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esure: Home insurance reviews

Name: Home insurance
Rating: 2.41 (80 reviews)

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2.54

Based on 80 reviews, last reviewed 11th Nov 2025

400% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

23%

14%

56%

Latest highest rating:

5

Competitive price with a comprehensive home cover Competitive price with a comprehensive home cover and paid a claim after a damage. It took a few years but we're happy and stayed customers afterwards... Read more Reviewed on: 23rd September 2025

Latest lowest rating:

1

Very angry Esure home insurance customer After being a customer for a number of years, I had to make a claim on my buildings insurance as water had obviously been getting in underneath my con... Read more Reviewed on: 11th November 2025

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About this product

esure have two home insurance options to choose from (esure Flex Home Insurance and esure Home Insurance).

You can increase the cover for your esure home insurance policy by choosing optional extras which include family legal protection, home emergency cover, personal possessions and pest cover.

esure home insurance reviews help you find out what it’s really like to be a customer. If you’ve used esure before, you can also leave a review and share your experience.

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esure Home insurance reviews (80)

Good cover

Great cover, good prices and good customer service Reviewed on: 16th July 2019

Stay well clear of esure

Please beware of this insurance company! You will be hugely disappointed by their claims process for the most ridiculous and minor technicality. I recently made a claim for accidentally losing my wedding ring whilst on holiday. My wedding ring was valued slightly over the policy’s single article limit (only £20) and I thought there was cover in place to at least that single article limit. As a result, Esure has rejected my claim and I am now at a loss as they will not pay out on anything as I was penalised for not itemising this ring. It’s a very expensive mistake as Esure showed no sensitivity or compassion at all for my unfortunate circumstance. It’s very upsetting and stressful losing something of great sentimental value and this was made worse by Esure’s rigid and unforgiving claims process. Hard lessons:- Don’t go for the cheapest insurance, always check your cover thoroughly and stay well clear of this insurance company! Reviewed on: 6th October 2018

So far so good

No complaints. Great service and very helpful on the phone Reviewed on: 22nd September 2018

A friend in an emergency

Had a water leak through the ceiling from a pipe, called emergency line at Esure. Plumber was round in 1-2 hrs, pipe patched up in no time at all with minimum damage. It could have been a lot worse, but Esure made the process easy. Reviewed on: 29th July 2018

I am changing from this company just havent got around to itbyet

I phoned them 2 weeks before Christmas tomsay my heating isn't working I spent hours trying to get through to them different times of the day.. thus was on the Friday was told no one can come till Monday which they did was told it had to have a part but ensure said I had to pay I then phoned ensure myself and was told the same thing Though it was £198 I never had it I am 80 years old and struggle on my pension as it is in explained this to ensure and was told its my problem, Well the company that came out were so kind but there policy was they couldn't accept post dated cheques but as i was without heating and wouldn't be able to get the money until my pension went into my account for weeks they kindly took a post dated cheque otherwise i would have been without any heat for 3 weeks and at 80 years old they wouldn't see me suffer and a really kind manager from the company Came to my house and gave me a heater as the part they wanted had to be ordered .I would recommend this company to anyone but as for ensure would advise any not go with them.I have been with ensure years and surely they could have covered the part thstbwas needed. Doreen Broom Reviewed on: 21st March 2018

Not recommended company at all

Friendly advice for any ensure customers , first of all never answer the phone or if they do then they answer after 10 minutes of waiting. Sometimes when trying to cancel or renew a policy they don't have a insurer & also need to watch out of the automatic renewal when the policy finishes. Without any contact the company Ensure automatic renewal which is bad because they did not email me or contact me in any way before the automatic renewal happened.... Thanks for rip off Reviewed on: 6th January 2018

MOST DISAPPOINTING SERVICE

Will be changing my insurance company. Reviewed on: 21st December 2017

Waste of time

Had a leak in the bathroom which caused our kitchen ceiling to collapse causing a huge 2 metre hole , when we tried to claim we were told we had to pay Î£350 excess and await their plumber who would DECIDE if they would repair the damage to the ceiling as it probably won't be covered !!!!! We have never had a claim in 11 years wont be using them again Reviewed on: 24th November 2017

TRUSTED AND HELPFUL

When my central heating broke down, I made a mistake and called out a plumber from yellow pages and cost me a bomb. The boiler failed again and I rang ENSURE insurance and they told me I should have called them as I had emergency cover. They arranged an engineer who came quite late at night and sorted the heating out. I had follow up calls from the Engineer's & insurance company to make sure my central heating was working. The engineer checked all my radiators. Thogh he was only a young guy he had a lot of experience. Reviewed on: 1st October 2017

No fuss

I have never had to claim but have called with queries. The phones were answered quickly, the customer service is polite, efficient and friendly. Reviewed on: 11th September 2017

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