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Hastings Direct: Car insurance reviews

Name: Car insurance
Rating: 3.02 (682 reviews)

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3.02

Based on 682 reviews, last reviewed 19th Apr 2026

300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

35%

20%

35%

Latest highest rating:

4

Hail Hastings! Went through Hastings Direct for my car insurance, overall very efficient and quick process. Blackbox policy clearly outlined and sent out to myself v... Read more Reviewed on: 19th April 2026

Latest lowest rating:

1

Poor service even poorer company Ive given 1 star because its the lowest… Ive given 1 star because its the lowest i can give had a major motorbike accident may last year was in a coma... Read more Reviewed on: 4th April 2026

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About this product

Hastings Direct provide award-winning car insurance.

You can get a Hastings Direct car insurance quote online and manage your policy via the mobile app. There are three levels of cover, Essentials, Direct and Premier. They're available as an online product which is a lower cost, self-service policy that you manage yourself.

Hastings Direct car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Hastings Direct before, you can also leave a review and share your experience.

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Hastings Direct Car insurance reviews (682)

Having just reviewed my multi-car insurance with the...

Having just reviewed my multi-car insurance with them, the discount was better than elsewhere, so really helping me save money. Reviewed on: 5th September 2025

Cost a premium to add 2nd car onto the insurance and...

Cost a premium to add 2nd car onto the insurance and it wasn't even for a full year as it has to have the same end date as the 1st car. Why can't it be cheaper if it's not the full year? Reviewed on: 5th September 2025

Easy to purchase good customer service

Easy to purchase good customer service Reviewed on: 5th September 2025

Good renewal process.

Good renewal process. They have given me the cheapest price 3 years in a row. Reviewed on: 5th September 2025

Hastings Direct were great

Hastings Direct were not only the cheapest but also I have had good experiences with the call centre Reviewed on: 5th September 2025

Brilliant service

I needed car insurance as my one had run out. After much searching I came across Hastings whose policy included breakdown cover and they even reduced the cost when I spoke to an advisor Reviewed on: 5th September 2025

Renewal process was insane.

Renewal process was insane. Offered something double from previous year with zero claims made. Then called and was offered something less what I was previously. Reviewed on: 5th September 2025

Very efficient and easy to communicate with

Very efficient and easy to communicate with Reviewed on: 5th September 2025

Expensive changes

Very expensive service but I’m getting the maximum been a lot of changes recently that have required me to look at my account which has equalled changes lots more expenses Reviewed on: 5th September 2025

The cheapest motor vehicle insurers

I've been insuring my motor vehicle with this company for the past five years. They've always been highly competitive with their annual premiums and they're easy to deal with and communicate with. Reviewed on: 4th September 2025

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