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Review of the Hastings Direct, Home Insurance:

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Don’t Home Insurance from Hasting Direct!!

I strongly advise against purchasing building or contents insurance from Hastings Direct: Home Insurance. My experience with this company has been deeply disappointing and unprofessional. While their premiums may appear competitively priced, it quickly became clear that this is a case of getting what you pay for — and in this instance, that means inadequate support and poor customer service. When my fridge freezer stopped working, I attempted to make a claim. Hastings Direct refused to log it, citing that they could not determine how the appliance had failed. They made no effort to investigate the issue themselves. Instead, I was told that it was my responsibility to find an engineer, have the problem diagnosed, and then report the findings back to them — a completely unreasonable expectation for an insurance customer. Their refusal to even initiate a proper investigation reflects a serious lack of accountability and suggests they are more interested in avoiding claims than supporting their policyholders. I would urge others to consider alternative insurers who are more transparent and responsive when their services are genuinely needed. Reviewed on: 29th May 2025

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