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Hastings Direct: Car insurance reviews

Name: Car insurance
Rating: 3.14 (645 reviews)

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3.07

Based on 645 reviews, last reviewed 13th Jun 2025

100% decrease in 5 star reviews

in the past 90 days

75% decrease in 1 star reviews

in the past 90 days

34%

20%

35%

Latest highest rating:

4

Great value for money however they should not differ... Great value for money however they should not differentiate between the different level of insurance in terms of customer service because some have to... Read more Reviewed on: 12th June 2025

Latest lowest rating:

1

Ok until you actually have to use them. Ok until you actually have to use them. I was involved in a no fault hit and run where the other party accepted liability. They have severely under v... Read more Reviewed on: 13th June 2025

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About this product

Hastings Direct provide award-winning car insurance.

You can get a Hastings Direct car insurance quote online and manage your policy via the mobile app. There are three levels of cover, Essentials, Direct and Premier. They're available as an online product which is a lower cost, self-service policy that you manage yourself.

Hastings Direct car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Hastings Direct before, you can also leave a review and share your experience.

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Hastings Direct Car insurance reviews (645)

Renewed the policy after we had cancelled

They renewed the policy after we had told them we didn't want too as too expensive. They will not cancel without charging the admin fee, and threatened me with legal proceedings if I don't pay. Super unhelpful automaton on the phone Reviewed on: 16th July 2024

Hastings directed

I have been with Hastings direct and what I like is that they are always willing to negotiate a better price come renewal day. Reviewed on: 14th June 2024

Will not be using Hastings direct ever again, due to...

Will not be using Hastings direct ever again, due to having issues with my black box and then being charged an added fee to cancel my policy even though in my email I got it told me I wouldn’t be charged a fee. Absolutely disgusting customer service would not recommend. Reviewed on: 4th June 2024

Hastings Reviews has still not repaired my vehicle,...

Hastings Reviews has still not repaired my vehicle, which their customer drove into, despite five months passing by! They claim I have not been contactable but I have kept all the emails, which prove I have been emailing regularly - eight times in fact between the 11th March and the 25th April! Most of the time, I was asking when my van would be fixed as it was a long wait! I have even made an official compliant to Hastings and forwarded these emails and they have denied my complaint and said they would do the same again! Financial Ombudsman it is then!!! Reviewed on: 3rd June 2024

My car was vandalized.

My car was vandalized. The claim process was started then Hastings Direct WIPED ALL RECORDS OF THE CLAIM from existence Reviewed on: 3rd June 2024

Renewal quote should have been better.

Initially their renewal quote was a substantial increase on the previous year despite not having made any claims. However, they reduced their quote to nearer the previous years price after I made a phone call to them. Reviewed on: 24th May 2024

Subject: Complaint Review: Unfair Treatment and Poor...

Subject: Complaint Review: Unfair Treatment and Poor Customer Service from Hastings Direct I am deeply disappointed with the unfair treatment and poor customer service I experienced with Hastings Direct regarding my car insurance. Despite no longer owning the car due to a fault caused by Hastings themselves, I was unfairly forced to continue paying nearly £90 a month for unusable insurance. For seven months, I endured a frustrating back-and-forth between Hastings Direct and the financial ombudsman, with no resolution in sight. While Hastings eventually resolved the issue, the damage to my trust and satisfaction with their company is irreparable. Throughout this ordeal, Hastings Direct displayed a lack of professionalism and empathy in their communication with me. They consistently missed deadlines and failed to provide adequate solutions, exacerbating an already stressful situation. In conclusion, I strongly advise against using Hastings Direct for insurance services. My experience with them has been nothing short of a nightmare, characterized by incompetence and disregard for customer well-being. Reviewed on: 11th April 2024

These guys are absolute scammers do not insure with...

These guys are absolute scammers do not insure with Hastings direct, customer service very poor at resolving any issues you have with your insurance they are just quick to cancel your insurance. Please don't waste your money with these guys. I would recommend you pay a bit extra but go with someone reputable, a company that would go above and beyond to keep there customers and are happy to resolve any situation that arises. Once again please do not insure with Hastings direct Reviewed on: 2nd April 2024

DONT USE

Son's insurance was £900. last year, £1600 this year. So we didn't take it up with them. But got a text saying your car is insured we just need payment. My son spoke to them and told them he'd gone somewhere else and was told by CS that he had to pay £20.00 Cancellation fee. He hadn't take the insurance with them but they insisted he need to pay. What a scam I will advise everyone to not insure with them a lot better and cheap companys out there Reviewed on: 25th March 2024

It is very difficult to cancel the renewal although...

It is very difficult to cancel the renewal although they said you can do by app. It took two hours to cancel. So badly service. Reviewed on: 21st February 2024

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