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Hastings Direct: Car insurance reviews

Name: Car insurance
Rating: 3.15 (688 reviews)

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3.15

Based on 688 reviews, last reviewed 17th Jul 2026

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

35%

19%

35%

Latest highest rating:

5

Always been Very helpful with the queries I have had Always been Very helpful with the queries I have had Reviewed on: 17th July 2026

Latest lowest rating:

1

Absolutely TERRIBLE. Absolutely TERRIBLE. Do not waste your time or money on this company. AVOID. Reviewed on: 25th June 2026

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About this product

Hastings Direct provide award-winning car insurance.

You can get a Hastings Direct car insurance quote online and manage your policy via the mobile app. There are three levels of cover, Essentials, Direct and Premier. They're available as an online product which is a lower cost, self-service policy that you manage yourself.

Hastings Direct car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Hastings Direct before, you can also leave a review and share your experience.

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Hastings Direct Car insurance reviews (688)

Hastings Direct were great

Hastings Direct were not only the cheapest but also I have had good experiences with the call centre Reviewed on: 5th September 2025

Brilliant service

I needed car insurance as my one had run out. After much searching I came across Hastings whose policy included breakdown cover and they even reduced the cost when I spoke to an advisor Reviewed on: 5th September 2025

Renewal process was insane.

Renewal process was insane. Offered something double from previous year with zero claims made. Then called and was offered something less what I was previously. Reviewed on: 5th September 2025

Very efficient and easy to communicate with

Very efficient and easy to communicate with Reviewed on: 5th September 2025

Expensive changes

Very expensive service but I’m getting the maximum been a lot of changes recently that have required me to look at my account which has equalled changes lots more expenses Reviewed on: 5th September 2025

The cheapest motor vehicle insurers

I've been insuring my motor vehicle with this company for the past five years. They've always been highly competitive with their annual premiums and they're easy to deal with and communicate with. Reviewed on: 4th September 2025

My car got written off and they dealt with my claim...

My car got written off and they dealt with my claim quickly and efficiently Reviewed on: 4th September 2025

Their systems are an absolute mess.

Their systems are an absolute mess. I received a quote for 493. They asked me whether I want to “check the price to protect my NCB”. When I did, the base price went up to 535. I tried to change the date of cover by one day and changed it back to see if I can get back to the original price, it went up to over 600. Nothing else changed - not excess, driver details, NCB, nothing! Their call centre cant even see the prices I was quoted even though I have screenshots of the original journey I followed. The quote also has not expired yet. Reviewed on: 10th August 2025

My vehicle was hit by another vehicle around 6:30am...

My vehicle was hit by another vehicle around 6:30am on 11 June 2025. After exchanged the driver's details, I went to my company first. Around 10:30am, opposition insurance company called me and suggest me need not to report to my insurance. They would do the repair for my car by their approved repairer and offer extra GBP 600 compensation to me. I counter request use my own garage to do the repair and they said it is no problem to use my own garage to repair. Hangings directed persuaded me to accept the claims’ plan, saying it would be very simple, and I need not to do anything. Now I find it really annoying to have to deal with this company. Now I feel really frustrated and embarrassed. I have obviously done what they asked, but they always make things difficult for me, making me feel that they don't want to compensate me at all. I feel uncomfortable to their company procedures. I need to be mentally prepared to face these procedures. I requested the full pictures of the procedures, any other documents are required to provide, any documents are required to sign, how to pay the claims. However, nothing they have provided. All workflows are black box operation. Don't trust this company. It is wasting time to deal the claims. Reviewed on: 31st July 2025

Really annoyed, beware of Hastings insurance.

Really annoyed, beware of Hastings insurance. Took out insurance and sent no claim from previous insurer which they would not accept, so I been on the phone with them, after 20 minutes, of me asking why? Then they did accept it. The annoying bit is they altered my insurance,it was £1:60 more and they charged me £30 handling fee, really £30 for a £1:60 change. Asked if they could do anything about it, NO was the reply. Reviewed on: 24th July 2025

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