Subject: Complaint Review: Unfair Treatment and Poor...
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Subject: Complaint Review: Unfair Treatment and Poor Customer Service from Hastings Direct
I am deeply disappointed with the unfair treatment and poor customer service I experienced with Hastings Direct regarding my car insurance. Despite no longer owning the car due to a fault caused by Hastings themselves, I was unfairly forced to continue paying nearly £90 a month for unusable insurance.
For seven months, I endured a frustrating back-and-forth between Hastings Direct and the financial ombudsman, with no resolution in sight. While Hastings eventually resolved the issue, the damage to my trust and satisfaction with their company is irreparable.
Throughout this ordeal, Hastings Direct displayed a lack of professionalism and empathy in their communication with me. They consistently missed deadlines and failed to provide adequate solutions, exacerbating an already stressful situation.
In conclusion, I strongly advise against using Hastings Direct for insurance services. My experience with them has been nothing short of a nightmare, characterized by incompetence and disregard for customer well-being.
Reviewed on: 11th April 2024
