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Esure Home Insurance Reviews

Ratings based on 29 reviews Last review 1 month ago

Esure home insurance reviews can tell you how good this product really is. How quickly did you get the policy documents? How well did Esure handle your home insurance claim? Our Esure home insurance reviews can help you to find out this and much more....

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Esure home insurance reviews can tell you how good this product really is. How quickly did you get the policy documents? How well did Esure handle your home insurance claim? Our Esure home insurance reviews can help you to find out this and much more. Have you ever had a policy with Esure? You can tell us about it by writing your own review below.

5 9
4 6
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2 1
1 9

Your Home Insurance Reviews (29)

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6th October 2018

Stay well clear of esure

Please beware of this insurance company! You will be hugely disappointed by their claims process for the most ridiculous and minor technicality. I recently made a claim for accidentally losing my wedding ring whilst on holiday. My wedding ring was...

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Please beware of this insurance company! You will be hugely disappointed by their claims process for the most ridiculous and minor technicality. I recently made a claim for accidentally losing my wedding ring whilst on holiday. My wedding ring was valued slightly over the policy’s single article limit (only £20) and I thought there was cover in place to at least that single article limit. As a result, Esure has rejected my claim and I am now at a loss as they will not pay out on anything as I was penalised for not itemising this ring. It’s a very expensive mistake as Esure showed no sensitivity or compassion at all for my unfortunate circumstance. It’s very upsetting and stressful losing something of great sentimental value and this was made worse by Esure’s rigid and unforgiving claims process. Hard lessons:- Don’t go for the cheapest insurance, always check your cover thoroughly and stay well clear of this insurance company!

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21st March 2018

I am changing from this company just havent got around to itbyet

I phoned them 2 weeks before Christmas tomsay my heating isn't working I spent hours trying to get through to them different times of the day.. thus was on the Friday was told no one can come till Monday which they did was told it had to have a part...

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I phoned them 2 weeks before Christmas tomsay my heating isn't working I spent hours trying to get through to them different times of the day.. thus was on the Friday was told no one can come till Monday which they did was told it had to have a part but ensure said I had to pay I then phoned ensure myself and was told the same thing
Though it was £198 I never had it I am 80 years old and struggle on my pension as it is in explained this to ensure and was told its my problem,
Well the company that came out were so kind but there policy was they couldn't accept post dated cheques but as i was without heating and wouldn't be able to get the money until my pension went into my account for weeks they kindly took a post dated cheque otherwise i would have been without any heat for 3 weeks and at 80 years old they wouldn't see me suffer and a really kind manager from the company Came to my house and gave me a heater as the part they wanted had to be ordered .I would recommend this company to anyone but as for ensure would advise any not
go with them.I have been with ensure years and surely they could have covered the part thstbwas needed.
Doreen Broom

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6th January 2018

Not recommended company at all

Friendly advice for any ensure customers , first of all never answer the phone or if they do then they answer after 10 minutes of waiting. Sometimes when trying to cancel or renew a policy they don't have a insurer & also need to watch out of the...

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Friendly advice for any ensure customers , first of all never answer the phone or if they do then they answer after 10 minutes of waiting. Sometimes when trying to cancel or renew a policy they don't have a insurer & also need to watch out of the automatic renewal when the policy finishes. Without any contact the company Ensure automatic renewal which is bad because they did not email me or contact me in any way before the automatic renewal happened.... Thanks for rip off

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24th November 2017

Waste of time

Had a leak in the bathroom which caused our kitchen ceiling to collapse causing a huge 2 metre hole , when we tried to claim we were told we had to pay Σ350 excess and await their plumber who would DECIDE if they would repair the damage to the c...

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Had a leak in the bathroom which caused our kitchen ceiling to collapse causing a huge 2 metre hole , when we tried to claim we were told we had to pay Σ350 excess and await their plumber who would DECIDE if they would repair the damage to the ceiling as it probably won't be covered !!!!! We have never had a claim in 11 years wont be using them again

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1st October 2017

TRUSTED AND HELPFUL

When my central heating broke down, I made a mistake and called out a plumber from yellow pages and cost me a bomb. The boiler failed again and I rang ENSURE insurance and they told me I should have called them as I had emergency cover. They arranged...

