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Post Office: Car insurance reviews

Name: Car insurance
Rating: 2.70 (72 reviews)

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2.70

Based on 72 reviews, last reviewed 11th Sep 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

19%

67%

Latest highest rating:

5

Thank You Clive!!! Fantastic level of service provided by Clive in the Payment Support Team today. Handled my query well and provided added reassurance around any potent... Read more Reviewed on: 11th September 2026

Latest lowest rating:

1

Crazy spike to car insurance for change in added driver I had a car insurance with myself as named driver and my son (still learner then) with Hasting. I stupidly moved to PostOffice, because they offered a... Read more Reviewed on: 17th August 2026

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About this product

Post Office car insurance is arranged and administered by BISL Limited.

There are two types of Post Office car insurance policies – one for under 50s and one for over 50s. There’s a UK-based car insurance claims line that’s open 24/7 and you can select optional extras at an extra cost to create a tailored car insurance package.

Post Office car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Post Office before, you can also leave a review and share your experience.

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Post Office Car insurance reviews (72)

Took extra money from my account

I scrapped my car due to a fault, so called to cancel. I was told that I would have to pay a cancellation charge if I didn't insure my new car with them. I asked what price it would be to insure my new car and it was almost triple. It is only 3 years newer and a lot smaller engine! So obviously I said I wouldn't be doing that. The lady told me that I would have to pay a cancellation charge and admin charge which came to over £40 which I agreed to.| The next day they claimed my monthly payment from my bank account via direct debit. I waited 2 weeks for them to return it which is what most companies would do, but it hasn't happened so I called them today to be told that it was part of the cancellation fee and that I would have been given a breakdown of the charges. I told the operator that I wasn't. She said I would have been. I explained that I definitely wasn't because I always write down figures. I am now going to write a written complaint as I believe I was misinformed and I feel that the extra money should have been returned. Good job they record the phone calls! Reviewed on: 16th October 2023

Money grabbers

Avoid like the plage. I took out car insurance with them, changed my mind before the policy came into force. They said the refund to my card would take 7 days from the effective date of the insurance. Then they said a further 8 days. So they will have my money for nearly weeks. Reviewed on: 14th September 2023

* Beware *

Think very carefully about using the service and read the reviews. There is a vast amount of negative reviews and they are here for a reason. I took out a policy and then read the reviews which resulted in me cancelling the policy. After cancelling the policy, my experience was non-stop errors, including them taking extra money out of my account without my consent. Attempts to contact them are extremely difficult. The service is void of any interest or customer focus. Agreed plans were completely ignored. I seriously would urge people to think very carefully about using this service. It was so disappointing and wasted so much time. Reviewed on: 31st August 2023

No hustle insurance

No hustle insurance, you do not have to phone them after you get a quote and the service has been simplified and they do not bother you with phone calls either. Reviewed on: 24th August 2023

Excellent

Excellent insurance company that does not waste the customers time Reviewed on: 28th July 2023

What a ghastly experience...

Their website will not permit a husband to pay for his spouse' policy (that is dumb beyond belief) but God forbid you have to actually speak to one of their customer service monkeys who wrote the book on arrogant rudeness... Reviewed on: 20th July 2023

Appalling customer service

I reported a car accident, which was not my fault. Subsequently, I and my husband spent at least 3 hours on the phone, plus e mailing to be lied to, and be passed across from the Post office, to the broker, and on to the damage repairs company and finally the company providing me with a courtesy car. To say the Post Office were incompetent in dealing with my claim is being kind to them. The final insult occurred when they had the temerity to put my annual premium up by 90%! Needless to say, I have no intention of renewing my car insurance policy with them ever again. Reviewed on: 21st June 2023

They use RAC a poor provider

RAC is poor provider They left me a single woman with a dog in the car on a smart motorway M23 from 7.49 until it was the dark, my Phone and car battery almost gone so flashers weak and felt very vulnerable until nearly 1 am Reviewed on: 19th June 2023

Catastrophic experience

Certainly the worst car insurance in my 23 years of buying car insurance. Had an accident on 29th April and today 5th of June, have not made any progress with my claim at all. Daily emails and telephone calls with no progress. My fault of buying from such company but I wasnt aware that post office insurance will use such a dreadful underwriter. Lodged a complaint to financial ombudsman and waiting for a resolution to this lengthy painful claim Reviewed on: 6th June 2023

Post Office don't answer the phone & won't actually deal with your car insurance

Our car was crashed into AT 2 AM on 6 Feb by a Taxi. We are still (23 April) dealing with the 6 subcontractors the Post Office car insurance use to do their job for them: 1. Post Office, 2. Enterprise, 3. Underwriters, 4. MarkerStudy, 5. Vizion, and finally 6. the actual crash repair company! Try finding an e-mail for the Post Office for your car insurance after a crash and you will not find one. Phone? In February waited 45 minutes on 2 phones before anyone answered! NEVER AGAIN. Reviewed on: 23rd April 2023

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