Love the company - they care and it shows. I received a birthday gift for my Luna 1 year old which I thought was super thoughtful

Excellent insurance for pets, they were so helpful when our pet suffered an injury and made the process of claiming simple. It was always a... Excellent insurance for pets, they were so helpful when our pet suffered an injury and made the process of claiming simple. It was always a personal service, the emails were written in a way that felt like they cared. They even sent a gift for our cats’ birthdays Read more Read less

I never write a review but this company definitely deserves one!I couldn’t be happier with Napo for my dog. From the moment I signed up,... I never write a review but this company definitely deserves one!I couldn’t be happier with Napo for my dog. From the moment I signed up, with Napo the process was straightforward. Last month, my dog unexpectedly needed surgery, and the cost was significant. The claims process was quick, with clear communication throughout. They genuinely care about the wellbeing of my dog, at least that’s how they made me feel. Read more Read less

I've been with Napo for nearly 3 years - both my cats are insured with them. As someone who was dubious about insurance in general,... I've been with Napo for nearly 3 years - both my cats are insured with them. As someone who was dubious about insurance in general, I approached with caution. But at every single turn, every time I needed Napo's assistance with claims, customer service or 24/7 care via online vet consultations, they raised the bar higher and higher. One of my cats has chronic stress cystitis which keeps coming back, but I have a peace of mind with Napo... Not only are they super speedy with claims, they are also great communicators, very easy to reach and get advice on the process of claiming or for questions. I find their content friendly and informative, and can tell that Napo was created by true animal lovers. I recommend them to all cat/dog parents around me. No horror stories with them, just support and warmth! Thank you Napo for having our back! Read more Read less

My new puppies needed fast insurance and it was easy to get them set up with napo in minutes.

Napo has been amazing! They genuinely care about you and your dog, and it shows in every interaction. Anytime I’ve reached out, the team has... Napo has been amazing! They genuinely care about you and your dog, and it shows in every interaction. Anytime I’ve reached out, the team has been super friendly and helpful. It feels like talking to real people who love animals, not just another insurance company thinking about making money. They go above and beyond to make sure you’re taken care of. Napo makes the whole process simple and personal. Highly recommend them! Read more Read less

My 5 star. Trustpilot review last year Thank you team through this difficult time I want to take a moment to express my deepest gratitude... My 5 star. Trustpilot review last year Thank you team through this difficult time I want to take a moment to express my deepest gratitude to Napo Pet Insurance for their exceptional service and compassion. Thank you for everything you and the vets have done to try and keep Beldi in our family's life these last few weeks, not in a million years did we expect this level of support and empathy from an insurance company and you delivered on both during such a difficult time. Read more Read less

Best pet insurance in the market and by far. It’s run by people who genuinely care about my pet.

Been waiting since June for payment its now 27th August and still not received payments, the company have apparently been sold, watch out,.