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Hastings Direct: Car insurance reviews

Name: Car insurance
Rating: 3.76 (738 reviews)

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3.76

Based on 738 reviews, last reviewed 12th Sep 2026

2050% increase in 5 star reviews

in the past 90 days

150% increase in 1 star reviews

in the past 90 days

38%

19%

33%

Latest highest rating:

5

Best value Best value product for our needs, easy to set up Reviewed on: 12th September 2026

Latest lowest rating:

1

i was using the data box paired with my phone and ap... i was using the data box paired with my phone and app this device does not record correctly, its just there so they can sell your data on to other ind... Read more Reviewed on: 24th August 2026

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About this product

Hastings Direct provide award-winning car insurance.

You can get a Hastings Direct car insurance quote online and manage your policy via the mobile app. There are three levels of cover, Essentials, Direct and Premier. They're available as an online product which is a lower cost, self-service policy that you manage yourself.

Hastings Direct car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Hastings Direct before, you can also leave a review and share your experience.

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Hastings Direct Car insurance reviews (738)

Excellent service, competitive rates

I recently renewed my car insurance and, overall, I've had a positive experience. The process of getting a quote was straightforward and didn't take long to complete. The website was easy to navigate, and the information about the different levels of cover was clear enough for me to make an informed decision without having to spend ages comparing details. The price was competitive compared to a few other providers I looked at, which was one of the main reasons I chose them. While they weren't the absolute cheapest, the cover offered seemed to provide good value for money, and I felt comfortable knowing what was included in the policy. Customer service was helpful whenever I contacted them. I had a couple of questions about my cover before purchasing, and the representative I spoke with was polite, professional, and able to explain things in simple terms. I didn't feel pressured into buying additional extras, which was appreciated. Thankfully, I haven't had to make a major claim, so I can't comment fully on how that side of the service works. However, I did need to update some policy details during the year, and this was handled quickly without any unnecessary hassle. The communication throughout was good, with confirmation emails arriving promptly. There are a few areas that could be improved. Like many insurance providers, some optional add-ons can increase the overall cost quite a bit, so it's worth checking exactly what you're paying for. Also, waiting times on the phone were a little longer than expected on one occasion. Overall, I would say this is a reliable car insurance company that offers decent cover at a fair price. Based on my experience so far, I would be happy to consider using them again and would recommend giving them a look when comparing insurance options. Reviewed on: 20th August 2026

User friendly app, kind and efficient staff on the t...

User friendly app, kind and efficient staff on the telephone Reviewed on: 20th August 2026

Good value for car insurance

Easy to handle most things within the app, but when necessary to speak to someone, its easy to get through and get a problem resolved. The prices these last few years have always been competitive Reviewed on: 20th August 2026

Top Notch Service!

I have always recieved top notch cutomer service from the team at hastings direct. I am very satisfied with value for money upon my policy and would highly reccomend. Hastings Direct aldo make it easy to make adjustments if needed and everything is always very clearly laid out. Reviewed on: 20th August 2026

Stolen Personal Belongings

The handling of my claim was ok and they valued my vehicle quickly. However, my personal belongings were taken from my vehicle while it was in their care and they didn't deal with this issue fairly. They didn't uphold my complaint for this and only offered me to claim for the theft through my personal belongings allowance. Overall, it was a poor experience that didn't address my concerns and the theft that happened while my vehicle was in their care. Reviewed on: 20th August 2026

Easy to arrange and follow up was very good

Easy to arrange and follow up was very good Reviewed on: 20th August 2026

Value for money

The best value for money I could find Reviewed on: 20th August 2026

Excellent price every renewal

I have been with Hastings for quite a few years and every annual renewal has been easy to do from notification of renewal through to very competitive rates against other providers Customer service is excellent and advisors are very helpful Reviewed on: 20th August 2026

Easy to obtain quote via comparison site, and then f...

Easy to obtain quote via comparison site, and then finalise with Hastings. App management of policy really convenient Reviewed on: 20th August 2026

Brilliant

You can rely on them they are honest and reliable they want to look after you Reviewed on: 20th August 2026

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