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esure: Home insurance reviews

Name: Home insurance
Rating: 3.87 (86 reviews)

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3.87

Based on 86 reviews, last reviewed 23rd Aug 2026

300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

24%

16%

53%

Latest highest rating:

5

Competitive and comprehensive home cover I was with eSure for many years and benefited from no claims discount. I once had a sizeable issue and it was resolved well. It took a very long time ... Read more Reviewed on: 23rd August 2026

Latest lowest rating:

1

Very angry Esure home insurance customer After being a customer for a number of years, I had to make a claim on my buildings insurance as water had obviously been getting in underneath my con... Read more Reviewed on: 11th November 2025

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About this product

esure have two home insurance options to choose from (esure Flex Home Insurance and esure Home Insurance).

You can increase the cover for your esure home insurance policy by choosing optional extras which include family legal protection, home emergency cover, personal possessions and pest cover.

esure home insurance reviews help you find out what it’s really like to be a customer. If you’ve used esure before, you can also leave a review and share your experience.

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esure Home insurance reviews (86)

Shocking

Shocking! I have paid insurance for 25 years and never claimed, then unfortunately I had to make a claim to find that my cover wasn't what I thought and I lost £12,000. They would rather pay someone to investigate their customers (over an hour being quizzed) to try and find the loop hole to save them paying out!! Reviewed on: 11th October 2022

Scandalous rip off merchants !!!

Used this company for 7 years who were very happy to keep taking my money and put the prices up each year. Right until you want to make a claim for an accident in the home where they say “your policy does not cover accidental damage”. After reading my Policy Booklet and renewal schedule, nowhere does it state that it does not cover accidental damage. I am however covered if a plane flies into my house !!!!! Worst customer service experience ever !!!!! Avoid this company at all costs !!! Reviewed on: 5th October 2022

Will not honour policy

Phoned in regards to a leaking sink which was not a problem 3 years ago. Was told today its not a problem because you know the cause. Was told its not a leak because if there is no water in the sink it won't leak. Promptly cancelled my policy I suggest you do the same as a once good coverage is a rip off scam Reviewed on: 16th May 2022

Not again

Got home insurance with home emergency cover from esure. Midway through the policy, got a letter saying they'll be charging £25 excess for every home emergency claim. 2 days ago, my shower drain was blocked and phoned home emergency. Straight away they wanted the£25 excess. I paid and an engineer came the following day. He cannot fix the problem blaming everyone why he cannot fix including poor installation. In short this incompetent engineer is useless. Called another plumber and he managed to fixed it in 15 minutes. Phoned esure asking for refund of my excess money and they said no, you can't have it. I'm not renewing my policy anymore. Not recommended. Avoid at all cost. Instead of solving a problem they'll give you more problem and you lose money too. No no no to esure insurance. Reviewed on: 30th March 2022

Greedy & desperate to bill unauthorized quote

This company is desperate and hungry. Stay away and keep your eyes open. They will bill you for unauthorized quote. I was shopping to lower my home insurance and contact Ensure and other Insurance companies for a quote. I decided to stay with my current insurance company after comparing the quotes. Not long I started receiving bills from Esure that I owe outstanding amount and my insurance has been cancelled. My time calling them, emailing them to stop harassing me is stressing. So beware Reviewed on: 10th March 2022

Pure greed

My home insurance renewal came through today, I’ve been with esure for 5+ years, never claimed, never contacted them, my insurance has leaped from £241 to £396, as said no claims. Rang them to find out why, after having to listen to a recorded load of rubbish (and now it’s the ‘met office’ weather alerts not Covid being used to justify useless service and long waits on calls) I got through. Asked why my premium has increased by over a third I got a scripted and obviously read load of excuses, some included total rubbish how some people had claimed more now they’re home more which supposedly justified my increase for making no claims. I got the distinct impression that they’re not interested, it’s pure opportunistic greed, nothing more nothing less. Insurance companies are a profit based organisation, however a raise of over a third is wholly unjustified. Reviewed on: 24th February 2022

sneaky auto renewals

automatically renew then don't answer emails to cancel, can update / change upgrade policy online but if you dare need to cancel you have to call and be placed on hold for an oblivion Reviewed on: 16th February 2022

Useless

Water leak. Kitchen ceiling shot. Can’t fix it as they can’t access leak!!! What’s the bloody point???? Most water pipes are in the floor boards! Reviewed on: 4th February 2022

Appalling company

A company who like to threaten their customers with debt collection agencies despite being concurrently unable to adequately communicate bills, costs and cancellation policies to their customers. Wholly and completely dreadful. Reviewed on: 20th December 2021

The worst insurance company, stay clear

I had a leak on September 18th 20201 and I’m still waiting for a outcome it’s been over 3months I’m still waiting now. They told me to get 3 quotes which I have done The cheapest quote I’ve received is £12,400 they have since asked for additional quotes Which i have provided them With and that’s still the cheapest quote. ESURE offered me £4000 for the first quote and since then have offered me £6000 It’s still a long way off it’s very stressful and my house is a complete mess I’ve been off work for 3 months as I’m back and forwards from the hospital All of this is just unacceptable. Reviewed on: 26th November 2021

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