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esure: Home Insurance reviews

Name: Home Insurance
Rating: 2.29 (75 reviews)

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2.24

Based on 75 reviews, last reviewed 18th Apr 2025

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

19%

15%

59%

Latest highest rating:

5

Esure Home Emergency Had to call home emergency when toilet stopped flushing - Esure were very professional and quick and plumber was out and problem sorted within a few h... Read more Reviewed on: 18th April 2025

Latest lowest rating:

1

Bare minimum effort and sometimes even less Created an account just to warn others of this company. Bought our year of home insurance outright for a reasonable price. As most people do, never th... Read more Reviewed on: 15th March 2025

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About this product

Your home is likely your most valuable asset, so protecting the building and the contents within it is vital. We collect Esure home insurance reviews to help you make an informed decision when choosing your next provider.

Esure offers buildings cover, contents cover and a combined policy. You can tailor your policy to your needs and make it more comprehensive with optional extras. These include family legal protection, home emergency cover, personal possessions cover and pest cover.

Before taking out your new home insurance policy, check out our Esure home insurance reviews. Learn about the lifecycle of an Esure policy, from the sign-up process to the renewal day. Find out how policyholders rate their experience and read about the positives and the negatives that genuine customers have experienced. Our reviews can help you decide whether Esure is the right choice for you.

Have you had a home insurance policy with Esure? Write an honest review on Smart Money People today. Did you opt for buildings cover, contents cover, or the combined policy? Were you satisfied with the price of your premium for the level of cover that you received? Did you have any experience with the customer service team? Did you need to make a claim, and if so, how did Esure handle it? Would you renew your policy and recommend the provider to family and friends? Leave an Esure home insurance review today. Together, we can help people like you make better financial decisions.

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esure Home Insurance reviews (75)

unhelpful and a policy not fit for purpose

For many years I had building & contents insurance for my home.with Esure. I moved house and rented out my home. Ensure did not offer Landlord's Insurance therefore I had to cancel. I rang the number given in the policy and all their literature; no one was available to pick up despite me varying the day and the time I rang. I was put on hold on an average of 35 minutes and when either the blood from my arm drained or the battery on my phone drained, I gave up. It wasn't a free phone number. There was also no address to put my request into writing. I rang the renewal line and got through almost immediately! I explained my situation to a gentleman who said he will put a note on my file, took my number and promised to get someone to call me back so that I could cancel. I received no call back. I was left with no alternative but to cancel my direct debit as I had already notified Esure. 9 months later I received a phone call from a debt collecting company who stated I owed 3 months of premiums. I explained my case and the reprep from the debt company agreed that I shouldn't have to pay the so called 'debt'. She said she would write to Esure explaining my case. A month later the debt company contacted me again and said Esure did not accept my explanation therefore I had to pay the outstanding balance. I did as I did not want it to affect my credit rating. I am now insured with Hastings. This time I checked the small print and also clarified it with someone from Hastings call centre. I explained my history with Esure. He pointed out it was actually illegal what Esure had done in making me pay for a policy that was not fit for purpose and urged me to contact FCA . Unfortunately I don't have the time to do this. I just would like to warn others. Reviewed on: 19th August 2016

5 Star package with all the things in you would expect

Never used in an emergency but good reviews and easy to set up, British call centres. Unfortunately to obtain the best value for money it's advisable with most of these such companies to change every year due to no "Loyalty " discounts. Reviewed on: 24th December 2015

Good price, until it came to renew.

I used Esure for one year, didn't have to claim so can't comment on service, renewal was significantly higher and cheaper / better quotes were found elsewhere having been cheapest the year before. No issues with how the transaction went, but disappointed by the lack of competitiveness at renewal time. Reviewed on: 9th November 2015

Excellent all round - I'm sure

Have used Esure for a couple of years for my home insurance before switching and always found them to be excellent. The price was very competitive and their service was always friendly. A shame they couldn't beat another quote but I would definitely recommend them! Reviewed on: 6th November 2015

The site could be easier to navigate and be quicker to complete the initial data that is required for a quote to be produced, taking it for granted I am a new customer.

using ESURE website to obtain a quote for home insurance as a new customer. Very time consuming to answer questions to gain the initial quote information, and the inability to directly share the data with other insurance providers is something that would make ESURE really stand out crom it's market competitor. Reviewed on: 5th November 2015

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