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Steve D

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Review of the esure, Travel Insurance:

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I would not recomend

I noticed when I got the travel policy documents through that it had the wrong dates. i tried to contact them straight away to find they were closed so waited until next day. Tried to phone them to be told the queue time is verry long and it would be quicker to chat online. As I was working I opted for this option so the earliest chance I got I contacted via Chat and waited 30 minutes to connect. I was then told I have to phone up as they can not do that over the chat. I then said well I will cancel policy then to then be told that also needs me to phone up. So they need to tell me when can I phone up that will give me the time as they open at 9:00AM and shut at 5:00pm. Based on this experience I do not trust them if I ever need to claim now so I will cancel and go with some one else - one more willing to help Reviewed on: 4th June 2025

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