I’ve changed car so changed it on policy so my new car gets covered. When phoned them first time to swap cars on policy she... I’ve changed car so changed it on policy so my new car gets covered. When phoned them first time to swap cars on policy she typed reg number incorrectly, model and value of car, results in trip of 150 miles without insurance even I’m paying premium. Had to call them again to get it right, someone else corrected. Because I’ve added security features to my car had to call them again to let them know, even I’ve paid £1500 to secure car my premium didn’t change but what’s most important they didn’t even bother to note it on their system and couple days later found out that there’s wrong model on my policy again so had to call them fourth time to resolve that. I made complaint and said to them I’m on holidays and I’d like to speak to complaint department when I’m back, of course they didn’t listen and started bombing me with phone calls very next day. This company should have license revoked. For your own sake keep away fro this people. Read more Read less

Had to call home emergency when toilet stopped flushing - Esure were very professional and quick and plumber was out and problem sorted within a... Had to call home emergency when toilet stopped flushing - Esure were very professional and quick and plumber was out and problem sorted within a few hours - and at Easter weekend - superb service Read more Read less

They should get 0 stars! Absolutely hideous company with no common sense. Claim happened due to someone reversing into me, I provide evidence from my... They should get 0 stars! Absolutely hideous company with no common sense. Claim happened due to someone reversing into me, I provide evidence from my door camera of him even admitting his fault and kicking the side of his van! This still didn’t get settled the whole time I was with them and is now with their solicitors going to court? What a waste of time! I have all the evidence and sent to solicitors who then lost it and I’ve had to re-send it all. Whilst with Esure they never do what they say and can barely understand anything. They even asked me whilst on the chat website part as it’s the only way to talk to anyone otherwise you are on the phone for 2hours minimum! They even asked me to provide them with the customer service number of the guys insurance company for them to call for me? Absolute joke of a company yet they can still trade? 18months on and I’m waiting for this rubbish to to court. Read more Read less

Esure/ Sheilas wheels are to be avoided at all cost. Months to settle a simple claim. Customer service non existent. Fobbed off, lip service call... Esure/ Sheilas wheels are to be avoided at all cost. Months to settle a simple claim. Customer service non existent. Fobbed off, lip service call centre in South Africa. Refuse to put you through to complaints. Intransigence. Without doubt the worst insurance company going. Avoid at all cost. Read more Read less

One of the worst insurance company ever. It’s been almost over half a year that they are dealing with my claim. Their advisors don’t respond... One of the worst insurance company ever. It’s been almost over half a year that they are dealing with my claim. Their advisors don’t respond properly over the phone; they don’t answer emails. I have been with other insurance companies in the last 12 years and they all were amazing but this is the worst one out there Read more Read less

Wanted to change vehicle and they quoted £650 when the policy only had 6 weeks to run. For a lower price, lower insurance group car... Wanted to change vehicle and they quoted £650 when the policy only had 6 weeks to run. For a lower price, lower insurance group car with half the power! Instead, I insured with Admiral for £525 for 12 months and got £100 back from esure when I cancelled thir policy. I now have the costs to make changes from Admiral and they are 10 times lower than Esure. Just don't use them - awful insurance company and there are so many better options. Read more Read less

Created an account just to warn others of this company. Bought our year of home insurance outright for a reasonable price. As most people do,... Created an account just to warn others of this company. Bought our year of home insurance outright for a reasonable price. As most people do, never thought I would have had to claim so didn't do my research. Unfortunately the high winds and snow caused damage to our roof and we had a company out straight away to review and repair the damage. It was leaking through into our bedroom and growing by the day. Paid outright then to get it done and then filed our claims with loads of supporting evidence we had asked the contractors to take. A reviewer came round 2 weeks later and poked around for 15 minutes at the completed work and gave the gem "I can't see any damage", then proceeded to tell us we overpaid and left. Waiting for a response and about 6 weeks later our claim is just removed from the website without any communication. We're now in the 8 week complaint review period after we contacted them about them neglecting their legal obligation to inform us on changes and show us evidence of any decision they have made. They have a nice website and the app works pretty well. After that they have come across to me as a company doing the bare minimum and hoping you don't know how to fight back or haven't got the time. This is not to mention that their renew quote was X4 the first years which was a joke is itself. Please avoid Esure for home insurance. I did have them for my motorbike insurance for a couple years and they were great but I never made a claim so guess didn't get to see this side.. Read more Read less

I recently had an extremely frustrating experience with esure’s customer service via webchat. I attempted to cancel my policy due to a price increase, only... I recently had an extremely frustrating experience with esure’s customer service via webchat. I attempted to cancel my policy due to a price increase, only to be met with dismissive responses, contradictory information, and a complete lack of empathy. Inconsistent Information – The agent initially said complaints could be logged but later refused, claiming company policy. No complaint reference was provided, making it impossible to track. Lack of Empathy – Rather than addressing my concerns, the agent repeatedly stated “this is how esure does things”, showing no effort to assist or acknowledge my frustration. No Proper Complaint Process – I requested written confirmation of my complaint but was told esure does not provide email support for complaints, forcing me into a callback I didn’t want. Unprofessional & Dismissive – The agent’s tone was unhelpful, and I was given no flexibility or alternative solutions. As a customer service manager myself, I was shocked by the lack of professionalism. Overall, esure’s service was rigid, unaccommodating, and made an already frustrating situation worse. I’ll be taking my business elsewhere and raising my concerns with the Financial Ombudsman. Avoid if you value good customer service! Read more Read less

Same as other people on here they have taken my excess which had been waived but won’t give it me back untill 3rd party admit... Same as other people on here they have taken my excess which had been waived but won’t give it me back untill 3rd party admit liability. 3rd party has admitted liability to minster law but ensure say the need more information so they need to get it instead of writing more and more confusing emails they are a waste of space! Read more Read less