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esure: Home insurance reviews

Name: Home insurance
Rating: 2.41 (80 reviews)

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2.54

Based on 80 reviews, last reviewed 11th Nov 2025

400% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

23%

14%

56%

Latest highest rating:

5

Competitive price with a comprehensive home cover Competitive price with a comprehensive home cover and paid a claim after a damage. It took a few years but we're happy and stayed customers afterwards... Read more Reviewed on: 23rd September 2025

Latest lowest rating:

1

Very angry Esure home insurance customer After being a customer for a number of years, I had to make a claim on my buildings insurance as water had obviously been getting in underneath my con... Read more Reviewed on: 11th November 2025

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About this product

esure have two home insurance options to choose from (esure Flex Home Insurance and esure Home Insurance).

You can increase the cover for your esure home insurance policy by choosing optional extras which include family legal protection, home emergency cover, personal possessions and pest cover.

esure home insurance reviews help you find out what it’s really like to be a customer. If you’ve used esure before, you can also leave a review and share your experience.

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esure Home insurance reviews (80)

Good cover at a realistic price

Good cover at a realistic price. Easy to arrange on line and documents posted out when requested. Reviewed on: 25th August 2024

Good value for money.

Good value for money. Paid out when my neighbours' home caused damage to mine. Reviewed on: 24th August 2024

Economic

Economic quote from a reputable source Reviewed on: 23rd August 2024

Having been a customer for a number of years, I had...

Having been a customer for a number of years, I had to make a claim on my home insurance after a water escape. Esure contracted the surveying work to Davies, who are unprofessional and not competent. It took almost 6 months for them to accept that a kitchen floor and underfloor heating cannot be replaced, without firstly removing the kitchen cabinets and appliances that sit on top of the floor. Reviewed on: 2nd May 2024

9 months on still no update. They don’t give a damn.

9 months into a claim. Damaged drains caused sewage to back up and contaminate the crawl space beneath the ground floor of our house. Horrific smell throughout the house. We have flies and last week saw rats. Needs to be dug out and decontaminated but despite numerous phone calls and emails we have still not had one single update from esure or their loss adjusters. It’s been absolutely disgusting. Nobody willing to discuss it. The loss adjusters wanted to fix the drain and wait for the smell to subside. Utterly ridiculous. My wife has been in tears over this. I will never ever insure anything with this lot ever again in my lifetime. Reviewed on: 3rd April 2024

ITEMS AWAY FROM HOME NOT COVERED

Found out they have no "items away from the home up to say £2000" like others do. We lost a watch worth £600 but would not accept our claim because it was not specified on the policy. Was told that ANYTHING we take out of the home had to be specified on the policy. What a load of rot. Never had this before but shows you get what you pay for which in this instance is bugger all. Suggest you avoid and pay a little more Reviewed on: 4th March 2024

Awful customer service.

Awful customer service. Chat is useless and phone line is never answered. If anyone reads this from ensure cancel my policy I never wanted auto renew. DO NOT USE THIS COMPANY! Reviewed on: 9th February 2024

Impossible to cancel a house insurance policy.

Impossible to cancel a house insurance policy. Chatbots and customer service don't work. Reviewed on: 6th February 2024

Terrible Customer Service!!!

Policy up for renewal. I've had no communication, I cannot access documents online, was told the online webchat is unavailable and when I was forced to call, waited for 30 minutes on hold until I was hung up on! Terrible service, stay well clear! Reviewed on: 10th January 2024

What a bunch of chancers

Used this mob reluctantly last year for Home insurance but at point of renewal they increased the policy nearly 4 fold from £160 up to £585. When I checked out similar policies on-line they we much closer to the £160 than to the £585 so simply didn't renew. The people who run this business are clearly a bunch of clowns, and fail to understand even the basics about customer retention. I rang their office ready to explain to them that I wouldn't have renewed with them even at the same price because of their terrible reviews, one site alone had 61% 1 star and a big habit of trying not to pay out, but the operator couldn't care less that I wasn't interested in renewing and didn't want to engage to learn why. If this company are not in trouble already, it will be soon. Reviewed on: 19th October 2023

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