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esure: Home insurance reviews

Name: Home insurance
Rating: 3.78 (82 reviews)

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3.78

Based on 82 reviews, last reviewed 16th Aug 2026

200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

24%

13%

56%

Latest highest rating:

5

A very professional and friendly organisation to dea... A very professional and friendly organisation to deal with. Esure offer very reasonable insurance premiums, and we have been with them for a number of... Read more Reviewed on: 16th August 2026

Latest lowest rating:

1

Very angry Esure home insurance customer After being a customer for a number of years, I had to make a claim on my buildings insurance as water had obviously been getting in underneath my con... Read more Reviewed on: 11th November 2025

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About this product

esure have two home insurance options to choose from (esure Flex Home Insurance and esure Home Insurance).

You can increase the cover for your esure home insurance policy by choosing optional extras which include family legal protection, home emergency cover, personal possessions and pest cover.

esure home insurance reviews help you find out what it’s really like to be a customer. If you’ve used esure before, you can also leave a review and share your experience.

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esure Home insurance reviews (82)

Fraudster and rogue company AVOID!

Have been insured for 30 years+ at various properties and when insured through esure home insurance. Encountered a leak through kitchen ceiling from the bathroom. Esure sent a surveyor from BVS who were total liars said to us on day happy to repair but downplayed the amount of damage once we obtained quotes used various excuses ie hiuse not occupied,failed sealant, plumber who has quoted is not reliable, damp shows pre existing(which turned out to be breach of dpc) they are total liars and failed to quote. Took 18 months with the ombudsman and proved that they didn't even remove the bath panel at the minimum to check area of leak yet made so many fabricated accusations all which were proven to be lies. Complaint upheld by ombudsman and work completed having to pay myself initially. Do yourself a favour and avoid this fraud organisation who are happy to take payment but will not pay under any circumstance. Reviewed on: 19th December 2022

Avoid

Had someone out to repair a leaked pipe in August due to a soaking wet worktop falling on a pipe. Came quite quickly to repair. Decided then to have a new kitchen fitted shortly after but builder couldn’t come until end of October/ Nov . He started one side of kitchen but then when he came to put units in the side where the leak had been he found the pipe still leaking . He repaired the leak but found that because the pipe had been leaking for the last 3 months the floorboards were all spongey and damaged. Got in touch with Esure they said in three days the complaints will be in touch which they were. They then told me I couId have to wait up to 8 weeks for them to look at pictures of damage and then they wouldn’t send anyone out but our builder would be able to do it after the Loss adjuster gives it the go ahead and they would reimburse the builder . I have now sent 4 emails and last Friday they sd the complaints would be in touch ?? It’s someone to come out and look it’s dangerous if anyone stood on it like my husband is 73 a vulnerable person who has had 5 heart attacks and has a heart defibrillator fitted. We have now got a rat coming up where the damage is and my wall needs replastering cos of the wet and had to get pest control out today. They just seem to pass everything over to the complaints and I am absolutely stressed up cos I want my builder to finish this asap but they don’t seem to care . We have now been living without a sink for 3 months due to the worktop collapsing so only why we can wash pots and fill the kettle is by doing it in the bathroom . Giving a few days and then going to report to Financial ombudsman because we shouldn’t be left to live like this and especially in my husbands bad healrh. Reviewed on: 28th November 2022

Absolutely dreadful

Don't bother paying extra for pest cover. I have spent hours on the phone either on hold or trying to get the obviously seriously under-trained agents to listen and take the necessary action. They follow a set script and common sense never prevails. I will not be renewing next year. STEER WELL CLEAR Reviewed on: 25th November 2022

Esure? Be very careful

Fortunately not had to make a claim on my house insurance for decades but obviously when the worst happens you trust and expect insurance to be there. Esure weren't...without going into the details, their definition of 'accidental' and mine are very different. I personally would not touch Esure again and would advise being very cautious as to the terms of the cover you take out with them and check every fine detail so you don't get a "computer says no" type response repeated at you over and over as I did. Reviewed on: 25th November 2022

Unreasonable claim offer

I had a mains water leak which required a section of driveway to be excavated, potentially causing issues with the remaining substrate. Associated assessors have been reluctant to make reasonable offers to resolve the issue, stating that they only fix what is visible. Their main objective is to pay the least they can get away with irrespective of the repair need. Appalling service from all associated with esure. At best they are inept at worst they are deceitful. Reviewed on: 15th November 2022

Dont use Esure - not to be trusted

After part of our roof was blown off in the biggest storm to hit uk in many years they are still trying to pretend it wasnt storm damage. All I can say is they are not to be trusted in anyway - they are clearly out to take your money but never honour your claim. Reviewed on: 15th November 2022

Shocking

Shocking! I have paid insurance for 25 years and never claimed, then unfortunately I had to make a claim to find that my cover wasn't what I thought and I lost £12,000. They would rather pay someone to investigate their customers (over an hour being quizzed) to try and find the loop hole to save them paying out!! Reviewed on: 11th October 2022

Scandalous rip off merchants !!!

Used this company for 7 years who were very happy to keep taking my money and put the prices up each year. Right until you want to make a claim for an accident in the home where they say “your policy does not cover accidental damage”. After reading my Policy Booklet and renewal schedule, nowhere does it state that it does not cover accidental damage. I am however covered if a plane flies into my house !!!!! Worst customer service experience ever !!!!! Avoid this company at all costs !!! Reviewed on: 5th October 2022

Will not honour policy

Phoned in regards to a leaking sink which was not a problem 3 years ago. Was told today its not a problem because you know the cause. Was told its not a leak because if there is no water in the sink it won't leak. Promptly cancelled my policy I suggest you do the same as a once good coverage is a rip off scam Reviewed on: 16th May 2022

Not again

Got home insurance with home emergency cover from esure. Midway through the policy, got a letter saying they'll be charging £25 excess for every home emergency claim. 2 days ago, my shower drain was blocked and phoned home emergency. Straight away they wanted the£25 excess. I paid and an engineer came the following day. He cannot fix the problem blaming everyone why he cannot fix including poor installation. In short this incompetent engineer is useless. Called another plumber and he managed to fixed it in 15 minutes. Phoned esure asking for refund of my excess money and they said no, you can't have it. I'm not renewing my policy anymore. Not recommended. Avoid at all cost. Instead of solving a problem they'll give you more problem and you lose money too. No no no to esure insurance. Reviewed on: 30th March 2022

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