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Total Landlord reviews

Total Landlord Insurance logo
Rated Excellent 4.75/5

Total Landlord reviews

Verified businesses always have up to date contact details and can respond to reviews.

Verified business
Last reviewed within 7 days

Review summary

People rate this company as Excellent based on 1,587 product reviews

Average score of 4.75/5
5 star
86%
4 star
10%
3 star
1%
2 star
1%
1 star
2%
Reviews for Total Landlord have trended negatively over the past 90 days

Latest positive rating

5/5

Good insurance provider

Very useful and clear information

Latest negative rating

1/5

No good company.

No good company. Claim and forget very unprofessional and poor service.Not recommended.

{"display":"Ali jaafri","full_name":"Ali jaafri","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Landlord Insurance
Ali jaafri 24th September 2025

About Total Landlord

Total Landlord (a trading style of HFIS plc) is a specialist insurance company who offer insurance and emergency products for tenants, landlords, and letting agents since 1996. Read our Total Landlord reviews to get a feel for what this company is like day to day, or share a review of your own experiences if you’ve used this company in the past!

Total Landlord at a glance

Reviews for Total Landlord

Showing 11 of 1587 company reviews Last reviewed within 7 days

No good company.

Landlord Insurance 24th September 2025

No good company. Claim and forget very unprofessional and poor service.Not recommended.

Rated Terrible 1/5
Read more product reviews

Good insurance provider

Landlord Insurance 22nd September 2025

Very useful and clear information

Rated Excellent 5/5
Read more product reviews
  • 5/5

    Really Competitive on price

    I have only started to really use them across the last year after using two other providers consistently, the price here and overall package is they key standout.

    {"display":"Sobaan A","full_name":"Sobaan A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Landlord Insurance
    Sobaan A 22nd September 2025
  • 5/5

    Exactly what you want.

    They give you exactly what you want reasonable price and brilliant helpful customer service.

    {"display":"Portfolio P","full_name":"Portfolio P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Landlord Insurance
    Portfolio P 19th September 2025
  • 5/5

    After calling regarding my quote for another year, I...

    After calling regarding my quote for another year, I found the Gentleman I spoke to incredibly helpful and explained a few issues for me. I... After calling regarding my quote for another year, I found the Gentleman I spoke to incredibly helpful and explained a few issues for me. I renewed my insurance with them for another year b Read more Read less

  • 5/5

    A problem sorted with a neighbouring property

    Having had a problem with the flat above mine, leaking water into my flat, Total Landlord allowed me to use a solicitor to help get... Having had a problem with the flat above mine, leaking water into my flat, Total Landlord allowed me to use a solicitor to help get the owner of flat above to pay up once fixed. The people on the other end of the phone were all very helpful and sympathetic to my problem Read more Read less

    {"display":"Anna G","full_name":"Anna G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Landlord Insurance
    Anna G 18th September 2025
  • 1/5

    Not transparent with details

    Not transparent with details, reluctant to share further information when requested. Keep increasing premium year after year.

    {"display":"AMARNATH R","full_name":"AMARNATH R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Landlord Insurance
    AMARNATH R 18th September 2025
  • 1/5

    DON’T MAKE A CLAIM

    Dreadful service! As long as no claim is EVER made TLI is at best, adequate. One can never get in contact to speak to anyone... Dreadful service! As long as no claim is EVER made TLI is at best, adequate. One can never get in contact to speak to anyone but remarkably, at renewal, phone calls and emails are made!!!!! Read more Read less

    {"display":"Gina","full_name":"Gina","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Landlord Insurance
    Gina 18th September 2025
  • 4/5

    Always helpful and very clear in all requests

    Always helpful and very clear in all requests

    {"display":"kanti s","full_name":"kanti s","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Landlord Insurance
    kanti s 18th September 2025
  • 5/5

    Good on all issues

    Good products. Helpful staff particularly when handling a claim. First class service.

  • 5/5

    Competitive quote.

    Competitive quote. I have not had to claim yet.

    {"display":"Ronald A","full_name":"Ronald A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Landlord Insurance
    Ronald A 18th September 2025

    Products from Total Landlord

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