon from a gentleman called Scott. It came to a mutual agreement. Shirley from Bristol Reviewed on: 4th May 2017

Cancellation car sale

The cancellation charge is only £1 less than the remaining charges. Inequitable and not an encouragement to use this company again. NEVER! Reviewed on: 17th February 2017

Waste of time

Firstly whilst completing the on line quote application my car registration (Been insured elsewhere for 8 years!) couldn't be found. Then when I filled in details of my car it insisted it had automatic gears which it hasn't and finally when clicked to get quote it said there was a problem and to get the quote click continue - this took me back to the start with all data erased. Forget it! Useless waste of time Reviewed on: 26th August 2016

They Guarantee to beat your renewal quote ...... but when they don't !!!!!

Letter received from Post Office July 2016 - We Guarantee to Beat your renewal quote by at least £50. Sounded too good to be true but ... I rang. Went through the whole car insurance questions and their quote was over £200 MORE than my renewal quote - so I said I would email my renewal quote and they could then confirm they would match and give me £50. SURPRISE, surprise ..... they informed me I had to sign up for their policy at the price quoted and then send in the documents and they would scrutinise them to confirm it was a like for like and then refund me the £250 plus. I wasn't falling for that one! BEWARE promises they probably won't keep! Reviewed on: 10th August 2016

Reasonably priced car insurance

I have used this company for car insurance for the last few years. They are always competitively priced and offer hire cars. I have always been able to reach them when needed. Reviewed on: 3rd August 2016

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