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Review of the Hastings Direct, Car insurance:

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My vehicle was hit by another vehicle around 6:30am...

My vehicle was hit by another vehicle around 6:30am on 11 June 2025. After exchanged the driver's details, I went to my company first. Around 10:30am, opposition insurance company called me and suggest me need not to report to my insurance. They would do the repair for my car by their approved repairer and offer extra GBP 600 compensation to me. I counter request use my own garage to do the repair and they said it is no problem to use my own garage to repair. Hangings directed persuaded me to accept the claims’ plan, saying it would be very simple, and I need not to do anything. Now I find it really annoying to have to deal with this company. Now I feel really frustrated and embarrassed. I have obviously done what they asked, but they always make things difficult for me, making me feel that they don't want to compensate me at all. I feel uncomfortable to their company procedures. I need to be mentally prepared to face these procedures. I requested the full pictures of the procedures, any other documents are required to provide, any documents are required to sign, how to pay the claims. However, nothing they have provided. All workflows are black box operation. Don't trust this company. It is wasting time to deal the claims. Reviewed on: 31st July 2025

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