Smart Money People Logo

Hastings Direct: Car insurance reviews

2.95
Based on 651 reviews, last reviewed 10th Aug 2025
100% increase in 5 star reviews
in the past 90 days
600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
34%
See only 4 star reviews
20%
See only 3 star reviews
7%
See only 2 star reviews
4%
See only 1 star reviews
35%

Latest highest rating:

5

Great experience recently when renewing Great experience recently when renewing Reviewed on: 21st June 2025
aimz9's avatar
aimz9

Latest lowest rating:

1

Their systems are an absolute mess. Their systems are an absolute mess. I received a quote for 493. They asked me whether I want to “check the price to protect my NCB”. When I did, the b... Read more Reviewed on: 10th August 2025
Emile v's avatar
Emile v

About this product

Hastings Direct provide award-winning car insurance.

You can get a Hastings Direct car insurance quote online and manage your policy via the mobile app. There are three levels of cover, Essentials, Direct and Premier. They're available as an online product which is a lower cost, self-service policy that you manage yourself.

Hastings Direct car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Hastings Direct before, you can also leave a review and share your experience.

Review Hastings Direct: Car insurance now

Help others make smarter decisions by sharing your own experience. Write a review

Hastings Direct Car insurance reviews (651)

Helpful Hastings Direct

5
I recently had to submit a claim as someone hit my parked car - Hastings were very helpful in organising the repairs and I didn’t have to do much to get things sorted. They also made sure I didn’t pay anything towards the repairs and that my no claims bonus wasn’t affected. Very happy with my experience. Reviewed on: 23rd August 2024

Have had a pleasant experience so far.

4
Have had a pleasant experience so far. Haven't yet had to make a claim Reviewed on: 23rd August 2024

Good prices and customer service.

4
Good prices and customer service. Reviewed on: 22nd August 2024

So far so good

5
Not made any claims to date but the process of obtaining cover was straightforward. Reviewed on: 22nd August 2024

Friendly customer service and easy to communicate with.

4
Friendly customer service and easy to communicate with. Also good value for money. Reviewed on: 8th August 2024

Too expensive car insurance and they keep increasing...

1
Too expensive car insurance and they keep increasing it every year Reviewed on: 30th July 2024

Renewed the policy after we had cancelled

1
They renewed the policy after we had told them we didn't want too as too expensive. They will not cancel without charging the admin fee, and threatened me with legal proceedings if I don't pay. Super unhelpful automaton on the phone Reviewed on: 16th July 2024

Hastings directed

5
I have been with Hastings direct and what I like is that they are always willing to negotiate a better price come renewal day. Reviewed on: 14th June 2024

Will not be using Hastings direct ever again, due to...

1
Will not be using Hastings direct ever again, due to having issues with my black box and then being charged an added fee to cancel my policy even though in my email I got it told me I wouldn’t be charged a fee. Absolutely disgusting customer service would not recommend. Reviewed on: 4th June 2024

Hastings Reviews has still not repaired my vehicle,...

1
Hastings Reviews has still not repaired my vehicle, which their customer drove into, despite five months passing by! They claim I have not been contactable but I have kept all the emails, which prove I have been emailing regularly - eight times in fact between the 11th March and the 25th April! Most of the time, I was asking when my van would be fixed as it was a long wait! I have even made an official compliant to Hastings and forwarded these emails and they have denied my complaint and said they would do the same again! Financial Ombudsman it is then!!! Reviewed on: 3rd June 2024

Do you have a different Hastings Direct product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review
Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Want to see more from Hastings Direct?

    View all products