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Ian C

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Review of the John Lewis, Pet Insurance:
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Only use if you're never going to make a claim

1
Refuse to pay our claim. First they stated 'we've carried out a full review of your request and are unable to accept your claim as you were not insured with us for the previous year. When we proved to them we had been with them continually for the previous 12 months,they then came back two weeks later stating they can't pay our claim as it is linked to a previous condition. The claim I made has nothing to do with a previous condition. They have not answered any of our questions in our emails. They have no one available to discuss our case over the phone and promise callbacks that never happen. This bunch of con artists are riding on an old and formerly trust brand. The Pet insurance is underwritten by Royal & Sun Alliance. so I will do my best to stay well clear of both of these rip off merchants Reviewed on: 1st October 2024

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