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Hastings Direct: Car insurance reviews

3.08
Based on 647 reviews, last reviewed 1st Jul 2025
No new 5 star reviews
in the past 90 days
33% decrease in 1 star reviews
in the past 90 days
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34%
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20%
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7%
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4%
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35%

Latest highest rating:

5

Great experience recently when renewing Great experience recently when renewing Reviewed on: 21st June 2025
aimz9's avatar
aimz9

Latest lowest rating:

1

Hastings agreed to make a cash in lieu payment and c... Hastings agreed to make a cash in lieu payment and confirmed date for repairs to be done. Said payment would be 3-5 working days. Nearly 3 weeks on an... Read more Reviewed on: 1st July 2025
Ashley 's avatar
Ashley

About this product

Hastings Direct provide award-winning car insurance.

You can get a Hastings Direct car insurance quote online and manage your policy via the mobile app. There are three levels of cover, Essentials, Direct and Premier. They're available as an online product which is a lower cost, self-service policy that you manage yourself.

Hastings Direct car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Hastings Direct before, you can also leave a review and share your experience.

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Hastings Direct Car insurance reviews (647)

Used several times now very clear and great price

5
Used several times now very clear and great price Reviewed on: 7th September 2024

I would be careful with the claim service staff

2
My husband has been with Hastings Direct for 2 years. On one ocasion they wrongly put in their files that it was my husband fault on a no fault accident. The car was actualy parked and with no one in it, which is funny enough. So I would recommend to pay attention to this one as it can affect your next year premium price. Reviewed on: 5th September 2024

straightforward car insurance.

5
straightforward easy to use app and very good insurance for a very reasonable price, easy to use and buy online or using the app. when i needed to phone them after an accident they were very polite and helpful. Reviewed on: 4th September 2024

renewel quote high but reduced it after a phone call

5
Got a renewel quote which was nearly twice as much as last year so did a comparison and rang them up and told them the comparison quote and a very nice man got me a quote much much lower and not much more than the previous years quote Reviewed on: 4th September 2024

Trying to do their best

4
They handled my case with care even though it was my fault Reviewed on: 4th September 2024

Getting In touch to change some details was extremel...

5
Getting In touch to change some details was extremely easy. I wasn’t waiting for hours and didn’t get cut off. There wasn’t a million questions or steps. Everything was sorted within 10 minutes start to finish. Reviewed on: 4th September 2024

The price each year beats anything else

5
The price each year beats anything else Reviewed on: 4th September 2024

Unbeaten Hastings Direct renewal quote

5
My car insurance renewal with Hastings had increased more than l was expecting especially with an additional years no claim bonus. I therefore shopped around but couldn’t find anything comparable worth charging for so l renewed with Hastings. Reviewed on: 3rd September 2024

Hastings car insurance...

5
I initially went with Hastings car insurance because they were offering the lowest prices but this includes the use of a black box to track your driving. After the first 12 months, upon renewal I was able keep my current policy at a reasonable price and no need for black box. All in all very good. Reviewed on: 31st August 2024

Good quote and purchase/renewal process, competitive...

5
Good quote and purchase/renewal process, competitive pricing and inclusion in comparison sites, multi-product discount, good customer service and comms during claim handling Reviewed on: 30th August 2024

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