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Hastings Direct: Home insurance reviews

Name: Home insurance
Rating: 3.20 (74 reviews)

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3.20

Based on 74 reviews, last reviewed 27th May 2026

No new 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

41%

16%

35%

Latest highest rating:

4

So far so good Escape of water claim has been stressful but Hastings have been brilliant so far. Reviewed on: 24th April 2026

Latest lowest rating:

1

Home Insurance claim for flood. Home Insurance claim for flood. Had to be relocated and their offers of how much to give for alternative accommodation are a joke. Despite sending the... Read more Reviewed on: 27th May 2026

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About this product

Hastings Direct have three different home insurance policies to choose from with varying levels of cover.

Opt for Hastings Essential, Hastings Direct or Hastings Premier. You can choose optional home legal expenses and home emergency cover; they are included as standard with the Hastings Premier policy.

Hastings Direct home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Hastings Direct before, you can also leave a review and share your experience.

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Hastings Direct Home insurance reviews (74)

Great price, not had to contact them yet though

Great price, not had to contact them yet though Reviewed on: 5th September 2024

Easy to arrange with excellent insurance cover

Easy to arrange with excellent insurance cover Reviewed on: 4th September 2024

My renewal premium has increased by over 30%.

My renewal premium has increased by over 30%. I will be looking for alternative supplier Reviewed on: 4th September 2024

Was the cheapest home insurance for what we wanted a...

Was the cheapest home insurance for what we wanted and provided good clarification on all the points we asked about. Reviewed on: 4th September 2024

easy to do

Bought this year- easy to do - simple questionnaire which covered everything Reviewed on: 4th September 2024

Hastings are great

I had hastings for one year it was a smooth experience and they covered everything I needed and wanted. Unfortunately I had to leave as their price had risen a bit too much for me. Leaving was easy, no problems. Reviewed on: 4th September 2024

Excellent company

They were very helpful in reducing my yearly premium Reviewed on: 24th August 2024

The best product for the price

The best product for the price, comprehensive cover with value Reviewed on: 24th August 2024

Competitively priced.

To date I have not had to make a claim and have limited dealings with Hastings but customer service has been polite and efficient and pricing competitive. Reviewed on: 23rd August 2024

Our home insurance was very competitively priced, wi...

Our home insurance was very competitively priced, with low excesses and high cover. It was easy to personalise our cover and add on valuables such as an engagement ring, and gadget cover for both inside and outside the home. Reviewed on: 23rd August 2024

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