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Hastings Direct: Car insurance reviews

Name: Car insurance
Rating: 3.15 (688 reviews)

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3.15

Based on 688 reviews, last reviewed 17th Jul 2026

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

35%

19%

35%

Latest highest rating:

5

Always been Very helpful with the queries I have had Always been Very helpful with the queries I have had Reviewed on: 17th July 2026

Latest lowest rating:

1

Absolutely TERRIBLE. Absolutely TERRIBLE. Do not waste your time or money on this company. AVOID. Reviewed on: 25th June 2026

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About this product

Hastings Direct provide award-winning car insurance.

You can get a Hastings Direct car insurance quote online and manage your policy via the mobile app. There are three levels of cover, Essentials, Direct and Premier. They're available as an online product which is a lower cost, self-service policy that you manage yourself.

Hastings Direct car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Hastings Direct before, you can also leave a review and share your experience.

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Hastings Direct Car insurance reviews (688)

Loyalty means nothing

Been with them for 5 years, suddenly they “can’t” renew my insurance but will not tell me why. “It’s not on the system” there’s no explanation whatsoever why they can’t renew. Changed my car last month and they asked for an additional £45 to cover the last 2 months, I paid it with no problem. But now they can’t renew me, quick to take £45 but can’t renew. Why didn’t they tell me 1 month ago we can’t do it? Weird. Had no convictions, no accidents etc but still can’t give me an explanation. I go on comparisons sites and they are happy to offer new a new policy but again can’t renew my current one. Loyalty means nothing these days, all a scam. Reviewed on: 22nd November 2024

tried to double my premium

tried to double my premium on auto renew and charged £20 to cancel. Put me on hold for 20 minutes, customer service rep tried to requote me several times despite me telling him I wasn't interested. Reviewed on: 7th November 2024

Sensible approach to black box (You Drive) policy.

I had a black box (You Drive) policy. My car needed repairs which took several weeks and meant I wasn't driving it. Hastings Direct contacted me asking for information as to why I wasn't submitting any driving data. I was able to explain, forward an email from the garage, and it was fine. I thought the process could have been tricky but the customer service people were helpful and sensible about it. Reviewed on: 20th October 2024

Pushed from pillar to post. Car still damaged.

Pushed from pillar to post. To date damage remains to our vehicle despite an admission of liability from the guilty third party. The 'approved' repairer quoted for unnecessary replacement parts. Our repairer was prevented from repairing the actual damage included in the original approved repairers quote. This despite the price being lower. We feel we are the victims of dodgy practices. I've complained. No answers provided or reasons for their actions. They just closed our case hoping we'll get fed up and go away. Reviewed on: 14th October 2024

Always found staff on the phone to be excellent.

Always found staff on the phone to be excellent. Reviewed on: 10th October 2024

Great service!

Great service!!!!! Would recommend Reviewed on: 8th October 2024

Good car insurance

Very easy to navigate the app and to make quotes. The response is very fast and always has a good amount of detail Reviewed on: 26th September 2024

Affordable for young drivers

I’m 18 and just got my first year of insurance with black box which helps save lots of money. It was quick delivery and the app is excellent - I recommended to all my friends starting to pass their driving tests! Reviewed on: 16th September 2024

Reliable and Reasonable

I've been with Hastings for a few years now, they are reliable, stable and good value for money. I like that I can turn off automatic renewals online so the control stays with me. year my insurance actually went down by a significant amount at renewal. They are easy to contact and were reassuring and responsive when I did have to make a claim. Reviewed on: 10th September 2024

GUILTY UNTIL PROVEN INNOCENT

Hastings Direct: GUILTY UNTIL PROVEN INNOCENT A third-party alleged my vehicle was involved in an accident. The third party provided NO TIME, NO LOCATION, NO VEHICLE DESCRIPTION and NO DRIVER DESCRIPTION and reported the details almost 6 MONTHS AFTER the alleged incident. Hastings deemed such a claim to merit “very serious” attention. I still have not been informed of a location to help refute the claim. I provided CCTV images of my vehicle 39 hours after the alleged incident showing zero damage. The vehicle has even been inspected by Hastings. Hastings acknowledge it has not been involved in a collision. I have 19 years NCB and have never had any points on my license. YET HASTINGS REFUSE TO REMOVE THIS ALLEGED INCIDENT FROM MY INSURANCE PROFILE, REFUND THE ADDITIONAL PREMIUM THEY CHARGED ME (ELSE THEY'D INVALIDATE MY INSURANCE) AND HAVE NOW COST ME SEVERAL HUNDRED POUNDS IN ADDITIONAL INSURANCE PREMIUM COSTS ON A NEWLY PURCHASED VEHICLE. Would Hastings Direct CEO @TobiasvanderMeer suffer such customer service I wonder? During a #costoflivingcrisis how many innocent drivers are seeing insurers like Hastings Direct earn interest on their hard-earned money? How can the hurdle to accept a claim be so low @FCA? Reviewed on: 9th September 2024

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