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Esure: Home Insurance reviews

Name: Home Insurance
Rating: 2.26 (74 reviews)

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2.08

Based on 74 reviews, last reviewed 15th Mar 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

18%

15%

60%

Latest highest rating:

4

Pest Control Pest Control sorted out a pest controller unfortunately picking random ones off google not good could do better Reviewed on: 15th October 2024

Latest lowest rating:

1

Bare minimum effort and sometimes even less Created an account just to warn others of this company. Bought our year of home insurance outright for a reasonable price. As most people do, never th... Read more Reviewed on: 15th March 2025

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About this product

Your home is likely your most valuable asset, so protecting the building and the contents within it is vital. We collect Esure home insurance reviews to help you make an informed decision when choosing your next provider.

Esure offers buildings cover, contents cover and a combined policy. You can tailor your policy to your needs and make it more comprehensive with optional extras. These include family legal protection, home emergency cover, personal possessions cover and pest cover.

Before taking out your new home insurance policy, check out our Esure home insurance reviews. Learn about the lifecycle of an Esure policy, from the sign-up process to the renewal day. Find out how policyholders rate their experience and read about the positives and the negatives that genuine customers have experienced. Our reviews can help you decide whether Esure is the right choice for you.

Have you had a home insurance policy with Esure? Write an honest review on Smart Money People today. Did you opt for buildings cover, contents cover, or the combined policy? Were you satisfied with the price of your premium for the level of cover that you received? Did you have any experience with the customer service team? Did you need to make a claim, and if so, how did Esure handle it? Would you renew your policy and recommend the provider to family and friends? Leave an Esure home insurance review today. Together, we can help people like you make better financial decisions.

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Esure Home Insurance reviews (74)

Great service at an emotional time

I was devastated earlier this year to have lost my diamond solitaire engagement ring. I wore this ring every day for 20 years and was beside myself that I lost it. It was insured this year with Esure and I cannot fault how compassionately they dealt with my claim. They were helpful and patient every step of the way from notifying them of the loss, to the time they gave me to try and search high and low for the ring. When ultimately I had looked everywhere I could and had to acknowledge it had gone the staff at Esure made the process of claiming for and replacing the ring as painless as it could be. I would wholeheartedly recommend them. Reviewed on: 15th July 2017

Friendly but...

Received our renewal notice the other day and it had gone up loads. I rang to see if there was any scope for negotiation but although the chap was very friendly, wouldn't be budged on the price. I did renew as I like the cover but thought they might make a little more effort to retain my custom. Reviewed on: 15th July 2017

good company

great benefits with good customer service Reviewed on: 6th July 2017

Good service

We have used Esure several times in the past for home and car insurance. They often come up as one of the cheapest on comparison websites and we have found their customer service to be very friendly and helpful. The documents are always clearly worded and they keep us informed as to when our policy is due for renewal. Reviewed on: 4th July 2017

Just don't try to claim even with emergency cover

I went with them for home and contents due to the price, even have emergency home cover. It might be the same with all insurance companies but it seems I have to get the problem fully assessed before they will send an assessor. So have to pay for a plumber/builder to come in to assess the issue. Not happy. Reviewed on: 27th January 2017

Good product

We have recently renewed our home insurance with Esure and the process was simple. We used a comparison website and Esure was the best deal. The sign up process was easy and we received our documentation promptly by email, followed by the paper documents through the post. The rate was good and the cover is adequate. Reviewed on: 24th December 2016

Terrible claims service....

We sadly had a flood claim in April this year and Esure sent around one of their own Surveyors to review the damage. He offered £2,800 in settlement which we were not happy about.....six months later the claim has still not been settled but their offer is now £10,500! This is a shocking company whose claims service is woeful! I am going on TV at the end of the month to talk about our experience...I am looking forward to getting a chance to talk about this! Also, I found Esure by using the comparison website - go compare - funny how both companies are owned by the same parent company!!!! Not sure this is treating customers fairly!!! I have worked in the insurance industry for 29 years.....never felt that I would ever complain about the service of a claims department but this is the first household claim I have ever made....please choose your insurer carefully! You have been warned! Reviewed on: 31st October 2016

easy to deal with

was offered a renewal but found it cheaper Reviewed on: 9th October 2016

Home Insurance

Easy to set up a new policy. Straight forward, easy to understand cover. No fuss claims. Competitive rates. Easy to renew. Reviewed on: 10th September 2016

unhelpful and a policy not fit for purpose

For many years I had building & contents insurance for my home.with Esure. I moved house and rented out my home. Ensure did not offer Landlord's Insurance therefore I had to cancel. I rang the number given in the policy and all their literature; no one was available to pick up despite me varying the day and the time I rang. I was put on hold on an average of 35 minutes and when either the blood from my arm drained or the battery on my phone drained, I gave up. It wasn't a free phone number. There was also no address to put my request into writing. I rang the renewal line and got through almost immediately! I explained my situation to a gentleman who said he will put a note on my file, took my number and promised to get someone to call me back so that I could cancel. I received no call back. I was left with no alternative but to cancel my direct debit as I had already notified Esure. 9 months later I received a phone call from a debt collecting company who stated I owed 3 months of premiums. I explained my case and the reprep from the debt company agreed that I shouldn't have to pay the so called 'debt'. She said she would write to Esure explaining my case. A month later the debt company contacted me again and said Esure did not accept my explanation therefore I had to pay the outstanding balance. I did as I did not want it to affect my credit rating. I am now insured with Hastings. This time I checked the small print and also clarified it with someone from Hastings call centre. I explained my history with Esure. He pointed out it was actually illegal what Esure had done in making me pay for a policy that was not fit for purpose and urged me to contact FCA . Unfortunately I don't have the time to do this. I just would like to warn others. Reviewed on: 19th August 2016

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