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esure: Home insurance reviews

Name: Home insurance
Rating: 2.43 (79 reviews)

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2.63

Based on 79 reviews, last reviewed 23rd Sep 2025

300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

23%

14%

56%

Latest highest rating:

5

Competitive price with a comprehensive home cover Competitive price with a comprehensive home cover and paid a claim after a damage. It took a few years but we're happy and stayed customers afterwards... Read more Reviewed on: 23rd September 2025

Latest lowest rating:

1

Bare minimum effort and sometimes even less Created an account just to warn others of this company. Bought our year of home insurance outright for a reasonable price. As most people do, never th... Read more Reviewed on: 15th March 2025

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About this product

esure have two home insurance options to choose from (esure Flex Home Insurance and esure Home Insurance).

You can increase the cover for your esure home insurance policy by choosing optional extras which include family legal protection, home emergency cover, personal possessions and pest cover.

esure home insurance reviews help you find out what it’s really like to be a customer. If you’ve used esure before, you can also leave a review and share your experience.

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esure Home insurance reviews (79)

Useless

Water leak. Kitchen ceiling shot. Can’t fix it as they can’t access leak!!! What’s the bloody point???? Most water pipes are in the floor boards! Reviewed on: 4th February 2022

Appalling company

A company who like to threaten their customers with debt collection agencies despite being concurrently unable to adequately communicate bills, costs and cancellation policies to their customers. Wholly and completely dreadful. Reviewed on: 20th December 2021

The worst insurance company, stay clear

I had a leak on September 18th 20201 and I’m still waiting for a outcome it’s been over 3months I’m still waiting now. They told me to get 3 quotes which I have done The cheapest quote I’ve received is £12,400 they have since asked for additional quotes Which i have provided them With and that’s still the cheapest quote. ESURE offered me £4000 for the first quote and since then have offered me £6000 It’s still a long way off it’s very stressful and my house is a complete mess I’ve been off work for 3 months as I’m back and forwards from the hospital All of this is just unacceptable. Reviewed on: 26th November 2021

Stay well clear

This company has no code of practice. The paper it is written on is better used for wiping your arse .home I Durance ,contents cover.stay well away Reviewed on: 24th August 2021

Horrible service

I have home insurance and home emergency cover with Esure and their response is very disappointing. After raising an emergency case for plumbing through the home emergency cover channels in the morning, they quickly took payment of the excess (something which I haven't had to pay for any previous home emergency cover) but then lost interest. Having been told to wait for a call from a plumber, it never came so three hours later we called Esure back and was told they would put it through again and to wait for a call. Two further hours later with no response I called the plumbing company that Esure supposedly assigned to our case and they told me they had no record of it. So yet another call to Esure and they inform us that they never sent the case through and that they won't be able to get anyone out today anymore. So after a full day and many repeated calls to Esure, we still don't have any idea if they are sending anyone out and will have to continue struggling with the situation tomorrow. Horrendous service in response to an emergency, the only thing they have managed to do was take payment of the excess and waste a lot of time. Reviewed on: 10th July 2021

Not a good insurer very bad!

It doesn't follow the contents of there home insurance policies. This company should be investigated as they are not following there policies. Reviewed on: 12th May 2021

Esure

Ensure home insurance police its not worth the paper it's written on Reviewed on: 2nd March 2020

Poor terms and conditions Rejection and unfairly treated.

When you take out insurances gives you peace of mind right! well this company is not honorable one, the terms and conditions said underground services covered nice big green tick, accidental damage terms suddenly changes dependant on your claim. We had a blockage and as a reasonable home owner got a company in to clear the block, he advised a CCTV survey that revealed a scaled pipe made of cast and would need cleaning well they broke it accidently but you guessed it wont pay out due to wear and tear, what constitutes wear and tear and accidental damage as the definition of accident is a cause! they made up their mind on first contact feel very let down. I had two car insurances and home insurance that all had gone up on renewals every year, but beware this company also owns other companies under the same umbrella. A blocket toilet ended up costing us £2000 :( Reviewed on: 25th October 2019

Problematic

They mucked up my payments after I called to change my name. When I called to complain I was told that because they were due to close in 5 minutes there was no team leader or manager available and they didn’t have a complaints process! I emailed my complaint (turns out they did have a process) and everything was sorted and I was compensated. Unlikely to use them when I renew. Reviewed on: 5th September 2019

Good cover

Great cover, good prices and good customer service Reviewed on: 16th July 2019

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