Esure provided me with the cheapest car insurance at the time. The process was simple and straightforward and the insurance cover was adequate. The premiums... Esure provided me with the cheapest car insurance at the time. The process was simple and straightforward and the insurance cover was adequate. The premiums are all much higher than I paid last year but this was the best I could find. Read more Read less

Straight forward and no nonsense-good deal!

Extremely disappointing experience with Esure. Over a year of poor communication, unnecessary delays, conflicting information and a complete lack of accountability. Despite having dashcam footage... Extremely disappointing experience with Esure. Over a year of poor communication, unnecessary delays, conflicting information and a complete lack of accountability. Despite having dashcam footage and independent witness evidence, their Claims and Recoveries Team failed to bring the matter to a conclusion within a reasonable timeframe. I constantly had to chase updates and question delays, and I genuinely doubt my claim would have been resolved without my repeated intervention. I submitted a formal complaint, which Esure upheld in full, acknowledging significant failures in communication and recovery handling. Yet nothing improved. Emails continued to go unanswered, and even after the recovery was successfully completed, Esure failed to inform me. I had to find out through their appointed solicitors. It is embarrassing that an established insurance company cannot provide basic proactive communication or manage a claim without the customer constantly chasing them. Absolutely unacceptable service. I have completely lost confidence in Esure and would not recommend them. Read more Read less

Absolute pain to deal with. Can't pay on the app or on their website, everything is over the phone or their useless text service. The... Absolute pain to deal with. Can't pay on the app or on their website, everything is over the phone or their useless text service. The initial agreement was changed and the one I agreed to wasn't even close to the one of the quote. I specified a certain pay date and they changed it without any sort of notification. They threaten me with cancelling as I hadn't paid their date and not the one I picked, went through their text service and got it changed again and yet again same again they tried taking the money on the same date as before not the one I had changed it to twice! Absolute joke customer service, do what they want and even changed the agreement without telling me. AVOID! Read more Read less

I was the third party they admitted fault sounded very nice then low balled the offer , and refused to negotiate . they also called... I was the third party they admitted fault sounded very nice then low balled the offer , and refused to negotiate . they also called me 20 times , 10 times in the space of 1 hour , when i work in secure environment unable to answer phone causing phone battery to die .. the app to send pictures of accident was difficult to use and wanted more information than was neccessary Read more Read less

Great customer service when I had an accident

They were very helpful when I got into an accident with a cyclist and sorted out the case for me. When we got a new... They were very helpful when I got into an accident with a cyclist and sorted out the case for me. When we got a new car and got a new policy, I still got what I feel was a fair deal for the insurance given the previous pay out for the accident. Read more Read less

I was with eSure for many years and benefited from no claims discount. I once had a sizeable issue and it was resolved well. It... I was with eSure for many years and benefited from no claims discount. I once had a sizeable issue and it was resolved well. It took a very long time but overall the result was good. They also have very competitive and comprehensive quotes even after they seriously increased their insurance premium. Read more Read less

Haven’t needed to claim but price was good and process of application simple.