After being a customer for a number of years, I had to make a claim on my buildings insurance as water had obviously been getting... After being a customer for a number of years, I had to make a claim on my buildings insurance as water had obviously been getting in underneath my conservatory floor resulting in the laminate floor lifting significantly in a number of places. I noticed a build up of moss and a mushroom after moving some furniture on the inside outer wall of the conservatory. On lifting the laminate boards to have a look I found the laminate underlay to be soaking along the majority of the outer wall, there is no evidence of water pipes near or around the base of the conservatory and the guttering is relatively new. The evening after making the claim I received an email saying that the claim had been rejected as my policy does not cove the damage detailed. I phoned an adavisor to ask why because after checking my policy it seemed that water damage due to weather was indeed covered. The advisor told me that there may be water pipes underneath my conservatory and as they did not know where the water was coming from that I would have to arrange for a plumber investigation to determine exactly where the water was coming from. Surely it is the responsibility of the insurance company to arrange for this invest to be carried out to find out exactly what I am claiming for as how the hell am I, as a customer supposed to know where the leak is coming from without demolishing my conservatory at a significant cost to me that as the icing on the cake may provide evidence of damage that may not be covered anyway. Absolutely terrible customer service after waiting nearly an hour for a human to answer to be told BY AN INSURANCE company THAT I AM supposed to carry out the leak invest. Not happy, I will definitly not be renewing my home insurance with this joke of a company. Read more Read less

I've been with esure for about 7 months and seemingly all good till you have to claim. i was informed by the repair centre that... I've been with esure for about 7 months and seemingly all good till you have to claim. i was informed by the repair centre that they expected me to £1200 ecses despite the accident not being my fault I tried to explained I'm disabled and suffering from PTSD and on the day of the accident I didn't have any phone signal so the Esure app wouldn't work and I can't afford to pay the£1200 to their so called customer service department but every answer was have you got the registration number again explained my situation but just kept answering did I have the registration number? I was past from customer service to claims department and back 6 times over 45 minutes by this time I was getting really annoyed so asked to speak to a manager but told there's no one there asked for a manager to call me back but unbelievably told they don't do that!! The service was horrendous unhelpful rude and ignorant I couldn't believe what I was hearing then she just hung up? Called back explained everything again to Claims department and still just got I will get money back when settled by the other driver insurance!! I'm fully comprehensive and not at fault but beware if they can't get liability from other drivers insurance you've lost any hope of getting money back and they've got your car? So my car remains damaged completely unacceptable dreadful money grabbing company DON'T GO ANYWHERE NEAR ESURE THEY'VE EVEN BEEN INVESTIGATED BY THE BBC FOR UNBELIEVABLE AND HORRIBLE CUSTOMER SERVICE. WOULD GIVE THEM 0 IF I COULD Read more Read less