I submitted my first claim with Protect Your Bubble in August 2024. I received my repaired iPhone on 31st August and began using it the... I submitted my first claim with Protect Your Bubble in August 2024. I received my repaired iPhone on 31st August and began using it the following day, but serious issues emerged within just four days of use. On 4th September, condensation appeared in both the front and rear cameras after minimal exposure to rain. This happened despite PYB's recent repairs. I contacted them as soon as possible, and they responded that they do not cover water damage for iPhone repairs—even though the issue clearly resulted from their poor workmanship. The most frustrating part is that the faulty seals around the screen could only be identified after the phone was exposed to rain. Considering that the original device is IP68 certified and PYB claims to return phones to full working order, I would have expected the phone to withstand light rain. Additionally, the phone's NFC (Apple Pay) functionality never worked after the repair. When I raised this issue, PYB conveniently refused to cover it, citing that they do not cover devices that have experienced water damage. This left me with a phone that did not meet the standard of an adequately repaired device. I have been a paying customer, spending £19 a month for two and a half years with PYB, and I feel ripped off and poorly treated. PYB states that the repairs are quality assured and tested, but I have not been sent proof. I highly doubt there is quality assurance testing, as both the issues of poor sealing and faulty NFC would have been picked up. PYB has demonstrated a lack of accountability, and their customer service has been deeply unsatisfactory due to their predatory policies. I strongly advise others to seek alternative insurance providers who take responsibility for their repairs and offer better customer support. To resolve this, I expect PYB to review my case and either repair or replace my device to restore it to a complete working condition. Until these issues are fixed, I will file a complaint with the Ombudsman and continue to write negative reviews on all platforms where PYB can be reviewed, sharing my experience to dissuade others from doing business with them. Read more Read less

Cheap for phones and watches and all gadgets

Cancelled my direct debit and continued to take £8.99 payment for last 7 years. No letters, contact. An indefinite Direct debit apparently. The phone would... Cancelled my direct debit and continued to take £8.99 payment for last 7 years. No letters, contact. An indefinite Direct debit apparently. The phone would have been worth £5 to sell today….provided evidence I upgraded phone and refuse to refund the money. Angry is an understatement. Read more Read less

I recently contacted protect your bubble by phone to update my device and it was very easy to do and the agent was very helpful.... I recently contacted protect your bubble by phone to update my device and it was very easy to do and the agent was very helpful. The costs have always been reasonable and the website is very easy to use and I can access everything. Read more Read less

I have theft and loss cover which i pay extra for, had my phone stolen, they wouldn't cover it. Have crime reference numbers, been with... I have theft and loss cover which i pay extra for, had my phone stolen, they wouldn't cover it. Have crime reference numbers, been with them for years, as soon as i want to make a claim, sorry nope! Stay clear, been requesting their T&Cs for days and still nothing. Absolute rip off. That will teach me for being honest with these **** bags, should have just said i lost it down the pub, maybe i would have had a chance at getting my phone replaced. Typical insurance company, any loop hole so they dont have to pay out. Why look after your loyal customers when you can just shaft them and move on? Read more Read less

We have PYB for 3 mobiles, and they charge over £20 a month, to put that in perspective our contents insurance for the whole house... We have PYB for 3 mobiles, and they charge over £20 a month, to put that in perspective our contents insurance for the whole house is less than £60...A YEAR. A lot of ppl don't realise that the home content insurance may also covers their mobile devices when out and about, so it's best checking before buying PYB, especially as it's so expensive. The only time I've ever claimed for a mobile was when I lost my iPhone, and my contents insurance gave me the money to buy a new one. Read more Read less

DO NOT INSURE ANYTHING WITH THEM I have sent item for repair never got it back should give 0 stars but that is not an... DO NOT INSURE ANYTHING WITH THEM I have sent item for repair never got it back should give 0 stars but that is not an option. Customer Services lie to me every time I call. In addition to this they barley speak simple English. They said to start with 5 days, then it was 2, then two times 1 day and I still have no item back. Complaint department ignoring calls and emails. I lost a tablet worth £120 and £50 excess. ABSOLUTELY A FRAUD NOT REPAIR CENTRE. Read more Read less

Never had an issue with the company for the past 5+ years, cheap price for a good service.

The customer service was good, I felt my gadgets were protected