Paid advertisement
Smart Money People Logo
Newsletter
Go to business site
Share this page
Link copied

Healthy Pets: Pet insurance reviews

View other Healthy Pets products
3.01
Based on 261 reviews, last reviewed 21st Sep 2026
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
4%
See only 3 star reviews
1%
2 star
See only 2 star reviews
0%
See only 1 star reviews
3%

Latest highest rating:

5

Absolutely fantastic service - I was blown away by t... Absolutely fantastic service - I was blown away by the friendly service and prompt responses Reviewed on: 8th March 2026
James Spizer's avatar
James Spizer

Latest lowest rating:

1

Awful experience from beginning to end, apparently m... Awful experience from beginning to end, apparently my type of dog description didnt match the same type of dog my vets said. Either way paying insuran... Read more Reviewed on: 21st September 2026
Liz L's avatar
Liz L
Read all reviews Write a review

About this product

Healthy Pets offer cat insurance and dog insurance policies.

Lifetime cover is available (subject to continuous policy renewal and paid premiums) and new customers get a 20% discount. Third party liability cover is included with all Healthy Pets dog insurance policies.

Healthy Pets pet insurance reviews help you find out what it’s like to be a customer. If you’ve used Healthy Pets before, you can also leave a review and share your experience.

Review Healthy Pets: Pet insurance now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

Healthy Pets Pet insurance reviews (261)

Awful experience from beginning to end, apparently m...

1
Awful experience from beginning to end, apparently my type of dog description didnt match the same type of dog my vets said. Either way paying insurance for years was completely pointless. My dog passed away suddely I was trying to get back £298 back from her emergency care. Healthy Pets have no compay whatsoever. When people take out insurance the need to make sure the vets have exact same details that is on the form the customers fill out!! Reviewed on: 21st September 2026
Liz L's avatar
Liz L

DO NOT RECOMMEND!

1
DO NOT RECOMMEND DO NOT RECOMMEND! Claim process is complicated and very lengthy-also, in our experience, often challenged. But most importantly, total disregard for our loyalty as customers of 13 yrs +!!! Insurance premium for our pet has been increased out of nowhere by a whopping 50% year on year :( citing generic costs increases. Heartbreaking that an older pet which obviously is more likely to be in need of medical attention get penalized in this way. Think carefully before putting the health of your beloved pet in Healthy Pets hands - they are very happy to take your money when the pet is young and healthy but very quick to radically increase the premium when your pet might need it the most, knowing you have no other choice than staying with them. Literally heartbreaking to think that we might not even be able to afford medical insurance anymore. Thank you Healthy Pets!! Reviewed on: 15th April 2026
Viv N's avatar
Viv N

Absolutely fantastic service - I was blown away by t...

5
Absolutely fantastic service - I was blown away by the friendly service and prompt responses Reviewed on: 8th March 2026
James Spizer's avatar
James Spizer

Do not use this company.

1
Do not use this company. This review concerns a policy for my other cat, who very tragically passed away while we were on holiday in August. When I returned home, I cancelled the direct debit and informed the company that we had sadly lost our second cat as well. Despite this, they continued to take payments. I stopped the direct debit again and subsequently received a phone call. Once more, I explained that our cat had died, that I had already informed them, and that they needed to refund the payments taken. I am now being told they do not believe me and need to contact the vet to confirm that I am “telling the truth”. Why, after paying for a policy for many years and never making a claim, would I cancel a direct debit, allow it to be reinstated, and then request a refund without good reason? It makes absolutely no sense and perfectly sums up what a dreadful company this is. There are many better and cheaper alternatives available. Save yourself both money and distress by choosing a more reputable provider. Reviewed on: 23rd December 2025
Simon W's avatar
Simon W

Absolute bunch of con artists.

