KingD's community profile page - Smart Money People

Write a review

Viewing profile for,

KingD

Total reviews written

Helpful marks given to their reviews

Times reviews seen

All reviews (1)

Review of the Post Office, Car Insurance:

View on product page

Horrible customer service

I have not had to claim - so this is about their customer service. First year I set up with them I did so as the price was right. The chap that set me up was grumpy and rude. Today I called to advise that I was moving on and the lady was also confrontational and rude. Sounding annoyed that I was moving on - so super unprofessional - and more irritated when I was asking for a letter proving my NCD. Essentially there was a mix up when I first joined and Iw as trying to explain why I had more years than she could see. She interrupted and said that she couldn't see anything as her system had crashed. She asked me to continue, I explained what iI needed in the letter and she interrupted again and said "well I can't because my system is down." I didn't know what to say to that as that wasn't really relevant. Later when her system was down again, rather than continue speaking, I said I'd wait for her system to come back and she said "well you can carry on while the system comes back." She was needlessly obstructive, rude, generally hacked off and I won't ever go back for anything Reviewed on: 7th January 2022

We are helping 1000s to make smarter financial decisions

We use the power of consumer reviews to help increase trust and transparency in financial services and to deliver industry leading insight and events.