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When my central heating broke down, I made a mistake and called out a plumber from yellow pages and cost me a bomb. The boiler failed again and I rang ENSURE insurance and they told me I should have called them as I had emergency cover. They arranged an engineer who came quite late at night and sorted the heating out. I had follow up calls from the Engineer's & insurance company to make sure my central heating was working. The engineer checked all my radiators. Thogh he was only a young guy he had a lot of experience.

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24th August 2017

Love the emergency cover

Great value and love the free home emergency cover. Had cause to use this twice, once for blocked drain and again for a faulty boiler. Both times the matter was resolved hassle free and very promptly. As this was a bolt on service these claims didn't...

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Great value and love the free home emergency cover. Had cause to use this twice, once for blocked drain and again for a faulty boiler. Both times the matter was resolved hassle free and very promptly. As this was a bolt on service these claims didn't effect my no claims at renewal either.

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29th July 2017

Laptop not covered due to insufficient damage

Knocked my laptop of the table and it...

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Knocked my laptop of the table and it died.
Had it insured specifically cos its expensive. They took it away and after a few days i was told it wasn't covered as it was "wear and tear, deterioration over time mechanical failure." This happened at the same time the laptop hit the ground.....which was convenient for them. If it had physical damage then maybe they could say it was a result from that but unfortunately for me it landed on its bottom and whatever broke inside was undetectable by them so basically tough luck. Though I should feel free to pay someone else to look at it and then esure will have the same people who looked at it the first time check it again. If i had the money to pay other people to look at it then I would have rather than rely on them.
So glad I paid for the extra cover.
No wonder the forums online say "if its broken, make sure if you send it to them with enough damaged so they cant weasel out of it."
Honesty gets you nothing.

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29th July 2017

Waste of money for specified items

Knocked my laptop of the table and it...

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Knocked my laptop of the table and it died.
Had it insured specifically cos its expensive. They took it away and after a few days i was told it wasn't covered as it was "wear and tear, deterioration over time mechanical failure." This happened at the same time the laptop hit the ground.....which was convenient for them. If it had physical damage then maybe they could say it was a result from that but unfortunately for me it landed on its bottom and whatever broke inside was undetectable by them so basically tough luck. Though I should feel free to pay someone else to look at it and then esure will have the same people who looked at it the first time check it again. If i had the money to pay other people to look at it then I would have rather than rely on them.
So glad I paid for the extra cover.
No wonder the forums online say "if its broken, make sure if you send it to them with enough damaged so they cant weasel out of it."
Honesty gets you nothing.

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15th July 2017

Great service at an emotional time

I was devastated earlier this year to have lost my diamond solitaire engagement ring. I wore this ring every day for 20 years and was beside myself that I lost it. It was insured this year with Esure and I cannot fault how compassionately they dealt...

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I was devastated earlier this year to have lost my diamond solitaire engagement ring. I wore this ring every day for 20 years and was beside myself that I lost it. It was insured this year with Esure and I cannot fault how compassionately they dealt with my claim. They were helpful and patient every step of the way from notifying them of the loss, to the time they gave me to try and search high and low for the ring. When ultimately I had looked everywhere I could and had to acknowledge it had gone the staff at Esure made the process of claiming for and replacing the ring as painless as it could be. I would wholeheartedly recommend them.

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15th July 2017

Friendly but...

Received our renewal notice the other day and it had gone up loads. I rang to see if there was any scope for negotiation but although the chap was very friendly, wouldn't be budged on the price. I did renew as I like the cover but thought they might...

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Received our renewal notice the other day and it had gone up loads. I rang to see if there was any scope for negotiation but although the chap was very friendly, wouldn't be budged on the price. I did renew as I like the cover but thought they might make a little more effort to retain my custom.

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4th July 2017

Good service

We have used Esure several times in the past for home and car insurance. They often come up as one of the cheapest on comparison websites and we have found their customer service to be very friendly and helpful. The documents are always clearly...

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We have used Esure several times in the past for home and car insurance. They often come up as one of the cheapest on comparison websites and we have found their customer service to be very friendly and helpful. The documents are always clearly worded and they keep us informed as to when our policy is due for renewal.

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27th January 2017

Just don't try to claim even with emergency cover

I went with them for home and contents due to the price, even have emergency home cover. It might be the same with all insurance companies but it seems I have to get the problem fully assessed before they will send an assessor. So have to pay for a...

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I went with them for home and contents due to the price, even have emergency home cover. It might be the same with all insurance companies but it seems I have to get the problem fully assessed before they will send an assessor. So have to pay for a plumber/builder to come in to assess the issue. Not happy.

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