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Hastings Direct: Car insurance reviews

Name: Car insurance
Rating: 3.16 (676 reviews)

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3.05

Based on 676 reviews, last reviewed 23rd Feb 2026

92% decrease in 5 star reviews

in the past 90 days

75% decrease in 1 star reviews

in the past 90 days

34%

20%

35%

Latest highest rating:

5

I've been with Hastings Direct for a good few years... I've been with Hastings Direct for a good few years now - they've helped me with carious claims and at a difficult time when I had a car accident they... Read more Reviewed on: 23rd January 2026

Latest lowest rating:

1

Dodgy fees. I just finished a contract with this company. My car insurance was finished at 23:59 of the 19th of Feb. They have automatically renewed my car insura... Read more Reviewed on: 23rd February 2026

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About this product

Hastings Direct provide award-winning car insurance.

You can get a Hastings Direct car insurance quote online and manage your policy via the mobile app. There are three levels of cover, Essentials, Direct and Premier. They're available as an online product which is a lower cost, self-service policy that you manage yourself.

Hastings Direct car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Hastings Direct before, you can also leave a review and share your experience.

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Hastings Direct Car insurance reviews (676)

Good customer service

Overall pretty good, the customer service reps are knowledgeable and generally able to work with you on the cost of renewal. Reviewed on: 27th August 2024

It was a very easy process.

It was a very easy process. I could do it all online, from quote through to buying the insurance. The app is easy to download and I have all the documentation on hand whenever i need it. Cheapest we could find considering our sons experience. Reviewed on: 27th August 2024

Hastings - superb service

I bought insurance with another company, Hastings beat the price and organised refunds, superb service. Reviewed on: 25th August 2024

Terrible customer service - avoid!

I was insured with this company before my current insurer and had to claim due to an accident in which I was hit by another driver in an incident which I was clearly not at fault for. The accident was in July 2018. I've only very recently seen the closure of the end of this case with the payout for personal loss and injury. I had to chase them the whole way through the claims process and my car was nearly disposed of by the initial recovery company as a result. I don't think I've ever been through so much stress in my life. I will never use this insurer again! Reviewed on: 24th August 2024

overall good and clear

Generally easy to deal with, wanted to put our premium up a lot at renewal but with a black box we were able to get it close to the previous years Reviewed on: 24th August 2024

Easy set up and quick service.

Easy set up and quick service. Matched a quote from alternate provider and kept it all simple when going from year 1 to year 2 of being with them. Reviewed on: 24th August 2024

Was easy to buy, online changes are easy as well

Was easy to buy, online changes are easy as well Reviewed on: 24th August 2024

Great for car insurance

Great experience and easy to deal with Reviewed on: 24th August 2024

Poorly explained got-ya kind of scam insurance.

Poorly explained got-ya kind of scam insurance. wouldn't ever use again Reviewed on: 23rd August 2024

Reliable and good value for money

Reliable and good value for money Reviewed on: 23rd August 2024

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