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esure reviews

Esure Logo
Rated Average • 2.79/5

esure reviews

Unverified business Last reviewed within 7 days
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Review summary

People rate this company as Average based on 529 product reviews

Average score of 2.79/5
5 star
20%
4 star
12%
3 star
3%
2 star
3%
1 star
63%
Reviews for esure have trended positively over the past 90 days

Latest positive rating

5.00/5

Great customer service when I had an accident

Great customer service when I had an accident

{"display":"Suki","slug":"user1748863569","deleted_at":null,"created_at":"2025-06-02T11:26:09.000000Z","updated_at":"2025-06-02T11:26:27.000000Z","biography":null,"tagline":null,"gender":"","rank":null,"first_name":"Sue","last_name":"Knapper","full_name":"Sue Knapper","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1238842.png"}}'s avatar
Car insurance
Suki 3rd September 2026

Latest negative rating

1.00/5

Absolute pain to deal with.

Absolute pain to deal with. Can't pay on the app or on their website, everything is over the phone or their useless text service. The... Absolute pain to deal with. Can't pay on the app or on their website, everything is over the phone or their useless text service. The initial agreement was changed and the one I agreed to wasn't even close to the one of the quote. I specified a certain pay date and they changed it without any sort of notification. They threaten me with cancelling as I hadn't paid their date and not the one I picked, went through their text service and got it changed again and yet again same again they tried taking the money on the same date as before not the one I had changed it to twice! Absolute joke customer service, do what they want and even changed the agreement without telling me. AVOID! Read more Read less

{"display":"Brett B","slug":"user1790892238","deleted_at":null,"created_at":"2026-10-01T22:03:58.000000Z","updated_at":"2026-10-01T22:03:58.000000Z","biography":null,"tagline":null,"gender":null,"rank":null,"first_name":"Brett","last_name":"","full_name":"Brett B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Car insurance
Brett B 1st October 2026
See more reviews for esure products

About esure

Esure reviews written by our Smart Money People can help you to find out more about this insurance company. Smart Money People is the UK's independent financial services review site. Read and write Esure insurance reviews, and together we can help to increase trust and transparency in financial services.

esure at a glance

Reviews for esure

Showing 11 of 529 company reviews • Last reviewed within 7 days

Absolute pain to deal with.

Car insurance • 1st October 2026

Absolute pain to deal with. Can't pay on the app or on their website, everything is over the phone or their useless text service. The... Absolute pain to deal with. Can't pay on the app or on their website, everything is over the phone or their useless text service. The initial agreement was changed and the one I agreed to wasn't even close to the one of the quote. I specified a certain pay date and they changed it without any sort of notification. They threaten me with cancelling as I hadn't paid their date and not the one I picked, went through their text service and got it changed again and yet again same again they tried taking the money on the same date as before not the one I had changed it to twice! Absolute joke customer service, do what they want and even changed the agreement without telling me. AVOID! Read more Read less

{"display":"Brett B","full_name":"Brett B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Terrible • 1.00/5
Read more product reviews

I was the third party they admitted fault sounded ve...

Car insurance • 10th September 2026

I was the third party they admitted fault sounded very nice then low balled the offer , and refused to negotiate . they also called... I was the third party they admitted fault sounded very nice then low balled the offer , and refused to negotiate . they also called me 20 times , 10 times in the space of 1 hour , when i work in secure environment unable to answer phone causing phone battery to die .. the app to send pictures of accident was difficult to use and wanted more information than was neccessary Read more Read less

{"display":"Andy h","full_name":"Andy h","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Terrible • 1.00/5
Read more product reviews
  • 5.00/5

    Great customer service when I had an accident

    Great customer service when I had an accident

    {"display":"Suki","full_name":"Suki","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1238842.png"}}'s avatar
    Car insurance
    Suki 3rd September 2026
  • 4.00/5

    Supportive

    They were very helpful when I got into an accident with a cyclist and sorted out the case for me. When we got a new... They were very helpful when I got into an accident with a cyclist and sorted out the case for me. When we got a new car and got a new policy, I still got what I feel was a fair deal for the insurance given the previous pay out for the accident. Read more Read less

    {"display":"Harmony N","full_name":"Harmony N","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    Harmony N 27th August 2026
  • 5.00/5

    Competitive and comprehensive home cover

    I was with eSure for many years and benefited from no claims discount. I once had a sizeable issue and it was resolved well. It... I was with eSure for many years and benefited from no claims discount. I once had a sizeable issue and it was resolved well. It took a very long time but overall the result was good. They also have very competitive and comprehensive quotes even after they seriously increased their insurance premium. Read more Read less

    {"display":"Mira","full_name":"Mira","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Home insurance
    Mira 23rd August 2026
  • 4.00/5

    Haven’t needed to claim but price was good and proce...

    Haven’t needed to claim but price was good and process of application simple.

    {"display":"Anne","full_name":"Anne","avatar":{"url":"\/assets\/uploads\/avatars\/users\/747680.png"}}'s avatar
    Home insurance
    Anne 20th August 2026
  • 5.00/5

    Supreme delivery.

    Seamless and smooth, best price too.

    {"display":"Chris Milden","full_name":"Chris Milden","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    Chris Milden 20th August 2026
  • 4.00/5

    Easy to Renew and pricematched another quote.

    Easy to Renew and pricematched another quote. Very good customer service.

    {"display":"Paula Higginson ","full_name":"Paula Higginson ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 4.00/5

    thorough, good value for money

    they have been very thorough, helpful, good value for money

    {"display":"Cameron Dick","full_name":"Cameron Dick","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    Cameron Dick 20th August 2026
  • 4.00/5

    The service is good and the cost is reasonable

    The service is good and the cost is reasonable

    {"display":"Ahmed Ismahel","full_name":"Ahmed Ismahel","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    A very professional and friendly organisation to dea...

    A very professional and friendly organisation to deal with. Esure offer very reasonable insurance premiums, and we have been with them for a number of... A very professional and friendly organisation to deal with. Esure offer very reasonable insurance premiums, and we have been with them for a number of years now. Contact options are flexible, via phone or chat. Read more Read less

    {"display":"Michael S","full_name":"Michael S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Home insurance
    Michael S 16th August 2026

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