Napo reviews
![Napo's logo](/uploads/avatars/brands/2338.png)
Napo reviews
Review summary
People rate this company as Average based on 21 product reviews
Latest positive rating
Great service
My beloved boy Zane, an exempt XL Bully 'type' dog, sadly went on his way over the rainbow bridge on 19/12/24. Napo has been nothing... My beloved boy Zane, an exempt XL Bully 'type' dog, sadly went on his way over the rainbow bridge on 19/12/24. Napo has been nothing but compassionate and has given fantastic customer service during this difficult time. Firstly, I received a beautiful pot plant from them with a message of condolence. Such a thoughtful thing to do. Considering my claim was over the Christmas period, it was dealt with efficiently, with minimum contact from them. My claim was completed on 10/01/25. My heartfelt thanks to all of the Napo team dealing with my claim, for making this difficult time a little easier for me. Their customer service is second to none. I would highly recommend them to anyone. Read more Read less
![{"display":"Anne C","full_name":"Anne C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar](/assets/images/default_new.png)
Latest negative rating
NOT PAYING OUT
Wr have been paying them lot's of money each month to make sure we are covered for our dog. They take months in getting back... Wr have been paying them lot's of money each month to make sure we are covered for our dog. They take months in getting back when a payment is due and then decline it eleven though the vets backed us and wrote to them saying the policy had covered it. We are now taking it further due to there response and time to pay what is owed. It's disgusting how they do this and warn everyone not to ho with them. Read more Read less
![{"display":"Tanya B","full_name":"Tanya B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar](/assets/images/default_new.png)
About Napo
Napo's mission is to empower millions to be responsible and fulfilled pet parents. That’s why they offer all their members a super-comprehensive pet insurance cover for life, a virtual puppy school, a dog training hub, 24/7 vet calls, and more every month.
If you are Napo customer, please leave a review with us so other customer's can read your experience.
Napo at a glance
Reviews for Napo
Showing 11 of 21 company reviews • Last reviewed within 7 days
Great service
My beloved boy Zane, an exempt XL Bully 'type' dog, sadly went on his way over the rainbow bridge on 19/12/24. Napo has been nothing... My beloved boy Zane, an exempt XL Bully 'type' dog, sadly went on his way over the rainbow bridge on 19/12/24. Napo has been nothing but compassionate and has given fantastic customer service during this difficult time. Firstly, I received a beautiful pot plant from them with a message of condolence. Such a thoughtful thing to do. Considering my claim was over the Christmas period, it was dealt with efficiently, with minimum contact from them. My claim was completed on 10/01/25. My heartfelt thanks to all of the Napo team dealing with my claim, for making this difficult time a little easier for me. Their customer service is second to none. I would highly recommend them to anyone. Read more Read less
Caring and timely dealing with the sudden death of o...
Caring and timely dealing with the sudden death of our lurcher made it easier and personal
Products from Napo
Showing all products offered by Napo
Pet insurance
by NapoIf you are Napo customer, please leave a review with us so other customer's can read your experience.
Pet insurance
by NapoIf you are Napo customer, please leave a review with us so other customer's can read your experience.
We are Smart Money People
Join 2 million active users who make better financial decisions with the power of reviews.
Create an accountProtecting trust by verifying companies and reviewers
The only site that specialises in financial services
Providing everyday people with a voice