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Esure: Home Insurance reviews

2.19
Based on 64 reviews, last reviewed 9th Feb 2024
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
17%
See only 4 star reviews
13%
See only 3 star reviews
5%
See only 2 star reviews
3%
See only 1 star reviews
62%

Latest highest rating:

5

Easy to deal with I telephoned to renegotiate the latest quote since it was higher than usual; they offered to keep last year's price! Very friendly people in the call... Read more Reviewed on: 28th August 2023
James's avatar
James

Latest lowest rating:

1

Awful customer service. Awful customer service. Chat is useless and phone line is never answered. If anyone reads this from ensure cancel my policy I never wanted auto renew.... Read more Reviewed on: 9th February 2024
d d's avatar
d d

About the Home Insurance

Your home is likely your most valuable asset, so protecting the building and the contents within it is vital. We collect Esure home insurance reviews to help you make an informed decision when choosing your next provider.

Esure offers buildings cover, contents cover and a combined policy. You can tailor your policy to your needs and make it more comprehensive with optional extras. These include family legal protection, home emergency cover, personal possessions cover and pest cover.

Before taking out your new home insurance policy, check out our Esure home insurance reviews. Learn about the lifecycle of an Esure policy, from the sign-up process to the renewal day. Find out how policyholders rate their experience and read about the positives and the negatives that genuine customers have experienced. Our reviews can help you decide whether Esure is the right choice for you.

Have you had a home insurance policy with Esure? Write an honest review on Smart Money People today. Did you opt for buildings cover, contents cover, or the combined policy? Were you satisfied with the price of your premium for the level of cover that you received? Did you have any experience with the customer service team? Did you need to make a claim, and if so, how did Esure handle it? Would you renew your policy and recommend the provider to family and friends? Leave an Esure home insurance review today. Together, we can help people like you make better financial decisions.

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Esure Home Insurance reviews (64)

Awful customer service.

1
Awful customer service. Chat is useless and phone line is never answered. If anyone reads this from ensure cancel my policy I never wanted auto renew. DO NOT USE THIS COMPANY! Reviewed on: 9th February 2024
d d's avatar
d d

Impossible to cancel a house insurance policy.

1
Impossible to cancel a house insurance policy. Chatbots and customer service don't work. Reviewed on: 6th February 2024
Roddy R's avatar
Roddy R

Terrible Customer Service!!!

1
Policy up for renewal. I've had no communication, I cannot access documents online, was told the online webchat is unavailable and when I was forced to call, waited for 30 minutes on hold until I was hung up on! Terrible service, stay well clear! Reviewed on: 10th January 2024
Ant K's avatar
Ant K

What a bunch of chancers

1
Used this mob reluctantly last year for Home insurance but at point of renewal they increased the policy nearly 4 fold from £160 up to £585. When I checked out similar policies on-line they we much closer to the £160 than to the £585 so simply didn't renew. The people who run this business are clearly a bunch of clowns, and fail to understand even the basics about customer retention. I rang their office ready to explain to them that I wouldn't have renewed with them even at the same price because of their terrible reviews, one site alone had 61% 1 star and a big habit of trying not to pay out, but the operator couldn't care less that I wasn't interested in renewing and didn't want to engage to learn why. If this company are not in trouble already, it will be soon. Reviewed on: 19th October 2023
Ian's avatar
Ian

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