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John Lewis: Pet insurance reviews

Name: Pet insurance
Rating: 1.6 (45 reviews)

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1.49

Based on 45 reviews, last reviewed 22nd Jan 2026

100% decrease in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

11%

81%

Latest highest rating:

5

great customer service, very helpful staff great customer service, very helpful staff Reviewed on: 15th September 2025

Latest lowest rating:

1

I would not give any stars - scammers I would not give any stars. The insurer was extremely rude and kept talking over me when I was trying to explain that my dog did not have any pre-exi... Read more Reviewed on: 22nd January 2026

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About this product

John Lewis pet insurance is provided by Royal & Sun Alliance Insurance Ltd.

There are six levels of vet fee cover and excess options with John Lewis pet insurance so you can pick what’s best for your circumstances. If your pet is over nine years old, you’ll need to pay 20% of the remaining vet treatment costs, on top of your excess.

John Lewis pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used John Lewis before, you can also leave a review and share your experience.

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John Lewis Pet insurance reviews (45)

I would not give any stars - scammers

I would not give any stars. The insurer was extremely rude and kept talking over me when I was trying to explain that my dog did not have any pre-existing condition. I will take it up with ombudsman as they really are scammers. I never thought that John Lewis would do anything like this but it seems that they will try to link anything to pre-existing condition just not to pay out. Absolute scammers Reviewed on: 22nd January 2026

DREADFUL COMPANT - AVOID, AVOID, AVOID

John Lewis Pet Insurance — now underwritten by Intact Insurance (a company I’d never even heard of) — is not worth the money. Do not bother. After just one year, my policy renewal increased by over 51%, despite the fact that my dog is young, has had no claims, no injuries, no illnesses, and no ongoing health concerns. When I queried this excessive increase, I was simply told, “your dog is older” — my dog is four years old. I raised a formal complaint and explicitly requested that it be escalated to a manager, only to receive a response from a complaints handler, not management. The reply was the same generic, scripted response, with no meaningful explanation or willingness to properly review the issue. This company clearly does not value loyal customers and hides behind boilerplate responses rather than taking accountability. Dreadful company. Avoid. Avoid. Avoid. Reviewed on: 5th January 2026

Ridiculous renewal price!

Renewal premium went from £504.20 to £1093.64! One small claim for less than £300. Cancelled immediately and found comparable cover for a fraction of the renewal cost. Reviewed on: 9th October 2025

Disgusting...a £500 hike in my premium - no claims!

a £500 hike in my premium for my healthy dachshund with no health conditions and no claims. The ethics of John Lewis needs questioning. They are daylight robbers. I won't be renewing with them for sure. Reviewed on: 23rd September 2025

great customer service, very helpful staff

great customer service, very helpful staff Reviewed on: 15th September 2025

80% increase in renewal - no reason given

80% increase in renewal reason for 2 x healthy dogs, with no claims history Reviewed on: 12th September 2025

Quick and effective.

Usually deal with claims quickly and effectively. Simple to use process. Could be a little cheaper for renewals, but decent value. Reviewed on: 8th September 2025

No Claims but 80% Increase in Premium

WE have 2 Labradors, both currently in good health, and neither have had claims made in the last insurance year, however, John Lewis have decided to make fantastic increases in the Insurance Premiums of each. Last August (2024) we re-insured one Lab and the Premium rose from £249 to £376, which was bad enough, but this week (April'25) we received a letter from John Lewis Insurance telling us that they made mistake and the Premium should have been £447.66, "but don't worry, we don't have to pay the difference"! Unbelievable! We won't be re-newing again. Reviewed on: 11th April 2025

Chihuahua x never once claimed in 6 years and price...

Chihuahua x never once claimed in 6 years and price gone up 50 per cent. I asked why - 1 year older and i live in London. I went with John Lewis because of the reputation but its appalling- customer services was fobbing off. Not interested at all. Couldn’t explain is shorter life dogs were even higher premiums. Told if I went on line even with John Lewis that they wouldn’t honour it. Don’t be scammed. Just find an insurer who wants to insure your pet. John Lewis don’t. Very sad Reviewed on: 1st April 2025

John Lewis Pet Insurance - SCAM!

John Lewis Pet Insurance - SCAM! Paying policy for over a year refused to pay out for £150 as apparently was a pre-existing condition even though it wasn't. DO NOT WASTE YOUR MONEY. Reviewed on: 3rd February 2025

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