We paid the UK company CoverMy for pet insurance. When we made our first claim recently after having the policy for some time (for about... We paid the UK company CoverMy for pet insurance. When we made our first claim recently after having the policy for some time (for about £5000) they refused to pay out, a reason was given wrongly stating it was because a “vet had deemed our dog to be overweight” (no vet ever has) and then our policy was voided our policy without our knowledge. We never had ours and our vets rebuttals even acknowledged, and were just told that the decision is final. To add insult to injury we were told that they aren’t even the right entity that are responsible and to be complaining about, and that several other companies (The Insurance Factory, Markerstudy and even including one in Malta (called Building Block PCC) are. Even though we bought the service from CoverMy and we are British and in England. Interestingly The Insurance Factory are telling us to address concerns about to the authorities to CoverMy. We’ve also been told to complain to the Maltese authorities even though we are British ... Read more Read more Read less

I made a claim 11 weeks ago, and am still waiting for my payout. I tried emailing them, and after waiting weeks for a response,... I made a claim 11 weeks ago, and am still waiting for my payout. I tried emailing them, and after waiting weeks for a response, I didn’t get one. Then I tried calling and was left on hold for ages until I gave up trying. Read more Read less

Placed claim in December 2023 it's now March 2024 .. waiting months seems to be the norm. Stay clear

Delaying insurance payments for months after a simple procedure for stitches. Dont bother if you need the insurance to actually pay for a procedure.. guess... Delaying insurance payments for months after a simple procedure for stitches. Dont bother if you need the insurance to actually pay for a procedure.. guess its more like a loan. Friendly team on the phone when you get through but dont actually give you any real answers, just that theyre short staffed. Guess you get what you pay for. Read more Read less

Quite disapointed that hernia repair was not covered by insurance because it happened after spay

Took out a policy for my dog for almost a year in my boy who needed surgery for a ruptured cruciate ligament. After stating that... Took out a policy for my dog for almost a year in my boy who needed surgery for a ruptured cruciate ligament. After stating that they had received my claim and a decision would be made i 10 days. 3 weeks later, someone finally contacted me to say they are not paying out for surgery as my dog had become overweight as stated in the term and conditions at the start of they policy. I explained that he was not at the time of taking out the policy. However, they have left me now without any cover and paying me back everything I'd paid over the 11 months. Which works out cheaper than paying out £2000 towards the surgery. Read more Read less

They don’t cover out of hours costs unless it’s life threatening meaning any costs incurred for pain relief after an accident aren’t covered. Broken bones,... They don’t cover out of hours costs unless it’s life threatening meaning any costs incurred for pain relief after an accident aren’t covered. Broken bones, cuts etc.. will cost you a fortune over a weekend and this company will do everything they can to stop you from claiming anything back. Read more Read less

Had insurance for 16 Months paid regular every month £55 when we needed to clam they delayed for weeks and then told us they were not going to pay out.

I have ti take my dog to Fitzpatricks {Supervet fame} next week.Called up yesetrday and spoke to a guy called Theo . He explained everything... I have ti take my dog to Fitzpatricks {Supervet fame} next week.Called up yesetrday and spoke to a guy called Theo . He explained everything and I was happy with his response.Fast forward to today and my husband calls me to say they are not covering us due to pre-existing.problem being no tests were ever performed when our little Benji was around 2 months old to say he had hydrocephalus or a seizure.These were off "the cuff remarks" made by a general vet no testing was ever performed in the way of MRI scans etc ,hence the reason for going to Fitzpatricks .So I say "buyer beware" . Read more Read less