Paid advertisement
Smart Money People Logo
Newsletter
Go to business site

Voting in the Insurance choice awards 2026 is open - Vote here

Own this company?
Share this page
Link copied

esure reviews

Esure Logo
Rated Average • 2.90/5

esure reviews

Unverified business Last reviewed within 7 days
Write a review

Review summary

People rate this company as Average based on 527 product reviews

Average score of 2.90/5
5 star
20%
4 star
12%
3 star
3%
2 star
3%
1 star
62%
Reviews for esure have trended positively over the past 90 days

Latest positive rating

5.00/5

Great customer service when I had an accident

Great customer service when I had an accident

{"display":"Suki","slug":"user1748863569","deleted_at":null,"created_at":"2025-06-02T11:26:09.000000Z","updated_at":"2025-06-02T11:26:27.000000Z","biography":null,"tagline":null,"gender":"","rank":null,"first_name":"Sue","last_name":"Knapper","full_name":"Sue Knapper","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1238842.png"}}'s avatar
Car insurance
Suki 3rd September 2026

Latest negative rating

1.00/5

Worst service I have ever experienced.

Worst service I have ever experienced. They took back the courtesy car two weeks before settling my claim, and now, three weeks later, I am... Worst service I have ever experienced. They took back the courtesy car two weeks before settling my claim, and now, three weeks later, I am still waiting for payment. Emails are completely ignored unless I call them first, at which point they suddenly "find" my email only to offer another excuse. Every customer service representative gives a different explanation and a different version of the company's policies, showing a complete lack of consistency and professionalism. The entire process has been frustrating, disorganized, and unacceptable. Poor communication, constant delays, and contradictory information have made this an extremely disappointing experience. I would strongly advise others to think twice before dealing with this company. Read more Read less

{"display":"Farhan","slug":"user1784128559","deleted_at":null,"created_at":"2026-07-15T15:15:59.000000Z","updated_at":"2026-07-15T15:15:59.000000Z","biography":null,"tagline":null,"gender":null,"rank":null,"first_name":"Farhan","last_name":"","full_name":"Farhan","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Car insurance
Farhan 15th July 2026
See more reviews for esure products

About esure

Esure reviews written by our Smart Money People can help you to find out more about this insurance company. Smart Money People is the UK's independent financial services review site. Read and write Esure insurance reviews, and together we can help to increase trust and transparency in financial services.

esure at a glance

Reviews for esure

Showing 11 of 527 company reviews • Last reviewed within 7 days

Great customer service when I had an accident

Car insurance • 3rd September 2026

Great customer service when I had an accident

{"display":"Suki","full_name":"Suki","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1238842.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews

Supportive

Car insurance • 27th August 2026

They were very helpful when I got into an accident with a cyclist and sorted out the case for me. When we got a new... They were very helpful when I got into an accident with a cyclist and sorted out the case for me. When we got a new car and got a new policy, I still got what I feel was a fair deal for the insurance given the previous pay out for the accident. Read more Read less

{"display":"Harmony N","full_name":"Harmony N","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Good • 4.00/5
Read more product reviews
  • 5.00/5

    Competitive and comprehensive home cover

    I was with eSure for many years and benefited from no claims discount. I once had a sizeable issue and it was resolved well. It... I was with eSure for many years and benefited from no claims discount. I once had a sizeable issue and it was resolved well. It took a very long time but overall the result was good. They also have very competitive and comprehensive quotes even after they seriously increased their insurance premium. Read more Read less

    {"display":"Mira","full_name":"Mira","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Home insurance
    Mira 23rd August 2026
  • 4.00/5

    Haven’t needed to claim but price was good and proce...

    Haven’t needed to claim but price was good and process of application simple.

    {"display":"Anne","full_name":"Anne","avatar":{"url":"\/assets\/uploads\/avatars\/users\/747680.png"}}'s avatar
    Home insurance
    Anne 20th August 2026
  • 5.00/5

    Supreme delivery.

    Seamless and smooth, best price too.

    {"display":"Chris Milden","full_name":"Chris Milden","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    Chris Milden 20th August 2026
  • 4.00/5

    Easy to Renew and pricematched another quote.

    Easy to Renew and pricematched another quote. Very good customer service.

    {"display":"Paula Higginson ","full_name":"Paula Higginson ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 4.00/5

    thorough, good value for money

    they have been very thorough, helpful, good value for money

    {"display":"Cameron Dick","full_name":"Cameron Dick","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    Cameron Dick 20th August 2026
  • 4.00/5

    The service is good and the cost is reasonable

    The service is good and the cost is reasonable

    {"display":"Ahmed Ismahel","full_name":"Ahmed Ismahel","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    A very professional and friendly organisation to dea...

    A very professional and friendly organisation to deal with. Esure offer very reasonable insurance premiums, and we have been with them for a number of... A very professional and friendly organisation to deal with. Esure offer very reasonable insurance premiums, and we have been with them for a number of years now. Contact options are flexible, via phone or chat. Read more Read less

    {"display":"Michael S","full_name":"Michael S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Home insurance
    Michael S 16th August 2026
  • 5.00/5

    Excellent and reputable company.

    Excellent and reputable company. Have been with esure for a few years now, and are always easy to deal with. The online app is very... Excellent and reputable company. Have been with esure for a few years now, and are always easy to deal with. The online app is very easy to use. A really good company, and would highly recommend others to use. Their premiums are also very reasonable. Read more Read less

    {"display":"Michael S","full_name":"Michael S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Insuring a new Leon

    Bought anew Leon and my existing insurer Ageas declined to continue cover because they hadn't got enough details on the vehicle. Went on GoCompare and... Bought anew Leon and my existing insurer Ageas declined to continue cover because they hadn't got enough details on the vehicle. Went on GoCompare and esure was the best quote and so easy to navigate their website. All done in 15 minutes Read more Read less

    {"display":"Mike Baker","full_name":"Mike Baker","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

    Products from esure
    Showing products offered by esure

    We are Smart Money People

    Join 2 million active users who make better financial decisions with the power of reviews.

    Create an account

    Protecting trust by verifying companies and reviewers

    The only site that specialises in financial services

    Providing everyday people with a voice