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Tom B

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Review of the Napo, Pet insurance:

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This company really is brilliant

This company really is brilliant! They care about your pets, and their customer service is top class (Sam). Little things like sending your pet a birthday treat really go a long way. We all have insurance for one reason, and that is for times of need. And that’s when you see the real side to insurers. My dog became unwell recently, and although the claim hasn’t been settled yet, their customer service has been top class, and I’ve been kept informed. Everyone worries about small print, etc., and the ways insurance companies get out of bits, but honestly, Napo doesn’t seem like that at all. They have been straightforward and crystal clear. I’ll hopefully update once the claim’s completed, but honestly, I can’t fault them at all. Even down to their vets' portal—simple and easy to use for vets. Took less than 5 minutes for my vets to register and complete the forms. So thumbs up from them too. Reviewed on: 10th February 2025

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