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Total Landlord reviews

Total Landlord Insurance logo
Rated Excellent • 4.80/5

Total Landlord reviews

Verified business
Last reviewed within 14 days

Review summary

People rate this company as Excellent based on 1,464 product reviews

Average score of 4.80/5
5 star
88%
4 star
9%
3 star
1%
2 star
1%
1 star
1%
Reviews for Total Landlord have trended positively over the past 90 days

Latest positive rating

5/5

I have today phoned Total Landlord four times to ren...

I have today phoned Total Landlord four times to renew my premium and each time received automated message to leave a message, done so and... I have today phoned Total Landlord four times to renew my premium and each time received automated message to leave a message, done so and received nothing. Appalling customer service. No way to renew online! Awful! Read more Read less

{"display":"Sylvia Brunsdon","full_name":"Sylvia Brunsdon","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

Latest negative rating

1/5

Don’t pick up the telephone goes to answer phone the...

Don’t pick up the telephone goes to answer phone then a lengthy delay before the call is responded to. I have had 30 years of... Don’t pick up the telephone goes to answer phone then a lengthy delay before the call is responded to. I have had 30 years of great experience however the last 18 months the personal caring aspect seems to of diminished. Read more Read less

{"display":"c.j.hall27@btopenworld.com","full_name":"c.j.hall27@btopenworld.com","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
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About Total Landlord

Total Landlord (a trading style of HFIS plc) is a specialist insurance company who offer insurance and emergency products for tenants, landlords, and letting agents since 1996. Read our Total Landlord reviews to get a feel for what this company is like day to day, or share a review of your own experiences if you’ve used this company in the past!

Total Landlord at a glance

Reviews for Total Landlord

Showing 11 of 1464 company reviews • Last reviewed within 14 days

I have today phoned Total Landlord four times to ren...

Landlord Insurance • 13th November 2024

I have today phoned Total Landlord four times to renew my premium and each time received automated message to leave a message, done so and... I have today phoned Total Landlord four times to renew my premium and each time received automated message to leave a message, done so and received nothing. Appalling customer service. No way to renew online! Awful! Read more Read less

{"display":"Sylvia Brunsdon","full_name":"Sylvia Brunsdon","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
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Excellent Service Total Landlord

Landlord Insurance • 17th October 2024

I have use Total Landlords for a few use for by building insurance for a rental purpose they have always been competitive and always provide... I have use Total Landlords for a few use for by building insurance for a rental purpose they have always been competitive and always provide an excellent service. I would personally like to thank a member of there team by the name Siobhan for her patience and understanding she was beyond excellent and took the time out to listen to me and provide me with insurance quote which reasonable and took into consideration my concerns. Once again thank you Siobhan Read more Read less

{"display":"STEVEN B","full_name":"STEVEN B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
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  • 5/5

    No trouble I am well looked after

    When I needed them they were there. They make me feel secure and ready to take up my cause if I need them to do... When I needed them they were there. They make me feel secure and ready to take up my cause if I need them to do so. I must say that in the last year I received pages of waffle to do with the conditions that I am supposed to read. This is really too much. Nevertheless I am confident that I am being looked after. Read more Read less

    {"display":"Pedro Domingo","full_name":"Pedro Domingo","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Great customer service

    The customer service is always excellent and the agents are friendly and knowledgeable

    {"display":"Tom ","full_name":"Tom ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Landlord Insurance
    Tom 14th October 2024
  • 5/5

    Efficient and helpful advisors.

    Efficient and helpful advisors. I have never had to make a claim and hope that I never will however I trust that this would be handles just as professionally

    {"display":"Grace sims","full_name":"Grace sims","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Good value for Money

    I have not had to claim but any queries I have had re sorting insurance have been easy to sort. Good value for money. Renewal... I have not had to claim but any queries I have had re sorting insurance have been easy to sort. Good value for money. Renewal straight forward with no unreaosnable increases. Read more Read less

    {"display":"E F","full_name":"E F","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Landlord Insurance
    E F 14th October 2024
  • 3/5

    I haven't made a claim to give anopinion

    I haven't made a claim to give anopinion

    {"display":"Asokababu","full_name":"Asokababu","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Good value for money.

    Good value for money. Originally recommended by NRLA many years ago.

    {"display":"Maria E","full_name":"Maria E","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Landlord Insurance
    Maria E 14th October 2024
  • 3/5

    can’t claim some of my renovation cost

    can’t claim some of my renovation cost

    {"display":"Noble Chief Limited","full_name":"Noble Chief Limited","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Can be easily contacted by telephone.

    Can be easily contacted by telephone.

    {"display":"keithcarmichael@yahoo.co.uk","full_name":"keithcarmichael@yahoo.co.uk","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Any queries and you are able to feel confident reply...

    Any queries and you are able to feel confident reply is correct

    {"display":"Christine W","full_name":"Christine W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

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