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Review of the Post Office, Car Insurance:

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Never ever get post office car insurance

My dad had car accident which was not his fault. They said they can't repair the car as repair will cost more than value of car so, we opt for car money and its been 3 months since we put the claim and still has not been sorted. We were referred to total-loss team which was dealing with 3rd party insurer but we had to contact the insurance by ourselves to provide them with letter. It felt like we were doing more than their job. More than 2 weeks before we were said that 3rd party made a counter offer and we were waiting for money but when I chased them, they said 3rd party denied to release any fund so we have been referred back to post office.He had witness who provided all the details of accident but still they could not retrieve claim money from 3rd party insurer. Post office insurance company has useless staff, If u call them none of the staff has clue which department to put u through so they will pretend to transfer until phone gets cut. It's been very stressful and frustrating at the same time. Pay little more and get nicer insurer than having this insurance company. Reviewed on: 31st January 2025

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