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Total Landlord reviews

Total Landlord Insurance logo
Rated Excellent • 4.73/5

Total Landlord reviews

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Review summary

People rate this company as Excellent based on 1,612 product reviews

Average score of 4.73/5
5 star
86%
4 star
10%
3 star
1%
2 star
1%
1 star
2%
Reviews for Total Landlord have trended negatively over the past 90 days

Total Landlord Insurance is loved for its friendly and knowledgeable service that makes landlords feel well supported. Their policies are straightforward and competitively priced too. However some find the claims process slow and poorly communicated. Also premiums tend to rise yearly even without claims and phone access can be tricky when urgent help is needed.

Positive themes

  • Total Landlord Insurance offers friendly, knowledgeable service that makes you feel well looked after.
  • Total Landlord Insurance keeps things simple and clear with easy setup and straightforward policies.
  • Total Landlord Insurance provides competitive pricing and great value for money on landlord cover.

Negative themes

  • Claims with Total Landlord Insurance can be slow and frustrating with poor communication.
  • Premiums with Total Landlord Insurance tend to rise year after year even without claims.
  • It can be difficult to get through to Total Landlord Insurance by phone when you need help.
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About Total Landlord

Total Landlord (a trading style of HFIS plc) is a specialist insurance company who offer insurance and emergency products for tenants, landlords, and letting agents since 1996. Read our Total Landlord reviews to get a feel for what this company is like day to day, or share a review of your own experiences if you’ve used this company in the past!

Total Landlord at a glance

Reviews for Total Landlord

Showing 11 of 1612 company reviews

Not good with any claim not professionally handled v...

Landlord Insurance • 19th October 2025

Not good with any claim not professionally handled very poor in communication and not a good companies deal with

{"display":"Ali jaafri","full_name":"Ali jaafri","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Terrible • 1/5
Read more product reviews

Best insurance cover for landlords

Landlord Insurance • 18th October 2025

I have been using TLI for almost 10 years and would not change to anyone else. I am really happy with their insurance products, their prices and their customer services.

{"display":"MWallis","full_name":"MWallis","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Excellent

    Excellent customer service, Very service

    {"display":"Preash Patel","full_name":"Preash Patel","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1314657.png"}}'s avatar
  • 5/5

    Straight forward - does what it says on the can

    Straight forward - highly recommended

    {"display":"Philip Solan","full_name":"Philip Solan","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Excellent Service and Peace of Mind

    I have used Total Landlord for many years now. Their setup for our insurance portfolio was straightforward ensuring I was aware of what is covered.... I have used Total Landlord for many years now. Their setup for our insurance portfolio was straightforward ensuring I was aware of what is covered. Renewal information is always well in advance. Customer service is friendly and professional and they quickly respond to emails or telephone queries. Making additions, informing of vacant properties or reducing the properties on the policy is stress free. Read more Read less

    {"display":"RAllen","full_name":"RAllen","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Landlord Insurance
    RAllen 13th October 2025
  • 4/5

    Never had a claim.

    Never had a claim. Service when paying premium good. Good advance notice of when premium expires.

    {"display":"Cathy Pires","full_name":"Cathy Pires","avatar":{"url":"\/assets\/uploads\/avatars\/users\/273935.png"}}'s avatar
  • 5/5

    Professional

    Professional, helpful, good communication

    {"display":"Martin H","full_name":"Martin H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Landlord Insurance
    Martin H 13th October 2025
  • 4/5

    always great advice and sensible quotes-very good ar...

    always great advice and sensible quotes-very good articles and advice

    {"display":"robert.mapley52@gmail.com","full_name":"robert.mapley52@gmail.com","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Great Insurance for peace of mind

    I have been using Total Landlord Insurance for several years and find that they have the perfect cover for my properties, and this makes me feel confident.

    {"display":"Fanar","full_name":"Fanar","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Landlord Insurance
    Fanar 13th October 2025
  • 5/5

    Total Landlord gives excellent customer service and...

    Total Landlord gives excellent customer service and sends me a lot of very useful information.

    {"display":"Kate C","full_name":"Kate C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Landlord Insurance
    Kate C 13th October 2025
  • 5/5

    Total Landlord, total satisfaction.

    great price every year, great experience, very helpful and informative.

    {"display":"Julie Crossland","full_name":"Julie Crossland","avatar":{"url":"\/assets\/uploads\/avatars\/users\/563939.png"}}'s avatar

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