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John Lewis: Pet Insurance reviews

Name: Pet Insurance
Rating: 1.5 (38 reviews)

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1.28

Based on 38 reviews, last reviewed 11th Apr 2025

No new 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

81%

Latest highest rating:

5

Great help renewing policy Adam helped me massively to renew my policy. We had quite a few technical issues, but he was able to help me overcome them. Will continue to use J... Read more Reviewed on: 20th October 2023

Latest lowest rating:

1

No Claims but 80% Increase in Premium WE have 2 Labradors, both currently in good health, and neither have had claims made in the last insurance year, however, John Lewis have decided to m... Read more Reviewed on: 11th April 2025

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About this product

With such a large volume of providers on the market, finding the right policy to protect your pet can be daunting. At Smart Money People, we aim to make this process simpler for you. We collect John Lewis pet insurance reviews to help you make an informed decision when choosing your new provider.

John Lewis provides pet insurance policies for cats and dogs. Choose between cover for an annual online health check, or Lifetime cover. Lifetime cover has no upper age limit and comes with benefits such as dental treatment, behavioural treatment, complementary therapies and more. Policyholders can choose from a variety of flexible vet fee cover options without impacting the other policy benefits.

If John Lewis sounds like the right insurer for you, check out customer reviews to gain further insight into the provider. Find out how satisfied customers have been with their policy and how comprehensive they’ve found it to be. Learn about the pros and cons policyholders have experienced throughout their pet insurance coverage. Read all of this and more in our John Lewis pet insurance reviews.

If you’ve had a pet insurance policy with John Lewis, leave an honest review to help other pet owners just like you. Tell us what animal you insured and how satisfied you have been with the cover you’ve received. Did you find the price of your premium to be reasonable for the level of cover provided? Would you renew your policy and recommend the provider to family and friends? Whether good or bad, write a John Lewis pet insurance review today.

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John Lewis Pet Insurance reviews (38)

No Claims but 80% Increase in Premium

WE have 2 Labradors, both currently in good health, and neither have had claims made in the last insurance year, however, John Lewis have decided to make fantastic increases in the Insurance Premiums of each. Last August (2024) we re-insured one Lab and the Premium rose from £249 to £376, which was bad enough, but this week (April'25) we received a letter from John Lewis Insurance telling us that they made mistake and the Premium should have been £447.66, "but don't worry, we don't have to pay the difference"! Unbelievable! We won't be re-newing again. Reviewed on: 11th April 2025

Chihuahua x never once claimed in 6 years and price...

Chihuahua x never once claimed in 6 years and price gone up 50 per cent. I asked why - 1 year older and i live in London. I went with John Lewis because of the reputation but its appalling- customer services was fobbing off. Not interested at all. Couldn’t explain is shorter life dogs were even higher premiums. Told if I went on line even with John Lewis that they wouldn’t honour it. Don’t be scammed. Just find an insurer who wants to insure your pet. John Lewis don’t. Very sad Reviewed on: 1st April 2025

John Lewis Pet Insurance - SCAM!

John Lewis Pet Insurance - SCAM! Paying policy for over a year refused to pay out for £150 as apparently was a pre-existing condition even though it wasn't. DO NOT WASTE YOUR MONEY. Reviewed on: 3rd February 2025

50 % Increase For No Reason

Just got my renewal cover sent to me, 50% increase then there has never been a claim and my dog is still young and healthy. John Lewis are just ripping of dog owners to fill the gaps in their P&L Reviewed on: 8th November 2024

Only use if you're never going to make a claim

Refuse to pay our claim. First they stated 'we've carried out a full review of your request and are unable to accept your claim as you were not insured with us for the previous year. When we proved to them we had been with them continually for the previous 12 months,they then came back two weeks later stating they can't pay our claim as it is linked to a previous condition. The claim I made has nothing to do with a previous condition. They have not answered any of our questions in our emails. They have no one available to discuss our case over the phone and promise callbacks that never happen. This bunch of con artists are riding on an old and formerly trust brand. The Pet insurance is underwritten by Royal & Sun Alliance. so I will do my best to stay well clear of both of these rip off merchants Reviewed on: 1st October 2024

Disgusted my policy has doubled

Disgusted my pet insurance has doubled after being a loyal customer I have been a customer for 3 years and have struggled each year to keep the price down ...but this year its doubled and I have never claimed .I have the premier cover and feel that I am being totally ripped off .and the customer service team who told me it would be cheaper to go on line and buy it as a new policy should be ashamed why carnt you look after your customers who dearly love there pets but refuse to be ripped off . Reviewed on: 16th September 2024

Very poor product and customer service from John Lewis

As a loyal John Lewis customer we were really disappointed by their pet insurance. The price seemed good but it turns out they are unwilling to pay out for claims, and use any excuse to avoid it. Communication is awful and slow too, and I've wasted ours trying to make a perfectly legitimate claim. No where near the standard of other pet insurance we've used. Really disappointed in this service from John Lewis. Reviewed on: 19th August 2024

in our experience they use any excuse not to pay claims

in our experience they use any excuse to try and get out of paying any claims, not communication just poor all round, puts the John Lewis Brand to shame Reviewed on: 14th June 2024

70% increase from last year despite NO CLAIMS.

4 year old Border Collie. No claims. Healthy and active. JL has just increased my premium by 70%. Absolutely furious about such an unwarranted hike. The industry should be monitored and increases capped when NO CLAIMS have been made. Reviewed on: 29th May 2024

Dick Turpin is now selling pet Insurance !

At renewal John Lewis have more than DOUBLED my pet insurance for my little cat wanting over £600 for the year. I had one claim for £85 so expected a small increase but this is daylight robbery. In fact I suggested they now take to standing by the road in a mask, brandishing a pair of pistols. I have told them to cancel my policy at renewal and I’ll just pay as and when Oscar needs medical care. Absolute money grabbing charlatans ! Reviewed on: 19th March 2024

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