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Hastings Direct: Car insurance reviews

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2.97
Based on 651 reviews, last reviewed 10th Aug 2025
No new 5 star reviews
in the past 90 days
600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
34%
See only 4 star reviews
20%
See only 3 star reviews
7%
See only 2 star reviews
4%
See only 1 star reviews
35%

Latest highest rating:

5

Great experience recently when renewing Great experience recently when renewing Reviewed on: 21st June 2025
aimz9's avatar
aimz9

Latest lowest rating:

1

Their systems are an absolute mess. Their systems are an absolute mess. I received a quote for 493. They asked me whether I want to “check the price to protect my NCB”. When I did, the b... Read more Reviewed on: 10th August 2025
Emile v's avatar
Emile v
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About this product

Hastings Direct provide award-winning car insurance.

You can get a Hastings Direct car insurance quote online and manage your policy via the mobile app. There are three levels of cover, Essentials, Direct and Premier. They're available as an online product which is a lower cost, self-service policy that you manage yourself.

Hastings Direct car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Hastings Direct before, you can also leave a review and share your experience.

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Hastings Direct Car insurance reviews (651)

I haven't claimed but they offered me a good renewal...

4
I haven't claimed but they offered me a good renewal last year Reviewed on: 23rd August 2024
Zoe's avatar
Zoe

Excellent service

5
No long telephone waiting queues. Quick turn around on queries and easily understood cover. Outstanding service Reviewed on: 23rd August 2024
Rosemary H's avatar
Rosemary H

Best value for money

5
I spent a lot of time looking for car insurance and Hastings had the best value fôr money. Reviewed on: 23rd August 2024
Celine 's avatar
Celine

Hastings direct online - competitive but lose the fees!

4
With recent rises in insurance Hastings have been competitively priced vs others. However their admin fees are a bit 20th century. For a company that manages most things on the app having to pay hefty fees for minor changes is a bit of a kicker. The policy is well priced so it’s disappointing they have to diminish that over the course of the policy with punitive fees. Reviewed on: 23rd August 2024
Bmon16's avatar
Bmon16

Simple on-line application.

4
Simple on-line application. Good price. Untested as no issues have arisen yet. Reviewed on: 23rd August 2024
Nic Parr (NAP Shrewsbury)'s avatar
Nic Parr (NAP Shrewsbury)

Car insurance

5
Insurance could be cheaper.. Booking by the Internet was pretty easy Reviewed on: 23rd August 2024
Furkan Malik's avatar
Furkan Malik

Cheap inaurance, no issues yet.

5
Cheapest insurance I could find that met me needs. I did have to have a black box but my premiums came down significantly in year 2, so I couldn’t find anywhere cheaper to switch. Reviewed on: 23rd August 2024
Joseph Coombes's avatar
Joseph Coombes

Helpful company

4
My insurance was quite high but after I spoke to them reduced it dramatically after my renewal. Customer service is easy to talk to, the wait time is not that bad either. Easy to view my account and policy. And make a payment online Reviewed on: 23rd August 2024
Mat A's avatar
Mat A

Excellent service

5
I needed to change car insurance as my current provided was no longer the value for money I required, Hastings Direct came up as the best on offer from my searches. Having set it all up online, realised I had made a mistake for the start date, gave them a cool and they sorted it out for me Reviewed on: 23rd August 2024
James D's avatar
James D

Excellent Experience!

5
Hastings Direct came up tops for value for money, easy to set up policy and good coverage options. Having the App is convenient to keep track of policy documents and has all the contact details in one place. Reviewed on: 23rd August 2024
Caroline Savery's avatar
Caroline Savery

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