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esure: Home insurance reviews

Name: Home insurance
Rating: 2.41 (80 reviews)

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2.54

Based on 80 reviews, last reviewed 11th Nov 2025

400% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

23%

14%

56%

Latest highest rating:

5

Competitive price with a comprehensive home cover Competitive price with a comprehensive home cover and paid a claim after a damage. It took a few years but we're happy and stayed customers afterwards... Read more Reviewed on: 23rd September 2025

Latest lowest rating:

1

Very angry Esure home insurance customer After being a customer for a number of years, I had to make a claim on my buildings insurance as water had obviously been getting in underneath my con... Read more Reviewed on: 11th November 2025

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About this product

esure have two home insurance options to choose from (esure Flex Home Insurance and esure Home Insurance).

You can increase the cover for your esure home insurance policy by choosing optional extras which include family legal protection, home emergency cover, personal possessions and pest cover.

esure home insurance reviews help you find out what it’s really like to be a customer. If you’ve used esure before, you can also leave a review and share your experience.

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esure Home insurance reviews (80)

Absolutely dreadful

Don't bother paying extra for pest cover. I have spent hours on the phone either on hold or trying to get the obviously seriously under-trained agents to listen and take the necessary action. They follow a set script and common sense never prevails. I will not be renewing next year. STEER WELL CLEAR Reviewed on: 25th November 2022

Esure? Be very careful

Fortunately not had to make a claim on my house insurance for decades but obviously when the worst happens you trust and expect insurance to be there. Esure weren't...without going into the details, their definition of 'accidental' and mine are very different. I personally would not touch Esure again and would advise being very cautious as to the terms of the cover you take out with them and check every fine detail so you don't get a "computer says no" type response repeated at you over and over as I did. Reviewed on: 25th November 2022

Unreasonable claim offer

I had a mains water leak which required a section of driveway to be excavated, potentially causing issues with the remaining substrate. Associated assessors have been reluctant to make reasonable offers to resolve the issue, stating that they only fix what is visible. Their main objective is to pay the least they can get away with irrespective of the repair need. Appalling service from all associated with esure. At best they are inept at worst they are deceitful. Reviewed on: 15th November 2022

Dont use Esure - not to be trusted

After part of our roof was blown off in the biggest storm to hit uk in many years they are still trying to pretend it wasnt storm damage. All I can say is they are not to be trusted in anyway - they are clearly out to take your money but never honour your claim. Reviewed on: 15th November 2022

Shocking

Shocking! I have paid insurance for 25 years and never claimed, then unfortunately I had to make a claim to find that my cover wasn't what I thought and I lost £12,000. They would rather pay someone to investigate their customers (over an hour being quizzed) to try and find the loop hole to save them paying out!! Reviewed on: 11th October 2022

Scandalous rip off merchants !!!

Used this company for 7 years who were very happy to keep taking my money and put the prices up each year. Right until you want to make a claim for an accident in the home where they say “your policy does not cover accidental damage”. After reading my Policy Booklet and renewal schedule, nowhere does it state that it does not cover accidental damage. I am however covered if a plane flies into my house !!!!! Worst customer service experience ever !!!!! Avoid this company at all costs !!! Reviewed on: 5th October 2022

Will not honour policy

Phoned in regards to a leaking sink which was not a problem 3 years ago. Was told today its not a problem because you know the cause. Was told its not a leak because if there is no water in the sink it won't leak. Promptly cancelled my policy I suggest you do the same as a once good coverage is a rip off scam Reviewed on: 16th May 2022

Not again

Got home insurance with home emergency cover from esure. Midway through the policy, got a letter saying they'll be charging £25 excess for every home emergency claim. 2 days ago, my shower drain was blocked and phoned home emergency. Straight away they wanted the£25 excess. I paid and an engineer came the following day. He cannot fix the problem blaming everyone why he cannot fix including poor installation. In short this incompetent engineer is useless. Called another plumber and he managed to fixed it in 15 minutes. Phoned esure asking for refund of my excess money and they said no, you can't have it. I'm not renewing my policy anymore. Not recommended. Avoid at all cost. Instead of solving a problem they'll give you more problem and you lose money too. No no no to esure insurance. Reviewed on: 30th March 2022

Greedy & desperate to bill unauthorized quote

This company is desperate and hungry. Stay away and keep your eyes open. They will bill you for unauthorized quote. I was shopping to lower my home insurance and contact Ensure and other Insurance companies for a quote. I decided to stay with my current insurance company after comparing the quotes. Not long I started receiving bills from Esure that I owe outstanding amount and my insurance has been cancelled. My time calling them, emailing them to stop harassing me is stressing. So beware Reviewed on: 10th March 2022

Pure greed

My home insurance renewal came through today, I’ve been with esure for 5+ years, never claimed, never contacted them, my insurance has leaped from £241 to £396, as said no claims. Rang them to find out why, after having to listen to a recorded load of rubbish (and now it’s the ‘met office’ weather alerts not Covid being used to justify useless service and long waits on calls) I got through. Asked why my premium has increased by over a third I got a scripted and obviously read load of excuses, some included total rubbish how some people had claimed more now they’re home more which supposedly justified my increase for making no claims. I got the distinct impression that they’re not interested, it’s pure opportunistic greed, nothing more nothing less. Insurance companies are a profit based organisation, however a raise of over a third is wholly unjustified. Reviewed on: 24th February 2022

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