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Healthy Pets: Pet Insurance reviews

4.54
Based on 260 reviews, last reviewed 15th Apr 2026
100% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
4%
See only 3 star reviews
1%
2 star
See only 2 star reviews
0%
See only 1 star reviews
3%

Latest highest rating:

5

Absolutely fantastic service - I was blown away by t... Absolutely fantastic service - I was blown away by the friendly service and prompt responses Reviewed on: 8th March 2026
James Spizer's avatar
James Spizer

Latest lowest rating:

1

DO NOT RECOMMEND! DO NOT RECOMMEND DO NOT RECOMMEND! Claim process is complicated and very lengthy-also, in our experience, often challenged. But most importantly, tota... Read more Reviewed on: 15th April 2026
Viv N's avatar
Viv N

About this product

Finding the right insurance policy for your pet is important for peace of mind. At Smart Money People, we collect Healthy Pets pet insurance reviews to give you insight into life as a policyholder.

Healthy Pets provides insurance policies for cats and dogs, with specialist policies for kittens and puppies. If you’re insuring more than one pet, Healthy Pets offers a multi-pet discount. There are a range of policies available to suit your pet's needs, with varying levels of protection.

Before taking out a policy with Healthy Pets, check our reviews to be confident that the provider is right for you. Find out what existing customers have to say about their experience with Healthy Pets and whether they would recommend the provider. Learn about the key benefits of being a policyholder, with insight into the customer service and claims process. Be confident in your decision by reading our Healthy Pets pet insurance reviews.

If you’ve had a policy with Healthy Pets, write an honest review to help other pet owners just like you. Don’t forget to include details about the level of cover you took out, and the type of policy. Have you found the cost of your premium to be reasonable for the level of cover you received? Share any experience with the customer service team. Would you recommend the provider and policy to your family and friends? Share your experience with our Smart Money People community by leaving a Healthy Pets pet insurance review.

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Healthy Pets Pet Insurance reviews (260)

Avoid at all cost

1
We have been with this company for 2 years and for the first time made 4 clams recently over £500, And we didn’t get back a penny yet they’re making every excuse not to pay out the clam took 5 months in overall and non of the clams got settled. The process with them is very slow which has affected my dogs health and now has cancer. Reviewed on: 16th August 2023

Excellent Customer Service

5
Healthy Pets customer service is excellent with extremely helpful, knowledgeable and professional assistants. Reviewed on: 11th August 2023

Great Insurance for Customer Service

5
Very happy with my purchase, the women on the phone was really helpfull. Reviewed on: 9th August 2023

Great Customer Experience

5
Their contact centre staff were very friendly and informative. Reviewed on: 7th August 2023

Great company

5
Always answer my questions promptly. Service is always tip top! Reviewed on: 4th August 2023

Thanks

5
I appreciate Reviewed on: 9th April 2023

Realistic Prices

5
Second year with Healthy Pets. Very responsive and helpful Reviewed on: 13th August 2022

very slow to payout a simple case. expected better

1
healthy dog, no prior conditions, prescribed a medication twice a day. should be a straightforward payout, 4 weeks later.. still waiting and slow response. customer service is pleasant Reviewed on: 21st September 2021

Good value for money

4
Professional and efficient service Reviewed on: 21st September 2021

Great service

5
Healthy pets staff really went the extra mile to sort out my issue. Reviewed on: 18th September 2021

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