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esure: Home insurance reviews

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2.54
Based on 80 reviews, last reviewed 11th Nov 2025
400% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
23%
See only 4 star reviews
14%
See only 3 star reviews
4%
See only 2 star reviews
3%
See only 1 star reviews
56%

Latest highest rating:

5

Competitive price with a comprehensive home cover Competitive price with a comprehensive home cover and paid a claim after a damage. It took a few years but we're happy and stayed customers afterwards... Read more Reviewed on: 23rd September 2025
Mira's avatar
Mira

Latest lowest rating:

1

Very angry Esure home insurance customer After being a customer for a number of years, I had to make a claim on my buildings insurance as water had obviously been getting in underneath my con... Read more Reviewed on: 11th November 2025
James C's avatar
James C
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About this product

esure have two home insurance options to choose from (esure Flex Home Insurance and esure Home Insurance).

You can increase the cover for your esure home insurance policy by choosing optional extras which include family legal protection, home emergency cover, personal possessions and pest cover.

esure home insurance reviews help you find out what it’s really like to be a customer. If you’ve used esure before, you can also leave a review and share your experience.

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esure Home insurance reviews (80)

15 years without a single claim

1
After 15 years with esure without a single claim the roof on my house was damaged by a storm. They sent a surveyor round who said my roof was not covered by my policy. What a ripoff. Do not use these people. Reviewed on: 17th October 2023
Marvin Tomkins's avatar
Marvin Tomkins

Poor customer service

1
Been with esure for a year. Their customer service is very poor. I have called multiple times throughout my policy and every time is a long waitlist saying 'we are unusually busy today'. ITS NOT UNUSUAL IF ITS EVERYDAY, you're just short staffed. Initially I opened a claim with them however then decided to drop the claim against another driver. at least an hour wait on both times I have tried to call the claims team and cancel it. No response to my email in over a month. Poor. When my renewal came up they offered my a new quote which was DOUBLE my last years premiums and I have had no claims. Better off moving back to ADMIRAL or someone with decent customer care. The mobile website also frequently doesnt work if you want to make changes online to your policy. Just poor allround Reviewed on: 3rd October 2023
Joseph Grace's avatar
Joseph Grace

Easy to deal with

5
I telephoned to renegotiate the latest quote since it was higher than usual; they offered to keep last year's price! Very friendly people in the call centre that is based in Britain. Reviewed on: 28th August 2023
James's avatar
James

Straightforward and Upfront

5
Esure are upfront about coverage, minimal "small print" exclusions, claims process is straightforward and quick, service is excellent. Reviewed on: 23rd August 2023
tothepoint's avatar
tothepoint

Low initial settlement offer

2
My car was broken into and my laptop (an insured, specified item, out of the home) was taken. When I claimed on my insurance, the claim handler initially offered me the value of a Grade C second hand item based on a dodgy website which was out of stock, even though the policy required me to supply the new replacement cost each year I took out the insurance. I challenged this and suddenly I was given the value of the brand new equivalent from Currys (more than £750 difference to the previous valuation). It feels like they try to get away with a low offer and suddenly correct themselves if you know what you are entitled to. Reviewed on: 23rd August 2023
Jen Thomson's avatar
Jen Thomson

Keep clear

1
Don't take payment on time rude staff management don't care and does not comply with fca regulations Reviewed on: 12th August 2023
Jim Mowat's avatar
Jim Mowat

Stay away

1
Had leak under sink, damage to kitchen floor. Used every excuse they could think of not to pay out. Sent out home validation solutions to check problem, you should also read there reviews. Shocking. Currently going through ombudsman. Reviewed on: 13th May 2023
melvyn jappy's avatar
melvyn jappy

Avoid

1
Have home insurance with esure and pay extra for home emergency cover.Had problem with door lock and straight away Esure took £25 excess.Sent an incompetent locksmith who destroyed my lock and left door insecure.Esure closed my claim the next day despite my complaint.I’m now left with a bigger problem and cost than I started with and paid excess too!They are happy to take your premium but don’t want to help when you need them.Avoid them at all cost.Useless. Reviewed on: 4th January 2023
Rajesh Popat's avatar
Rajesh Popat

Fraudster and rogue company AVOID!

1
Have been insured for 30 years+ at various properties and when insured through esure home insurance. Encountered a leak through kitchen ceiling from the bathroom. Esure sent a surveyor from BVS who were total liars said to us on day happy to repair but downplayed the amount of damage once we obtained quotes used various excuses ie hiuse not occupied,failed sealant, plumber who has quoted is not reliable, damp shows pre existing(which turned out to be breach of dpc) they are total liars and failed to quote. Took 18 months with the ombudsman and proved that they didn't even remove the bath panel at the minimum to check area of leak yet made so many fabricated accusations all which were proven to be lies. Complaint upheld by ombudsman and work completed having to pay myself initially. Do yourself a favour and avoid this fraud organisation who are happy to take payment but will not pay under any circumstance. Reviewed on: 19th December 2022
Ash's avatar
Ash

Avoid

1
Had someone out to repair a leaked pipe in August due to a soaking wet worktop falling on a pipe. Came quite quickly to repair. Decided then to have a new kitchen fitted shortly after but builder couldn’t come until end of October/ Nov . He started one side of kitchen but then when he came to put units in the side where the leak had been he found the pipe still leaking . He repaired the leak but found that because the pipe had been leaking for the last 3 months the floorboards were all spongey and damaged. Got in touch with Esure they said in three days the complaints will be in touch which they were. They then told me I couId have to wait up to 8 weeks for them to look at pictures of damage and then they wouldn’t send anyone out but our builder would be able to do it after the Loss adjuster gives it the go ahead and they would reimburse the builder . I have now sent 4 emails and last Friday they sd the complaints would be in touch ?? It’s someone to come out and look it’s dangerous if anyone stood on it like my husband is 73 a vulnerable person who has had 5 heart attacks and has a heart defibrillator fitted. We have now got a rat coming up where the damage is and my wall needs replastering cos of the wet and had to get pest control out today. They just seem to pass everything over to the complaints and I am absolutely stressed up cos I want my builder to finish this asap but they don’t seem to care . We have now been living without a sink for 3 months due to the worktop collapsing so only why we can wash pots and fill the kettle is by doing it in the bathroom . Giving a few days and then going to report to Financial ombudsman because we shouldn’t be left to live like this and especially in my husbands bad healrh. Reviewed on: 28th November 2022
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Colleen Huegett

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