Protect Your Bubble reviews
Protect Your Bubble reviews
Review summary
People rate this company as Average based on 21 product reviews
Latest positive rating
Cheap for phones
Cheap for phones and watches and all gadgets
Latest negative rating
Terrible policies and faulty repairs.
I submitted my first claim with Protect Your Bubble in August 2024. I received my repaired iPhone on 31st August and began using it the... I submitted my first claim with Protect Your Bubble in August 2024. I received my repaired iPhone on 31st August and began using it the following day, but serious issues emerged within just four days of use. On 4th September, condensation appeared in both the front and rear cameras after minimal exposure to rain. This happened despite PYB's recent repairs. I contacted them as soon as possible, and they responded that they do not cover water damage for iPhone repairs—even though the issue clearly resulted from their poor workmanship. The most frustrating part is that the faulty seals around the screen could only be identified after the phone was exposed to rain. Considering that the original device is IP68 certified and PYB claims to return phones to full working order, I would have expected the phone to withstand light rain. Additionally, the phone's NFC (Apple Pay) functionality never worked after the repair. When I raised this issue, PYB conveniently refused to cover it, citing that they do not cover devices that have experienced water damage. This left me with a phone that did not meet the standard of an adequately repaired device. I have been a paying customer, spending £19 a month for two and a half years with PYB, and I feel ripped off and poorly treated. PYB states that the repairs are quality assured and tested, but I have not been sent proof. I highly doubt there is quality assurance testing, as both the issues of poor sealing and faulty NFC would have been picked up. PYB has demonstrated a lack of accountability, and their customer service has been deeply unsatisfactory due to their predatory policies. I strongly advise others to seek alternative insurance providers who take responsibility for their repairs and offer better customer support. To resolve this, I expect PYB to review my case and either repair or replace my device to restore it to a complete working condition. Until these issues are fixed, I will file a complaint with the Ombudsman and continue to write negative reviews on all platforms where PYB can be reviewed, sharing my experience to dissuade others from doing business with them. Read more Read less
About Protect Your Bubble
Protect Your Bubble is an insurance company committed to making insurance simple to understand and buy. They specialise in gadget and jewellery insurance.
Are you looking for the perfect cover to keep your tech insured? Our Protect Your Bubble reviews can help you decide if it’s the right insurer for you.
If you’re considering taking out insurance with Protect Your Bubble, check out our reviews first. Find out what policy holders have with Protect Your Bubble and how satisfied they’ve been so far. Learn more about the benefits of being a Protect Your Bubble member. All of this and more can be found in our Protect Your Bubble reviews.
Smart Money People is the place for Protect Your Bubble reviews. Read and write reviews to help increase trust and transparency in Financial Services.
Protect Your Bubble at a glance
Reviews for Protect Your Bubble
Showing 11 of 21 company reviews
Terrible policies and faulty repairs.
I submitted my first claim with Protect Your Bubble in August 2024. I received my repaired iPhone on 31st August and began using it the... I submitted my first claim with Protect Your Bubble in August 2024. I received my repaired iPhone on 31st August and began using it the following day, but serious issues emerged within just four days of use. On 4th September, condensation appeared in both the front and rear cameras after minimal exposure to rain. This happened despite PYB's recent repairs. I contacted them as soon as possible, and they responded that they do not cover water damage for iPhone repairs—even though the issue clearly resulted from their poor workmanship. The most frustrating part is that the faulty seals around the screen could only be identified after the phone was exposed to rain. Considering that the original device is IP68 certified and PYB claims to return phones to full working order, I would have expected the phone to withstand light rain. Additionally, the phone's NFC (Apple Pay) functionality never worked after the repair. When I raised this issue, PYB conveniently refused to cover it, citing that they do not cover devices that have experienced water damage. This left me with a phone that did not meet the standard of an adequately repaired device. I have been a paying customer, spending £19 a month for two and a half years with PYB, and I feel ripped off and poorly treated. PYB states that the repairs are quality assured and tested, but I have not been sent proof. I highly doubt there is quality assurance testing, as both the issues of poor sealing and faulty NFC would have been picked up. PYB has demonstrated a lack of accountability, and their customer service has been deeply unsatisfactory due to their predatory policies. I strongly advise others to seek alternative insurance providers who take responsibility for their repairs and offer better customer support. To resolve this, I expect PYB to review my case and either repair or replace my device to restore it to a complete working condition. Until these issues are fixed, I will file a complaint with the Ombudsman and continue to write negative reviews on all platforms where PYB can be reviewed, sharing my experience to dissuade others from doing business with them. Read more Read less
Products from Protect Your Bubble
Gadget Insurance
by Protect Your BubbleProtect Your Bubble gadget insurance reviews can help to you find the best gadget insurance provider. If you're like us, every year we seem to have more and more gadgets...
Gadget Insurance
by Protect Your BubbleProtect Your Bubble gadget insurance reviews can help to you find the best gadget insurance provider. If you're like us, every year we seem to have more and more gadgets...
Pet Insurance
by Protect Your BubbleProtect Your Bubble offer pet insurance policies designed to help keep your beloved pet safe and sound. With pet owners understandably wanting to make sure that they choose the best...
Pet Insurance
by Protect Your BubbleProtect Your Bubble offer pet insurance policies designed to help keep your beloved pet safe and sound. With pet owners understandably wanting to make sure that they choose the best...
Bicycle Insurance
by Protect Your BubbleProtect Your Bubble Bicycle Insurance reviews can help you to find out more about life as a policy holder. And if you have insured your bike with Protect Your Bubble...
Bicycle Insurance
by Protect Your BubbleProtect Your Bubble Bicycle Insurance reviews can help you to find out more about life as a policy holder. And if you have insured your bike with Protect Your Bubble...
Travel Insurance
by Protect Your BubbleDo you buy travel insurance before going abroad? There are hundreds of different travel insurance policies on the market, all designed to help you stay protected while travelling...and giving you...
Travel Insurance
by Protect Your BubbleDo you buy travel insurance before going abroad? There are hundreds of different travel insurance policies on the market, all designed to help you stay protected while travelling...and giving you...
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