1
Absolute bunch of con artists... like others have commented. I was in the unfortunate position to have to make a claim in Oct 2024 for my dog... My vets completed the documents and sent them to Healthy Pets, I didn't hear anything so chased them the end Oct, HP stated they hadn't received them so my vets sent the documents again.. again I heard nothing.. I chased again the beginning of Dec to be told yes we now have your claim... I waited heard nothing, called again 21/12 to be told yet again we don't have your claim.. we will call your vets... I waited.. yeah you've guessed it I heard nothing, chased again 10/1 to be told still no record of claim.. they will call the vets direct.. now the 16/1 and Ive heard nothing. For a company that are very quick to increase costs and add deductions as your pets gets older it is near on impossible to actually make a claim... DO NOT TOUCH THEM.. really shocking service. Reviewed on: 16th January 2025
Zoe H's avatar
Zoe H

Go elsewhere, long claim waiting times....

1
As people say, you can’t really assess an insurance company until you need to make a claim, which is why we are currently giving 1 star. Over 4 weeks ago, our cat was injured in an accident and underwent a successful surgery. However, the last 4 weeks have been full on anxiety any sleepless nights as they claim still hasn’t been assessed. To our surprise, they told us 4 weeks is their current claim processing time, far exceeding the 10 working days they state on their website. Even after 4 weeks, when we rang on Friday so could give us no more assurance of when it would be accessed. Coming up to Christmas and will other financial challenges this ongoing situation is making things so much worse for our mental health and family finances. The reviews were good when we joined, but if you are looking for an insurer that will help in your time of need, I would currently look elsewhere. We are really hoping for a resolution this week before Christmas but it seems very unlikely and our anxiety, stress and uncertainty goes on. Reviewed on: 15th December 2024
Becky J's avatar
Becky J

Deducting whole years premium after death of pet

1
Having insured my dog with healthy pets since 2016 and paid extra for the gold level to ensure my dog had good cover, I was appalled the companys behavior after making my first claim. My dog, at nearly 12 years old suddenly got ill and upon taking him to the vets, he underwent a scan which showed he had cancer in many places and he was put down that day. I put in my first ever claim (£1200) and was awarded just over £188.00 as the company decided to claim back nearly £600 for the monthly premiums I would have paid had he lived. Their policy states that they reserve the right deduct unpaid premiums not that they will do so. As a customer for many years I wasnt expecting this to happen especially as I have been paying over £60 a month for what I believed would be a good level of cover. Reviewed on: 20th January 2024
Gail H's avatar
Gail H

Do not go with this insurance

1
Would highly advise to not go with this pet insurance. Sadly my cat passed away a few weeks ago, we have had to pay the whole bill whilst waiting to hear back from them which is fine. But only to be told a ridiculous amount won’t be paid for, like the fact she was over 6 so a large amount got deducted. And that we have to pay the remaining contract even though our pet is no longer here, which is absolutely disgusting. They clearly could not care less about their customers and just want to take as much money as they possibly can out of them. Thankyou for making this whole situation that much harder for us. Reviewed on: 25th October 2023
Jordan Hart's avatar
Jordan Hart

Great value for money

5
Took out this pet insurance for my cat, and have just bought a puppy and will be insuring her with these, exceptional service.. Reviewed on: 13th September 2023
Jaxx Gud's avatar
Jaxx Gud

Easy quote process

5
The quote process was quick, simple to complete and the policy information at point of sale was easy understand. Reviewed on: 22nd August 2023
Mandalee's avatar
Mandalee

Review Healthy Pets: Pet insurance now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account
Man on beach

News, guides and insight from our team

View resource hub
UK money news stories - 24 July 2024
UK money news stories - 24 July 2024
24th July 2024
Posted in Money Talks by Errolyn Smith
Your Money, Your Voice: Have your say
Your Money, Your Voice: Have your say
24th July 2024
Posted in Our insights by Errolyn Smith
Our latest research - customers see little impact of FCA's Consumer Duty one year on
Our latest research - customers see little impact of FCA's Consumer Duty one year on
24th July 2024
Posted in Our insights by Darryl Barkwill
Consumer credit awards winners 2024
Consumer credit awards winners 2024
11th July 2024
Posted in Awards by Darryl Barkwill