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Pets At Home: Pet Insurance reviews

Name: Pet Insurance
Rating: 4.33 (6 reviews)

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4.29

Based on 6 reviews, last reviewed 24th Aug 2023

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

83%

4 star

3 star

2 star

17%

Latest highest rating:

5

Deal directly with the Vet We were unfortunate to have our dog hit by a car - quite a severe broken leg. Our vets gave him pain relief and care whilst they assessed the damage, ... Read more Reviewed on: 24th August 2023

Latest lowest rating:

1

The most appalling insurance provider Pets At Home Insurance is the most appalling insurance provider on the market. They are quick renew your policy and take your money, but when the tim... Read more Reviewed on: 23rd August 2016

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About this product

Pets At Home offer pet insurance policies designed to help keep your beloved pet safe and sound. With pet owners understandably wanting to make sure that they choose the best pet insurance company, Smart Money People is the place for independent Pets At Home pet insurance reviews. Our mission is to use the power of YOUR reviews to help increase trust and transparency in financial services. You can help us by writing your own Pets At Home pet insurance reviews to help other pet owners to find out what life as an Pets At Home pet insurance customer is really like.

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Pets At Home Pet Insurance reviews (6)

Deal directly with the Vet

We were unfortunate to have our dog hit by a car - quite a severe broken leg. Our vets gave him pain relief and care whilst they assessed the damage, then booked him into a surgery in the region that deals with treatments that aren't straight forward. As expected, the bill would have been £1,000's, but we didn't even see a bill. Both Veterinary Surgeries got their fees paid directly with only a relatively small excess for us to cover. Very happy that he's still going strong. Reviewed on: 24th August 2023

Very good value

Very easy to fill in and helpful Reviewed on: 19th September 2020

Find this is so helpful

My experience have been good and they are so helpful in everything Reviewed on: 12th August 2020

Excellent service

Cheap and affordable service with excellent customer care provided. Reviewed on: 10th July 2019

The most appalling insurance provider

Pets At Home Insurance is the most appalling insurance provider on the market. They are quick renew your policy and take your money, but when the time comes that you actually really need to use it, they will fight you every step of the way. My dog Huxley was diagnosed with a Type III Luxating patella on both of her hind legs. This was my first and last time filing a claim with them. They declined to cover the expenses because they believed she had a pre-existing condition. You may ask what the pre-existing condition? Well when she was a puppy she had a mild irritation to her right hind leg’s nail from dirt. That justified a direct connection from dirt in the paw to a luxating patella. The vet and the orthopedic surgeon tried to explain that there is no connection, what so ever, with the two conditions. Thank you Pets at Home for not being there when we really needed you. You are a horrible company. Reviewed on: 23rd August 2016