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Esure: Home Insurance reviews

Name: Home Insurance
Rating: 2.26 (74 reviews)

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2.08

Based on 74 reviews, last reviewed 15th Mar 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

18%

15%

60%

Latest highest rating:

4

Pest Control Pest Control sorted out a pest controller unfortunately picking random ones off google not good could do better Reviewed on: 15th October 2024

Latest lowest rating:

1

Bare minimum effort and sometimes even less Created an account just to warn others of this company. Bought our year of home insurance outright for a reasonable price. As most people do, never th... Read more Reviewed on: 15th March 2025

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About this product

Your home is likely your most valuable asset, so protecting the building and the contents within it is vital. We collect Esure home insurance reviews to help you make an informed decision when choosing your next provider.

Esure offers buildings cover, contents cover and a combined policy. You can tailor your policy to your needs and make it more comprehensive with optional extras. These include family legal protection, home emergency cover, personal possessions cover and pest cover.

Before taking out your new home insurance policy, check out our Esure home insurance reviews. Learn about the lifecycle of an Esure policy, from the sign-up process to the renewal day. Find out how policyholders rate their experience and read about the positives and the negatives that genuine customers have experienced. Our reviews can help you decide whether Esure is the right choice for you.

Have you had a home insurance policy with Esure? Write an honest review on Smart Money People today. Did you opt for buildings cover, contents cover, or the combined policy? Were you satisfied with the price of your premium for the level of cover that you received? Did you have any experience with the customer service team? Did you need to make a claim, and if so, how did Esure handle it? Would you renew your policy and recommend the provider to family and friends? Leave an Esure home insurance review today. Together, we can help people like you make better financial decisions.

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Esure Home Insurance reviews (74)

Bare minimum effort and sometimes even less

Created an account just to warn others of this company. Bought our year of home insurance outright for a reasonable price. As most people do, never thought I would have had to claim so didn't do my research. Unfortunately the high winds and snow caused damage to our roof and we had a company out straight away to review and repair the damage. It was leaking through into our bedroom and growing by the day. Paid outright then to get it done and then filed our claims with loads of supporting evidence we had asked the contractors to take. A reviewer came round 2 weeks later and poked around for 15 minutes at the completed work and gave the gem "I can't see any damage", then proceeded to tell us we overpaid and left. Waiting for a response and about 6 weeks later our claim is just removed from the website without any communication. We're now in the 8 week complaint review period after we contacted them about them neglecting their legal obligation to inform us on changes and show us evidence of any decision they have made. They have a nice website and the app works pretty well. After that they have come across to me as a company doing the bare minimum and hoping you don't know how to fight back or haven't got the time. This is not to mention that their renew quote was X4 the first years which was a joke is itself. Please avoid Esure for home insurance. I did have them for my motorbike insurance for a couple years and they were great but I never made a claim so guess didn't get to see this side.. Reviewed on: 15th March 2025

Emergency visits - 7 days and don’t answer the phone

Made a claim for boiler breakdown and offered me an appointment 7 days later - not sure how they view this as emergency cover if it takes so long. Takes ages for them to answer phone and then they hang up after 20 mins. Website is poor and doesn’t work either. Reviewed on: 30th December 2024

Pest Control

Pest Control sorted out a pest controller unfortunately picking random ones off google not good could do better Reviewed on: 15th October 2024

Good price, clear information about extent of cover.

Good price, clear information about extent of cover. Reviewed on: 4th September 2024

Good cover at a realistic price

Good cover at a realistic price. Easy to arrange on line and documents posted out when requested. Reviewed on: 25th August 2024

Good value for money.

Good value for money. Paid out when my neighbours' home caused damage to mine. Reviewed on: 24th August 2024

Economic

Economic quote from a reputable source Reviewed on: 23rd August 2024

Having been a customer for a number of years, I had...

Having been a customer for a number of years, I had to make a claim on my home insurance after a water escape. Esure contracted the surveying work to Davies, who are unprofessional and not competent. It took almost 6 months for them to accept that a kitchen floor and underfloor heating cannot be replaced, without firstly removing the kitchen cabinets and appliances that sit on top of the floor. Reviewed on: 2nd May 2024

9 months on still no update. They don’t give a damn.

9 months into a claim. Damaged drains caused sewage to back up and contaminate the crawl space beneath the ground floor of our house. Horrific smell throughout the house. We have flies and last week saw rats. Needs to be dug out and decontaminated but despite numerous phone calls and emails we have still not had one single update from esure or their loss adjusters. It’s been absolutely disgusting. Nobody willing to discuss it. The loss adjusters wanted to fix the drain and wait for the smell to subside. Utterly ridiculous. My wife has been in tears over this. I will never ever insure anything with this lot ever again in my lifetime. Reviewed on: 3rd April 2024

ITEMS AWAY FROM HOME NOT COVERED

Found out they have no "items away from the home up to say £2000" like others do. We lost a watch worth £600 but would not accept our claim because it was not specified on the policy. Was told that ANYTHING we take out of the home had to be specified on the policy. What a load of rot. Never had this before but shows you get what you pay for which in this instance is bugger all. Suggest you avoid and pay a little more Reviewed on: 4th March 2024

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