Write a review

Go to business site

Hastings Direct: Car insurance reviews

Name: Car insurance
Rating: 3.17 (682 reviews)

View other Hastings Direct products

3.17

Based on 682 reviews, last reviewed 19th Apr 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

35%

20%

35%

Latest highest rating:

4

Hail Hastings! Went through Hastings Direct for my car insurance, overall very efficient and quick process. Blackbox policy clearly outlined and sent out to myself v... Read more Reviewed on: 19th April 2026

Latest lowest rating:

1

Poor service even poorer company Ive given 1 star because its the lowest… Ive given 1 star because its the lowest i can give had a major motorbike accident may last year was in a coma... Read more Reviewed on: 4th April 2026

Read all reviews Write a review

About this product

Hastings Direct provide award-winning car insurance.

You can get a Hastings Direct car insurance quote online and manage your policy via the mobile app. There are three levels of cover, Essentials, Direct and Premier. They're available as an online product which is a lower cost, self-service policy that you manage yourself.

Hastings Direct car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Hastings Direct before, you can also leave a review and share your experience.

Review Hastings Direct: Car insurance now

Help others make smarter decisions by sharing your own experience.

Write a review

Hastings Direct Car insurance reviews (682)

Getting In touch to change some details was extremel...

Getting In touch to change some details was extremely easy. I wasn’t waiting for hours and didn’t get cut off. There wasn’t a million questions or steps. Everything was sorted within 10 minutes start to finish. Reviewed on: 4th September 2024

The price each year beats anything else

The price each year beats anything else Reviewed on: 4th September 2024

Unbeaten Hastings Direct renewal quote

My car insurance renewal with Hastings had increased more than l was expecting especially with an additional years no claim bonus. I therefore shopped around but couldn’t find anything comparable worth charging for so l renewed with Hastings. Reviewed on: 3rd September 2024

Hastings car insurance...

I initially went with Hastings car insurance because they were offering the lowest prices but this includes the use of a black box to track your driving. After the first 12 months, upon renewal I was able keep my current policy at a reasonable price and no need for black box. All in all very good. Reviewed on: 31st August 2024

Good quote and purchase/renewal process, competitive...

Good quote and purchase/renewal process, competitive pricing and inclusion in comparison sites, multi-product discount, good customer service and comms during claim handling Reviewed on: 30th August 2024

Hastings car insurance

I have car insurance and a black box with Hastings, fitting the box and downloading the app was easy, the app is very interactive and useful when looking at my driving habits and ways to improve. Renewal was also simple and convenient on the app and I knew when to renew due to the handy reminders. My son just passed his driving test and is a named driver on the policy at a very reasonable rate. Reviewed on: 29th August 2024

Good customer service

Overall pretty good, the customer service reps are knowledgeable and generally able to work with you on the cost of renewal. Reviewed on: 27th August 2024

It was a very easy process.

It was a very easy process. I could do it all online, from quote through to buying the insurance. The app is easy to download and I have all the documentation on hand whenever i need it. Cheapest we could find considering our sons experience. Reviewed on: 27th August 2024

Hastings - superb service

I bought insurance with another company, Hastings beat the price and organised refunds, superb service. Reviewed on: 25th August 2024

Terrible customer service - avoid!

I was insured with this company before my current insurer and had to claim due to an accident in which I was hit by another driver in an incident which I was clearly not at fault for. The accident was in July 2018. I've only very recently seen the closure of the end of this case with the payout for personal loss and injury. I had to chase them the whole way through the claims process and my car was nearly disposed of by the initial recovery company as a result. I don't think I've ever been through so much stress in my life. I will never use this insurer again! Reviewed on: 24th August 2024

Do you have a different Hastings Direct product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Motorbike insurance
from Bikesure 1.84 from 71 reviews
Car Insurance
from Carrot Insurance 2.31 from 46 reviews
Van Insurance
from RightSure 4.08 from 6 reviews

Want to see more from Hastings Direct?

Van Insurance
from Hastings Direct 4.13 from 3 reviews
Personal loans
from Hastings Direct 4.00 from 119 reviews
Motorbike Insurance
from Hastings Direct 3.76 from 12 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub