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KerrieM

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Review of the Post Office, Car Insurance:

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Took extra money from my account

I scrapped my car due to a fault, so called to cancel. I was told that I would have to pay a cancellation charge if I didn't insure my new car with them. I asked what price it would be to insure my new car and it was almost triple. It is only 3 years newer and a lot smaller engine! So obviously I said I wouldn't be doing that. The lady told me that I would have to pay a cancellation charge and admin charge which came to over £40 which I agreed to.| The next day they claimed my monthly payment from my bank account via direct debit. I waited 2 weeks for them to return it which is what most companies would do, but it hasn't happened so I called them today to be told that it was part of the cancellation fee and that I would have been given a breakdown of the charges. I told the operator that I wasn't. She said I would have been. I explained that I definitely wasn't because I always write down figures. I am now going to write a written complaint as I believe I was misinformed and I feel that the extra money should have been returned. Good job they record the phone calls! Reviewed on: 16th October 2023

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