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Healthy Pets: Pet Insurance reviews

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4.57
Based on 257 reviews, last reviewed 16th Jan 2025
No new 5 star reviews
in the past 90 days
200% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
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4%
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2 star
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0%
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2%

Latest highest rating:

5

Great value for money Took out this pet insurance for my cat, and have just bought a puppy and will be insuring her with these, exceptional service.. Reviewed on: 13th September 2023
Jaxx Gud's avatar
Jaxx Gud

Latest lowest rating:

1

Absolute bunch of con artists. Absolute bunch of con artists... like others have commented. I was in the unfortunate position to have to make a claim in Oct 2024 for my dog... My ve... Read more Reviewed on: 16th January 2025
Zoe H's avatar
Zoe H
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About this product

Finding the right insurance policy for your pet is important for peace of mind. At Smart Money People, we collect Healthy Pets pet insurance reviews to give you insight into life as a policyholder.

Healthy Pets provides insurance policies for cats and dogs, with specialist policies for kittens and puppies. If you’re insuring more than one pet, Healthy Pets offers a multi-pet discount. There are a range of policies available to suit your pet's needs, with varying levels of protection.

Before taking out a policy with Healthy Pets, check our reviews to be confident that the provider is right for you. Find out what existing customers have to say about their experience with Healthy Pets and whether they would recommend the provider. Learn about the key benefits of being a policyholder, with insight into the customer service and claims process. Be confident in your decision by reading our Healthy Pets pet insurance reviews.

If you’ve had a policy with Healthy Pets, write an honest review to help other pet owners just like you. Don’t forget to include details about the level of cover you took out, and the type of policy. Have you found the cost of your premium to be reasonable for the level of cover you received? Share any experience with the customer service team. Would you recommend the provider and policy to your family and friends? Share your experience with our Smart Money People community by leaving a Healthy Pets pet insurance review.

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Healthy Pets Pet Insurance reviews (257)

Absolute bunch of con artists.

1
Absolute bunch of con artists... like others have commented. I was in the unfortunate position to have to make a claim in Oct 2024 for my dog... My vets completed the documents and sent them to Healthy Pets, I didn't hear anything so chased them the end Oct, HP stated they hadn't received them so my vets sent the documents again.. again I heard nothing.. I chased again the beginning of Dec to be told yes we now have your claim... I waited heard nothing, called again 21/12 to be told yet again we don't have your claim.. we will call your vets... I waited.. yeah you've guessed it I heard nothing, chased again 10/1 to be told still no record of claim.. they will call the vets direct.. now the 16/1 and Ive heard nothing. For a company that are very quick to increase costs and add deductions as your pets gets older it is near on impossible to actually make a claim... DO NOT TOUCH THEM.. really shocking service. Reviewed on: 16th January 2025
Zoe H's avatar
Zoe H

Go elsewhere, long claim waiting times....

1
As people say, you can’t really assess an insurance company until you need to make a claim, which is why we are currently giving 1 star. Over 4 weeks ago, our cat was injured in an accident and underwent a successful surgery. However, the last 4 weeks have been full on anxiety any sleepless nights as they claim still hasn’t been assessed. To our surprise, they told us 4 weeks is their current claim processing time, far exceeding the 10 working days they state on their website. Even after 4 weeks, when we rang on Friday so could give us no more assurance of when it would be accessed. Coming up to Christmas and will other financial challenges this ongoing situation is making things so much worse for our mental health and family finances. The reviews were good when we joined, but if you are looking for an insurer that will help in your time of need, I would currently look elsewhere. We are really hoping for a resolution this week before Christmas but it seems very unlikely and our anxiety, stress and uncertainty goes on. Reviewed on: 15th December 2024
Becky J's avatar
Becky J

Deducting whole years premium after death of pet

1
Having insured my dog with healthy pets since 2016 and paid extra for the gold level to ensure my dog had good cover, I was appalled the companys behavior after making my first claim. My dog, at nearly 12 years old suddenly got ill and upon taking him to the vets, he underwent a scan which showed he had cancer in many places and he was put down that day. I put in my first ever claim (£1200) and was awarded just over £188.00 as the company decided to claim back nearly £600 for the monthly premiums I would have paid had he lived. Their policy states that they reserve the right deduct unpaid premiums not that they will do so. As a customer for many years I wasnt expecting this to happen especially as I have been paying over £60 a month for what I believed would be a good level of cover. Reviewed on: 20th January 2024
Gail H's avatar
Gail H

Do not go with this insurance

1
Would highly advise to not go with this pet insurance. Sadly my cat passed away a few weeks ago, we have had to pay the whole bill whilst waiting to hear back from them which is fine. But only to be told a ridiculous amount won’t be paid for, like the fact she was over 6 so a large amount got deducted. And that we have to pay the remaining contract even though our pet is no longer here, which is absolutely disgusting. They clearly could not care less about their customers and just want to take as much money as they possibly can out of them. Thankyou for making this whole situation that much harder for us. Reviewed on: 25th October 2023
Jordan Hart's avatar
Jordan Hart

Great value for money

5
Took out this pet insurance for my cat, and have just bought a puppy and will be insuring her with these, exceptional service.. Reviewed on: 13th September 2023
Jaxx Gud's avatar
Jaxx Gud

Easy quote process

5
The quote process was quick, simple to complete and the policy information at point of sale was easy understand. Reviewed on: 22nd August 2023
Mandalee's avatar
Mandalee

Fantastic Provider!

5
Healthy pets are a fantastic pet insurance provider. Although I've not needed to claim under the policy, the customer service received in all interactions has been fantastic. Reviewed on: 21st August 2023
Mark M's avatar
Mark M

Avoid at all cost

1
We have been with this company for 2 years and for the first time made 4 clams recently over £500, And we didn’t get back a penny yet they’re making every excuse not to pay out the clam took 5 months in overall and non of the clams got settled. The process with them is very slow which has affected my dogs health and now has cancer. Reviewed on: 16th August 2023
Ali Gul's avatar
Ali Gul

Excellent Customer Service

5
Healthy Pets customer service is excellent with extremely helpful, knowledgeable and professional assistants. Reviewed on: 11th August 2023
Clare Castle's avatar
Clare Castle

Great Insurance for Customer Service

5
Very happy with my purchase, the women on the phone was really helpfull. Reviewed on: 9th August 2023
Jedods's avatar
Jedods

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