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esure: Home insurance reviews

Name: Home insurance
Rating: 3.87 (86 reviews)

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3.87

Based on 86 reviews, last reviewed 23rd Aug 2026

300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

24%

16%

53%

Latest highest rating:

5

Competitive and comprehensive home cover I was with eSure for many years and benefited from no claims discount. I once had a sizeable issue and it was resolved well. It took a very long time ... Read more Reviewed on: 23rd August 2026

Latest lowest rating:

1

Very angry Esure home insurance customer After being a customer for a number of years, I had to make a claim on my buildings insurance as water had obviously been getting in underneath my con... Read more Reviewed on: 11th November 2025

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About this product

esure have two home insurance options to choose from (esure Flex Home Insurance and esure Home Insurance).

You can increase the cover for your esure home insurance policy by choosing optional extras which include family legal protection, home emergency cover, personal possessions and pest cover.

esure home insurance reviews help you find out what it’s really like to be a customer. If you’ve used esure before, you can also leave a review and share your experience.

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esure Home insurance reviews (86)

Competitive and comprehensive home cover

I was with eSure for many years and benefited from no claims discount. I once had a sizeable issue and it was resolved well. It took a very long time but overall the result was good. They also have very competitive and comprehensive quotes even after they seriously increased their insurance premium. Reviewed on: 23rd August 2026

Haven’t needed to claim but price was good and proce...

Haven’t needed to claim but price was good and process of application simple. Reviewed on: 20th August 2026

Easy to Renew and pricematched another quote.

Easy to Renew and pricematched another quote. Very good customer service. Reviewed on: 20th August 2026

The service is good and the cost is reasonable

The service is good and the cost is reasonable Reviewed on: 20th August 2026

A very professional and friendly organisation to dea...

A very professional and friendly organisation to deal with. Esure offer very reasonable insurance premiums, and we have been with them for a number of years now. Contact options are flexible, via phone or chat. Reviewed on: 16th August 2026

Excellent and reputable company.

Excellent and reputable company. Have been with esure for a few years now, and are always easy to deal with. The online app is very easy to use. A really good company, and would highly recommend others to use. Their premiums are also very reasonable. Reviewed on: 19th July 2026

Very angry Esure home insurance customer

After being a customer for a number of years, I had to make a claim on my buildings insurance as water had obviously been getting in underneath my conservatory floor resulting in the laminate floor lifting significantly in a number of places. I noticed a build up of moss and a mushroom after moving some furniture on the inside outer wall of the conservatory. On lifting the laminate boards to have a look I found the laminate underlay to be soaking along the majority of the outer wall, there is no evidence of water pipes near or around the base of the conservatory and the guttering is relatively new. The evening after making the claim I received an email saying that the claim had been rejected as my policy does not cove the damage detailed. I phoned an adavisor to ask why because after checking my policy it seemed that water damage due to weather was indeed covered. The advisor told me that there may be water pipes underneath my conservatory and as they did not know where the water was coming from that I would have to arrange for a plumber investigation to determine exactly where the water was coming from. Surely it is the responsibility of the insurance company to arrange for this invest to be carried out to find out exactly what I am claiming for as how the hell am I, as a customer supposed to know where the leak is coming from without demolishing my conservatory at a significant cost to me that as the icing on the cake may provide evidence of damage that may not be covered anyway. Absolutely terrible customer service after waiting nearly an hour for a human to answer to be told BY AN INSURANCE company THAT I AM supposed to carry out the leak invest. Not happy, I will definitly not be renewing my home insurance with this joke of a company. Reviewed on: 11th November 2025

Competitive price with a comprehensive home cover

Competitive price with a comprehensive home cover and paid a claim after a damage. It took a few years but we're happy and stayed customers afterwards. Reviewed on: 23rd September 2025

Easy to deal with , unlike many others

Easy to deal with competitive pricing unlike others that inflate prices on renewal Reviewed on: 5th September 2025

Groeat value andvveasy to use system.

Great value from an easy to use accessible system. Best quote that I found! Layout and explanations were very clear and easy to follow and my documents were available immediately.Definitely going back for other services. Reviewed on: 5th September 2025

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