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Healthy Pets reviews

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Rated Excellent 4.74/5

Healthy Pets reviews

Unverified business

Review summary

People rate this company as Excellent based on 255 product reviews

Average score of 4.74/5
5 star
93%
4 star
4%
3 star
1%
2 star
0%
1 star
2%

Latest positive rating

5/5

Great value for money

Took out this pet insurance for my cat, and have just bought a puppy and will be insuring her with these, exceptional service..

{"display":"Jaxx Gud","full_name":"Jaxx Gud","avatar":{"url":"\/assets\/uploads\/avatars\/users\/792205.png"}}'s avatar
Pet Insurance
Jaxx Gud 13th September 2023

Latest negative rating

1/5

Deducting whole years premium after death of pet

Having insured my dog with healthy pets since 2016 and paid extra for the gold level to ensure my dog had good cover, I was... Having insured my dog with healthy pets since 2016 and paid extra for the gold level to ensure my dog had good cover, I was appalled the companys behavior after making my first claim. My dog, at nearly 12 years old suddenly got ill and upon taking him to the vets, he underwent a scan which showed he had cancer in many places and he was put down that day. I put in my first ever claim (£1200) and was awarded just over £188.00 as the company decided to claim back nearly £600 for the monthly premiums I would have paid had he lived. Their policy states that they reserve the right deduct unpaid premiums not that they will do so. As a customer for many years I wasnt expecting this to happen especially as I have been paying over £60 a month for what I believed would be a good level of cover. Read more Read less

{"display":"Gail H","full_name":"Gail H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Pet Insurance
Gail H 20th January 2024

About Healthy Pets

Healthy Pets offers pet insurance for your dog, cat, or even more exotic pets! If you're looking for Healthy Pets reviews, read on to see what our community says about insuring your pet with Healthy Pets.

Healthy Pets at a glance

Reviews for Healthy Pets

Showing 11 of 255 company reviews

Deducting whole years premium after death of pet

Pet Insurance 20th January 2024

Having insured my dog with healthy pets since 2016 and paid extra for the gold level to ensure my dog had good cover, I was... Having insured my dog with healthy pets since 2016 and paid extra for the gold level to ensure my dog had good cover, I was appalled the companys behavior after making my first claim. My dog, at nearly 12 years old suddenly got ill and upon taking him to the vets, he underwent a scan which showed he had cancer in many places and he was put down that day. I put in my first ever claim (£1200) and was awarded just over £188.00 as the company decided to claim back nearly £600 for the monthly premiums I would have paid had he lived. Their policy states that they reserve the right deduct unpaid premiums not that they will do so. As a customer for many years I wasnt expecting this to happen especially as I have been paying over £60 a month for what I believed would be a good level of cover. Read more Read less

Rated Terrible 1/5
Read more product reviews

Do not go with this insurance

Pet Insurance 25th October 2023

Would highly advise to not go with this pet insurance. Sadly my cat passed away a few weeks ago, we have had to pay the... Would highly advise to not go with this pet insurance. Sadly my cat passed away a few weeks ago, we have had to pay the whole bill whilst waiting to hear back from them which is fine. But only to be told a ridiculous amount won’t be paid for, like the fact she was over 6 so a large amount got deducted. And that we have to pay the remaining contract even though our pet is no longer here, which is absolutely disgusting. They clearly could not care less about their customers and just want to take as much money as they possibly can out of them. Thankyou for making this whole situation that much harder for us. Read more Read less

Rated Terrible 1/5
Read more product reviews
  • 5/5

    Great value for money

    Took out this pet insurance for my cat, and have just bought a puppy and will be insuring her with these, exceptional service..

    {"display":"Jaxx Gud","full_name":"Jaxx Gud","avatar":{"url":"\/assets\/uploads\/avatars\/users\/792205.png"}}'s avatar
    Pet Insurance
    Jaxx Gud 13th September 2023
  • 5/5

    Easy quote process

    The quote process was quick, simple to complete and the policy information at point of sale was easy understand.

    {"display":"Mandalee","full_name":"Mandalee","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pet Insurance
    Mandalee 22nd August 2023
  • 5/5

    Fantastic Provider!

    Healthy pets are a fantastic pet insurance provider. Although I've not needed to claim under the policy, the customer service received in all interactions has been fantastic.

    {"display":"Mark M","full_name":"Mark M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pet Insurance
    Mark M 21st August 2023
  • 1/5

    Avoid at all cost

    We have been with this company for 2 years and for the first time made 4 clams recently over £500, And we didn’t get back... We have been with this company for 2 years and for the first time made 4 clams recently over £500, And we didn’t get back a penny yet they’re making every excuse not to pay out the clam took 5 months in overall and non of the clams got settled. The process with them is very slow which has affected my dogs health and now has cancer. Read more Read less

    {"display":"Ali Gul","full_name":"Ali Gul","avatar":{"url":"\/assets\/uploads\/avatars\/users\/780491.png"}}'s avatar
    Pet Insurance
    Ali Gul 16th August 2023
  • 5/5

    Excellent Customer Service

    Healthy Pets customer service is excellent with extremely helpful, knowledgeable and professional assistants.

    {"display":"Clare Castle","full_name":"Clare Castle","avatar":{"url":"\/assets\/uploads\/avatars\/users\/779961.png"}}'s avatar
    Pet Insurance
    Clare Castle 11th August 2023
  • 5/5

    Great Insurance for Customer Service

    Very happy with my purchase, the women on the phone was really helpfull.

    {"display":"Jedods","full_name":"Jedods","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pet Insurance
    Jedods 9th August 2023
  • 5/5

    Great Customer Experience

    Their contact centre staff were very friendly and informative.

  • 5/5

    Great company

    Always answer my questions promptly. Service is always tip top!

    {"display":"Dan","full_name":"Dan","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pet Insurance
    Dan 4th August 2023
  • 5/5

    Thanks

    I appreciate

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