Write a review

Newsletter

Go to business site

John Lewis: Pet insurance reviews

Name: Pet insurance
Rating: 2.65 (48 reviews)

View other John Lewis products

2.65

Based on 48 reviews, last reviewed 10th Jul 2026

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

13%

79%

Latest highest rating:

5

I would avoid at all costs. I would avoid at all costs. They will do anything to avoid paying out. Reviewed on: 9th April 2026

Latest lowest rating:

1

Dreadful - avoid Very slow to assess claims. Using spurious delaying tactics. Our previous experience was excellent but John Lewis Pet Insurance recently changed thei... Read more Reviewed on: 10th July 2026

Read all reviews Write a review

About this product

John Lewis pet insurance is provided by Royal & Sun Alliance Insurance Ltd.

There are six levels of vet fee cover and excess options with John Lewis pet insurance so you can pick what’s best for your circumstances. If your pet is over nine years old, you’ll need to pay 20% of the remaining vet treatment costs, on top of your excess.

John Lewis pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used John Lewis before, you can also leave a review and share your experience.

Review John Lewis: Pet insurance now

Help others make smarter decisions by sharing your own experience.

Write a review

John Lewis Pet insurance reviews (48)

Dreadful - avoid

Very slow to assess claims. Using spurious delaying tactics. Our previous experience was excellent but John Lewis Pet Insurance recently changed their provider and as a result service is appalling. Reviewed on: 10th July 2026

I would avoid at all costs.

I would avoid at all costs. They will do anything to avoid paying out. Reviewed on: 9th April 2026

renewal nearly 50% more this year - what a rip off

Just had my renewal through and it has gone from £304 to £434 an increase of £130 !!! no claims made . what a rip off . Cancelled and going elsewhere Reviewed on: 10th February 2026

I would not give any stars - scammers

I would not give any stars. The insurer was extremely rude and kept talking over me when I was trying to explain that my dog did not have any pre-existing condition. I will take it up with ombudsman as they really are scammers. I never thought that John Lewis would do anything like this but it seems that they will try to link anything to pre-existing condition just not to pay out. Absolute scammers Reviewed on: 22nd January 2026

DREADFUL COMPANT - AVOID, AVOID, AVOID

John Lewis Pet Insurance — now underwritten by Intact Insurance (a company I’d never even heard of) — is not worth the money. Do not bother. After just one year, my policy renewal increased by over 51%, despite the fact that my dog is young, has had no claims, no injuries, no illnesses, and no ongoing health concerns. When I queried this excessive increase, I was simply told, “your dog is older” — my dog is four years old. I raised a formal complaint and explicitly requested that it be escalated to a manager, only to receive a response from a complaints handler, not management. The reply was the same generic, scripted response, with no meaningful explanation or willingness to properly review the issue. This company clearly does not value loyal customers and hides behind boilerplate responses rather than taking accountability. Dreadful company. Avoid. Avoid. Avoid. Reviewed on: 5th January 2026

Ridiculous renewal price!

Renewal premium went from £504.20 to £1093.64! One small claim for less than £300. Cancelled immediately and found comparable cover for a fraction of the renewal cost. Reviewed on: 9th October 2025

Disgusting...a £500 hike in my premium - no claims!

a £500 hike in my premium for my healthy dachshund with no health conditions and no claims. The ethics of John Lewis needs questioning. They are daylight robbers. I won't be renewing with them for sure. Reviewed on: 23rd September 2025

great customer service, very helpful staff

great customer service, very helpful staff Reviewed on: 15th September 2025

80% increase in renewal - no reason given

80% increase in renewal reason for 2 x healthy dogs, with no claims history Reviewed on: 12th September 2025

Quick and effective.

Usually deal with claims quickly and effectively. Simple to use process. Could be a little cheaper for renewals, but decent value. Reviewed on: 8th September 2025

Do you have a different John Lewis product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Pet insurance
from Agria Pet Insurance 4.84 from 3199 reviews
Pet Insurance
from LV (Liverpool Victoria) 3.86 from 15 reviews
Pet insurance
from ManyPets 4.74 from 13422 reviews

Want to see more from John Lewis?

Travel Insurance
from John Lewis 4.08 from 4 reviews
Breakdown Insurance
from John Lewis 4.03 from 1 reviews
Car insurance
from John Lewis 2.80 from 33 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub