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Napo reviews

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Rated Average 3.33/5

Napo reviews

Verified business
Last reviewed within 7 days

Review summary

People rate this company as Average based on 21 product reviews

Average score of 3.33/5
5 star
57%
4 star
0%
3 star
5%
2 star
0%
1 star
38%
Reviews for Napo have trended positively over the past 90 days

Latest positive rating

5/5

Great service

My beloved boy Zane, an exempt XL Bully 'type' dog, sadly went on his way over the rainbow bridge on 19/12/24. Napo has been nothing... My beloved boy Zane, an exempt XL Bully 'type' dog, sadly went on his way over the rainbow bridge on 19/12/24. Napo has been nothing but compassionate and has given fantastic customer service during this difficult time. Firstly, I received a beautiful pot plant from them with a message of condolence. Such a thoughtful thing to do. Considering my claim was over the Christmas period, it was dealt with efficiently, with minimum contact from them. My claim was completed on 10/01/25. My heartfelt thanks to all of the Napo team dealing with my claim, for making this difficult time a little easier for me. Their customer service is second to none. I would highly recommend them to anyone. Read more Read less

{"display":"Anne C","full_name":"Anne C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Pet insurance
Anne C 8th February 2025

Latest negative rating

1/5

NOT PAYING OUT

Wr have been paying them lot's of money each month to make sure we are covered for our dog. They take months in getting back... Wr have been paying them lot's of money each month to make sure we are covered for our dog. They take months in getting back when a payment is due and then decline it eleven though the vets backed us and wrote to them saying the policy had covered it. We are now taking it further due to there response and time to pay what is owed. It's disgusting how they do this and warn everyone not to ho with them. Read more Read less

{"display":"Tanya B","full_name":"Tanya B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Pet insurance
Tanya B 28th October 2024

About Napo

Napo's mission is to empower millions to be responsible and fulfilled pet parents. That’s why they offer all their members a super-comprehensive pet insurance cover for life, a virtual puppy school, a dog training hub, 24/7 vet calls, and more every month.

If you are Napo customer, please leave a review with us so other customer's can read your experience.

Napo at a glance

Reviews for Napo

Showing 11 of 21 company reviews Last reviewed within 7 days

Great service

Pet insurance 8th February 2025

My beloved boy Zane, an exempt XL Bully 'type' dog, sadly went on his way over the rainbow bridge on 19/12/24. Napo has been nothing... My beloved boy Zane, an exempt XL Bully 'type' dog, sadly went on his way over the rainbow bridge on 19/12/24. Napo has been nothing but compassionate and has given fantastic customer service during this difficult time. Firstly, I received a beautiful pot plant from them with a message of condolence. Such a thoughtful thing to do. Considering my claim was over the Christmas period, it was dealt with efficiently, with minimum contact from them. My claim was completed on 10/01/25. My heartfelt thanks to all of the Napo team dealing with my claim, for making this difficult time a little easier for me. Their customer service is second to none. I would highly recommend them to anyone. Read more Read less

Rated Excellent 5/5
Read more product reviews

Caring and timely dealing with the sudden death of o...

Pet insurance 5th January 2025

Caring and timely dealing with the sudden death of our lurcher made it easier and personal

{"display":"Pam","full_name":"Pam","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Pam
Rated Excellent 5/5
Read more product reviews
  • 1/5

    NOT PAYING OUT

    Wr have been paying them lot's of money each month to make sure we are covered for our dog. They take months in getting back... Wr have been paying them lot's of money each month to make sure we are covered for our dog. They take months in getting back when a payment is due and then decline it eleven though the vets backed us and wrote to them saying the policy had covered it. We are now taking it further due to there response and time to pay what is owed. It's disgusting how they do this and warn everyone not to ho with them. Read more Read less

    {"display":"Tanya B","full_name":"Tanya B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pet insurance
    Tanya B 28th October 2024
  • 1/5

    NAPO: Never Actually Pay Out

    DONT INSURE YOUR DOG WITH NAPO!!!.They will scam you and refuse to pay. We are 2.5k down because of them. Our beautiful rescue cocker, Ted,... DONT INSURE YOUR DOG WITH NAPO!!!.They will scam you and refuse to pay. We are 2.5k down because of them. Our beautiful rescue cocker, Ted, had an emergency op for a piece of ball stuck in his gut. 5 weeks later and I've just found out they won't pay because he has an 'agressive' history. He was a police dog in training and had nipped his handler once so they had to let him go. For the record, Ted is a wonderful and loving dog. Oh, btw, they also ramped up the premium after the first year, despite not making a claim before. Read more Read less

    {"display":"Dan H","full_name":"Dan H","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1067466.png"}}'s avatar
    Pet insurance
    Dan H 8th October 2024
  • 5/5

    Love the company - they care and it shows.

    Love the company - they care and it shows. I received a birthday gift for my Luna 1 year old which I thought was super thoughtful

    {"display":"Peter J","full_name":"Peter J","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pet insurance
    Peter J 7th September 2024
  • 5/5

    Excellent insurance for pets

    Excellent insurance for pets, they were so helpful when our pet suffered an injury and made the process of claiming simple. It was always a... Excellent insurance for pets, they were so helpful when our pet suffered an injury and made the process of claiming simple. It was always a personal service, the emails were written in a way that felt like they cared. They even sent a gift for our cats’ birthdays Read more Read less

    {"display":"Becky","full_name":"Becky","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pet insurance
    Becky 4th September 2024
  • 5/5

    Exceptional coverage and peace of mind for my pup

    I never write a review but this company definitely deserves one!I couldn’t be happier with Napo for my dog. From the moment I signed up,... I never write a review but this company definitely deserves one!I couldn’t be happier with Napo for my dog. From the moment I signed up, with Napo the process was straightforward. Last month, my dog unexpectedly needed surgery, and the cost was significant. The claims process was quick, with clear communication throughout. They genuinely care about the wellbeing of my dog, at least that’s how they made me feel. Read more Read less

    {"display":"Ioanna N","full_name":"Ioanna N","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pet insurance
    Ioanna N 4th September 2024
  • 5/5

    Napo has our back

    I've been with Napo for nearly 3 years - both my cats are insured with them. As someone who was dubious about insurance in general,... I've been with Napo for nearly 3 years - both my cats are insured with them. As someone who was dubious about insurance in general, I approached with caution. But at every single turn, every time I needed Napo's assistance with claims, customer service or 24/7 care via online vet consultations, they raised the bar higher and higher. One of my cats has chronic stress cystitis which keeps coming back, but I have a peace of mind with Napo... Not only are they super speedy with claims, they are also great communicators, very easy to reach and get advice on the process of claiming or for questions. I find their content friendly and informative, and can tell that Napo was created by true animal lovers. I recommend them to all cat/dog parents around me. No horror stories with them, just support and warmth! Thank you Napo for having our back! Read more Read less

    {"display":"nbyndr","full_name":"nbyndr","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pet insurance
    nbyndr 4th September 2024
  • 5/5

    My new puppies needed fast insurance and it was easy...

    My new puppies needed fast insurance and it was easy to get them set up with napo in minutes.

    {"display":"BF","full_name":"BF","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pet insurance
    BF 4th September 2024
  • 5/5

    Napo has been amazing!

    Napo has been amazing! They genuinely care about you and your dog, and it shows in every interaction. Anytime I’ve reached out, the team has... Napo has been amazing! They genuinely care about you and your dog, and it shows in every interaction. Anytime I’ve reached out, the team has been super friendly and helpful. It feels like talking to real people who love animals, not just another insurance company thinking about making money. They go above and beyond to make sure you’re taken care of. Napo makes the whole process simple and personal. Highly recommend them! Read more Read less

    {"display":"Peri J","full_name":"Peri J","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pet insurance
    Peri J 4th September 2024
  • 5/5

    Through your pets life, Napo has you covered

    My 5 star. Trustpilot review last year Thank you team through this difficult time I want to take a moment to express my deepest gratitude... My 5 star. Trustpilot review last year Thank you team through this difficult time I want to take a moment to express my deepest gratitude to Napo Pet Insurance for their exceptional service and compassion. Thank you for everything you and the vets have done to try and keep Beldi in our family's life these last few weeks, not in a million years did we expect this level of support and empathy from an insurance company and you delivered on both during such a difficult time. Read more Read less

    {"display":"Olly F","full_name":"Olly F","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1056509.png"}}'s avatar
    Pet insurance
    Olly F 4th September 2024

    Products from Napo

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