Napo reviews

Napo reviews
Verified businesses always have up to date contact details and can respond to reviews.
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Award winning organisation
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Fully digital service with no in-person branches
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Manage your account or policy via an app or website
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On-line application and approval process
Review summary
People rate this company as Good based on 24 product reviews
Latest positive rating
Very expedient experience
Very expedient experience, from the start the vet dealt with injury and then sent details to NAPO. Correspondence was received quickly and confirmation of acceptance... Very expedient experience, from the start the vet dealt with injury and then sent details to NAPO. Correspondence was received quickly and confirmation of acceptance was very swift. All good experience, just awaiting the money in to the bank. Excellent service Read more Read less

Latest negative rating
NOT PAYING OUT
Wr have been paying them lot's of money each month to make sure we are covered for our dog. They take months in getting back... Wr have been paying them lot's of money each month to make sure we are covered for our dog. They take months in getting back when a payment is due and then decline it eleven though the vets backed us and wrote to them saying the policy had covered it. We are now taking it further due to there response and time to pay what is owed. It's disgusting how they do this and warn everyone not to ho with them. Read more Read less

About Napo
Napo is an award-winning pet insurer in the UK.
Napo’s ethos is to help pet owners prevent vet bills in the first place by giving you free access to pet care services, so that your pet stays happy and healthy. Napo also offers a multi-pet discount.
Napo provides a comprehensive policy and a £99 excess you only pay once a year, per condition claimed.
Napo at a glance
Contact details
- [email protected]
- Social media
Reviews for Napo
Showing 11 of 24 company reviews • Last reviewed within 14 days
Very expedient experience
Very expedient experience, from the start the vet dealt with injury and then sent details to NAPO. Correspondence was received quickly and confirmation of acceptance... Very expedient experience, from the start the vet dealt with injury and then sent details to NAPO. Correspondence was received quickly and confirmation of acceptance was very swift. All good experience, just awaiting the money in to the bank. Excellent service Read more Read less
Straightforward claims process
I’ve had to claim twice now from Napo, once in July 2024 when I sadly lost my black lab, and recently for my other lab... I’ve had to claim twice now from Napo, once in July 2024 when I sadly lost my black lab, and recently for my other lab who had a cyst diagnosed as benign. On both occasions I found the claims process very simple and the communications from Napo during the process was first rate. Especially with the lab I sadly lost as flowers and a card were sent which was very unexpected but very kindly received. Thanks Napo Read more Read less
Products from Napo
Showing all products offered by Napo
Pet insurance
by NapoNapo pet insurance offers lifetime cover for dogs and cats. Napo provide many extras as standard including complementary treatment, dental work, travel and third-party liability. Napo can pay you or...
Pet insurance
by NapoNapo pet insurance offers lifetime cover for dogs and cats. Napo provide many extras as standard including complementary treatment, dental work, travel and third-party liability. Napo can pay you or...
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