Dog developed a hormone illness in 2025. claim was denied because in 2021 the vet had said he was a bit overweight. The exclusion is... Dog developed a hormone illness in 2025. claim was denied because in 2021 the vet had said he was a bit overweight. The exclusion is in the policy document but was overlooked. However there should be some connection between exclusions and claims. Read more Read less

This is the first time in 9 years I have made a claim for my dog and now I realise this insurance has been a... This is the first time in 9 years I have made a claim for my dog and now I realise this insurance has been a waste of time. They sent me the wrong forms initially, were very slow to pay. I had to chase 3 or 4 times - phone and e-mail, and they wriggled out of paying for most of it. They wouldn’t pay out of hours as I couldn’t prove my dog was about to die. The fact it was bank holiday, he was in extreme pain, being sick and not eating, it was only considered to be an infected paw. If it had been septicaemia which it could have been I would have to wait til he was dead before I could prove it was life threatening! Read more Read less

I was confused by the reviews and have my cover with - Cover my - which so far has been very good.

To be honest our time with cover my has been good. They have paid out when needed and they haven’t taken too long. I have... To be honest our time with cover my has been good. They have paid out when needed and they haven’t taken too long. I have also made use of the free 24/7 vet support (online), but they just hiked my annual fee from £205 to £608. So I will be moving on when this policy ends. Read more Read less

We paid the UK company CoverMy for pet insurance. When we made our first claim recently after having the policy for some time (for about... We paid the UK company CoverMy for pet insurance. When we made our first claim recently after having the policy for some time (for about £5000) they refused to pay out, a reason was given wrongly stating it was because a “vet had deemed our dog to be overweight” (no vet ever has) and then our policy was voided our policy without our knowledge. We never had ours and our vets rebuttals even acknowledged, and were just told that the decision is final. To add insult to injury we were told that they aren’t even the right entity that are responsible and to be complaining about, and that several other companies (The Insurance Factory, Markerstudy and even including one in Malta (called Building Block PCC) are. Even though we bought the service from CoverMy and we are British and in England. Interestingly The Insurance Factory are telling us to address concerns about to the authorities to CoverMy. We’ve also been told to complain to the Maltese authorities even though we are British ... Read more Read more Read less

I made a claim 11 weeks ago, and am still waiting for my payout. I tried emailing them, and after waiting weeks for a response,... I made a claim 11 weeks ago, and am still waiting for my payout. I tried emailing them, and after waiting weeks for a response, I didn’t get one. Then I tried calling and was left on hold for ages until I gave up trying. Read more Read less

Placed claim in December 2023 it's now March 2024 .. waiting months seems to be the norm. Stay clear

Delaying insurance payments for months after a simple procedure for stitches. Dont bother if you need the insurance to actually pay for a procedure.. guess... Delaying insurance payments for months after a simple procedure for stitches. Dont bother if you need the insurance to actually pay for a procedure.. guess its more like a loan. Friendly team on the phone when you get through but dont actually give you any real answers, just that theyre short staffed. Guess you get what you pay for. Read more Read less

Quite disapointed that hernia repair was not covered by insurance because it happened after spay