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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.86 (5995 reviews)

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4.84

Based on 5,995 reviews, last reviewed 5th Sep 2025

200% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Why bother with dog insurance with Emporium Having just lost my dog with a neurological ailment. Went downhill in hours, 2 emergency out of hours calls, to find Emporium will only pay out what... Read more Reviewed on: 9th June 2025

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5995)

Would recommend

Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Recent claim

Unfortunately I needed to make a claim when my little dog fell very ill earlier in 2025. The Insurance Emporium were as helpful as it was possible to be. I was advised and guided at every step until final settlement. The payouts for hospitalisation of my dog were a bit short of what I had expected but met industry standards. Since my experience I have recvommended them wherever possible. Reviewed on: 5th September 2025

Why bother with dog insurance with Emporium

Having just lost my dog with a neurological ailment. Went downhill in hours, 2 emergency out of hours calls, to find Emporium will only pay out what they believe to be a fair amount. Find me a vet that charges the fee that Emporium offer, same went with consultation fees. Might as well saved my money over the 13 years he was insured Reviewed on: 9th June 2025

Inflexible customer service/communication.

Missed a payment on 2nd Dec 2024. Was emailed that day and on 16th yes. But this is a busy time of year and I have ADHD and dyslexia so have difficulty with emails. No call. No retry to take funds, no letter. Just cancelled the policy. Called on same day as cancellation and they wanted £10 to re in-state the policy. Reviewed on: 30th December 2024

Refused claim

Cat just diagnosed with kidney disease, made first claim ever with this insurer, refused my claim because my cat had seen a vet 4 years ago they say is connected to this problem even though all test results say otherwise so unfair. Reviewed on: 21st November 2024

The best insurer I've come across

The best insurer I've come across Reviewed on: 20th November 2024

Welcoming team who helped me when I needed them on t...

Welcoming team who helped me when I needed them on the phone Reviewed on: 15th October 2024

BUYERS BEWARE.

BUYERS BEWARE...I was with them for 2 years and made a very small claim. Of course not covered for not even £1 of it to help with my little cats treatment, such a waste of money Reviewed on: 15th October 2024

Speedy sign up process and some good additional bene...

Speedy sign up process and some good additional benefits, hoping to never need but good so far Reviewed on: 14th October 2024

Very easy to navigate website, competitive prices &...

Very easy to navigate website, competitive prices & helpful staff. Reviewed on: 11th October 2024

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