Smart Money People Logo

Voting in the Consumer credit awards 2025 is open - Vote here

Share this page
Link copied

Napo reviews

Napo's logo
Rated Good • 3.73/5

Napo reviews

Verified business
Last reviewed within 21 days
Insurance providerPet insurance
  • Award winning organisation
    Award winning organisation
  • Fully digital service with no in-person branches
    Fully digital service with no in-person branches
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website
  • On-line application and approval process
    On-line application and approval process

Review summary

People rate this company as Good based on 25 product reviews

Average score of 3.73/5
5 star
64%
4 star
0%
3 star
4%
2 star
0%
1 star
32%

Latest positive rating

5/5

When I needed help they were there 100%

When I needed help they were there 100% there customer services was first rate in helping me solve my problem a big thank you to Lou.

{"display":"Stephen H","full_name":"Stephen H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Pet insurance
Stephen H 7th April 2025

Latest negative rating

1/5

NOT PAYING OUT

Wr have been paying them lot's of money each month to make sure we are covered for our dog. They take months in getting back... Wr have been paying them lot's of money each month to make sure we are covered for our dog. They take months in getting back when a payment is due and then decline it eleven though the vets backed us and wrote to them saying the policy had covered it. We are now taking it further due to there response and time to pay what is owed. It's disgusting how they do this and warn everyone not to ho with them. Read more Read less

{"display":"Tanya B","full_name":"Tanya B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Pet insurance
Tanya B 28th October 2024
See more reviews for Napo products

About Napo

Napo is an award-winning pet insurer in the UK.

Napo’s ethos is to help pet owners prevent vet bills in the first place by giving you free access to pet care services, so that your pet stays happy and healthy. Napo also offers a multi-pet discount.

Napo provides a comprehensive policy and a £99 excess you only pay once a year, per condition claimed.

Napo at a glance

Insurance providerPet insurance

Contact details

Email
support@napo.pet
Social media

Reviews for Napo

Showing 11 of 25 company reviews • Last reviewed within 21 days

When I needed help they were there 100%

Pet insurance • 7th April 2025

When I needed help they were there 100% there customer services was first rate in helping me solve my problem a big thank you to Lou.

{"display":"Stephen H","full_name":"Stephen H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Very expedient experience

Pet insurance • 16th March 2025

Very expedient experience, from the start the vet dealt with injury and then sent details to NAPO. Correspondence was received quickly and confirmation of acceptance... Very expedient experience, from the start the vet dealt with injury and then sent details to NAPO. Correspondence was received quickly and confirmation of acceptance was very swift. All good experience, just awaiting the money in to the bank. Excellent service Read more Read less

{"display":"Peter J","full_name":"Peter J","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
1/9

Products from Napo

Showing all products offered by Napo

Pet insurance

by Napo

Napo pet insurance offers lifetime cover for dogs and cats. Napo provide many extras as standard including complementary treatment, dental work, travel and third-party liability. Napo can pay you or...

Pet insurance
Average Rating of Good
3.73/5 • based on 25 individual reviews
Read all reviews Write a review

We are Smart Money People

Join 2 million active users who make better financial decisions with the power of reviews.

Create an account

Protecting trust by verifying companies and reviewers

The only site that specialises in financial services

Providing everyday people with a voice