esure reviews

esure reviews
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Review summary
People rate this company as Poor based on 489 product reviews
Latest positive rating
Esure Home Emergency
Had to call home emergency when toilet stopped flushing - Esure were very professional and quick and plumber was out and problem sorted within a... Had to call home emergency when toilet stopped flushing - Esure were very professional and quick and plumber was out and problem sorted within a few hours - and at Easter weekend - superb service Read more Read less

Latest negative rating
Read their general policy guidelines!
I agree that their cover looks competitive. Unfortunately I only read the reviews on their prices and didn't read reviews on how they handled claims.... I agree that their cover looks competitive. Unfortunately I only read the reviews on their prices and didn't read reviews on how they handled claims. I took out home insurance with esure including accidental damage, 24-hour emergency cover, and all the usual protections — expecting to be covered for common household problems like leaks. A leak appeared from the bathroom into my kitchen. Despite only having moved into the house 2 months ago with no way to know of any hidden defects, esure immediately denied my claim, citing “poor workmanship” from a previous owner and apparently they don't cover for that. Worse still, I wasn't given the opportunity to submit my complaint in writing until after it had already been passed to the complaints department, which I discovered when I rang to check when a Manager would be calling me. I’ve since sent in a written complaint and have asked simply for a receipt that this has been received, and have followed up multiple times but still not received any acknowledgement of this. I am without a properly working bathroom and can’t carry out repairs without fear of invalidating my cover, but I am aware that they can take up to 8 weeks to reply. They are aware that I only have the 1 bathroom and that this is not in full working order. The exclusions are applied so strictly that it feels almost impossible to get support for real-world issues. I’ve since discovered that other insurers may still cover the resulting damage even where workmanship is excluded — but esure has taken no such approach. Even if you are covered for accidental damage and leakage of water - check your exclusions. They exclude:- leaking / burst pipes - classing that as wear and tear. Leaking from taps that have been left running. Damage caused by any work being carried out. Floods. Sealant failure. And poor workmanship. I cannot see any way in which leaking of water would actually be covered. I urge others to read the fine print very carefully — and consider how the exclusions may leave you exposed when you need help the most. And don't just check your policy documents - they may not all be on there. Check their general policy for the fine print. Read more Read less

About esure
Esure reviews written by our Smart Money People can help you to find out more about this insurance company. Smart Money People is the UK's independent financial services review site. Read and write Esure insurance reviews, and together we can help to increase trust and transparency in financial services.
esure at a glance
Reviews for esure
Showing 11 of 489 company reviews • Last reviewed within 14 days
Read their general policy guidelines!
I agree that their cover looks competitive. Unfortunately I only read the reviews on their prices and didn't read reviews on how they handled claims.... I agree that their cover looks competitive. Unfortunately I only read the reviews on their prices and didn't read reviews on how they handled claims. I took out home insurance with esure including accidental damage, 24-hour emergency cover, and all the usual protections — expecting to be covered for common household problems like leaks. A leak appeared from the bathroom into my kitchen. Despite only having moved into the house 2 months ago with no way to know of any hidden defects, esure immediately denied my claim, citing “poor workmanship” from a previous owner and apparently they don't cover for that. Worse still, I wasn't given the opportunity to submit my complaint in writing until after it had already been passed to the complaints department, which I discovered when I rang to check when a Manager would be calling me. I’ve since sent in a written complaint and have asked simply for a receipt that this has been received, and have followed up multiple times but still not received any acknowledgement of this. I am without a properly working bathroom and can’t carry out repairs without fear of invalidating my cover, but I am aware that they can take up to 8 weeks to reply. They are aware that I only have the 1 bathroom and that this is not in full working order. The exclusions are applied so strictly that it feels almost impossible to get support for real-world issues. I’ve since discovered that other insurers may still cover the resulting damage even where workmanship is excluded — but esure has taken no such approach. Even if you are covered for accidental damage and leakage of water - check your exclusions. They exclude:- leaking / burst pipes - classing that as wear and tear. Leaking from taps that have been left running. Damage caused by any work being carried out. Floods. Sealant failure. And poor workmanship. I cannot see any way in which leaking of water would actually be covered. I urge others to read the fine print very carefully — and consider how the exclusions may leave you exposed when you need help the most. And don't just check your policy documents - they may not all be on there. Check their general policy for the fine print. Read more Read less
I would not recomend
I noticed when I got the travel policy documents through that it had the wrong dates. i tried to contact them straight away to find... I noticed when I got the travel policy documents through that it had the wrong dates. i tried to contact them straight away to find they were closed so waited until next day. Tried to phone them to be told the queue time is verry long and it would be quicker to chat online. As I was working I opted for this option so the earliest chance I got I contacted via Chat and waited 30 minutes to connect. I was then told I have to phone up as they can not do that over the chat. I then said well I will cancel policy then to then be told that also needs me to phone up. So they need to tell me when can I phone up that will give me the time as they open at 9:00AM and shut at 5:00pm. Based on this experience I do not trust them if I ever need to claim now so I will cancel and go with some one else - one more willing to help Read more Read less
Products from esure
Car insurance
by esureesure car insurance has two options for cover: esure and esure Flex. esure Flex has increased coverage inclusions and higher limits. You can choose from third party, fire and theft...
Car insurance
by esureesure car insurance has two options for cover: esure and esure Flex. esure Flex has increased coverage inclusions and higher limits. You can choose from third party, fire and theft...
Home Insurance
by esureYour home is likely your most valuable asset, so protecting the building and the contents within it is vital. We collect Esure home insurance reviews to help you make an...
Home Insurance
by esureYour home is likely your most valuable asset, so protecting the building and the contents within it is vital. We collect Esure home insurance reviews to help you make an...
Travel Insurance
by esureSearching for travel insurance should always be on your to-do list when taking a trip, and choosing the right provider and policy is crucial. Here at Smart Money People, we...
Travel Insurance
by esureSearching for travel insurance should always be on your to-do list when taking a trip, and choosing the right provider and policy is crucial. Here at Smart Money People, we...
Pet Insurance
by esureEsure offer pet insurance policies designed to help keep your beloved pet safe and sound. With pet owners understandably wanting to make sure that they choose the best pet insurance...
Pet Insurance
by esureEsure offer pet insurance policies designed to help keep your beloved pet safe and sound. With pet owners understandably wanting to make sure that they choose the best pet insurance...
Motorbike Insurance
by esureEsure motorbike insurance reviews can help motorcyclists like you to find the best motorbike insurance provider. Take a look at our Esure motorbike insurance reviews to find out what being...
Motorbike Insurance
by esureEsure motorbike insurance reviews can help motorcyclists like you to find the best motorbike insurance provider. Take a look at our Esure motorbike insurance reviews to find out what being...
Van Insurance
by esureFor many van owners, their van is used for everday driving as well as work, meaning that choosing the best van insurance to keep it on the road is essential....
Van Insurance
by esureFor many van owners, their van is used for everday driving as well as work, meaning that choosing the best van insurance to keep it on the road is essential....
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