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Hastings Direct: Home insurance reviews

Name: Home insurance
Rating: 3.91 (86 reviews)

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3.91

Based on 78 reviews, last reviewed 19th Aug 2026

300% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

42%

17%

33%

Latest highest rating:

4

Good value for money. Good value for money. Haven't claimed or attempted to contact their customer services team. Reviewed on: 19th August 2026

Latest lowest rating:

1

Home Insurance claim for flood. Home Insurance claim for flood. Had to be relocated and their offers of how much to give for alternative accommodation are a joke. Despite sending the... Read more Reviewed on: 27th May 2026

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About this product

Hastings Direct have three different home insurance policies to choose from with varying levels of cover.

Opt for Hastings Essential, Hastings Direct or Hastings Premier. You can choose optional home legal expenses and home emergency cover; they are included as standard with the Hastings Premier policy.

Hastings Direct home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Hastings Direct before, you can also leave a review and share your experience.

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Hastings Direct Home insurance reviews (86)

Good Customer Service

Both Home and Car Insurance value for money and good customer service Reviewed on: 13th August 2026

Hastings!

I really like Hastings home insurance as their paperwork is very clear as it has a detailed breakdown of what is included. Their customer service is excellent too. Reviewed on: 13th August 2026

Home Insurance claim for flood.

Home Insurance claim for flood. Had to be relocated and their offers of how much to give for alternative accommodation are a joke. Despite sending them proof and 3-4 properties in the area higher than their offer they refuse to give more funding. Our home was unhabitable and we are covered for accommodation but they refuse to go into the budget more. They are a joke and want you to be in the cheapest house possible even if its dirty and infested. Stay clear of claiming with these as you will lose the will to live. Reviewed on: 27th May 2026

So far so good

Escape of water claim has been stressful but Hastings have been brilliant so far. Reviewed on: 24th April 2026

Bunch of scammers

Tried to claim for a leak in the upstairs bathroom which had gone through the ceiling in the kitchen they told me over the phone what they would not pay for basically they didn't want to pay out then they mentioned the very outrageous excess charges £700 pound in the end I gave up I will not use them again Reviewed on: 15th February 2026

Declined Claim & Excess

Had an issue with my drains and was forced by Hastings to pay my £350 excess to DASA who would investigate. As they took my excess I assumed this was part of the final settlement to fix the issue. But no this is just spent on the investigation that took minutes. DASA said that the drain had not been maintained and Hastings Direct have declined the claim as a result. If I had been told that I would be paying £350 just for the investigation I would not have made the claim in the first place. Reviewed on: 14th January 2026

Easy to manage on line

Easy to manage on line, app useful. Good price, easy to to understand policies Reviewed on: 7th September 2025

It was very easy to complete the quote

It was very easy to complete the quote Reviewed on: 6th September 2025

I have had no problems since having swapped to Hasti...

I have had no problems since having swapped to Hastings direct and they were able to answer any questions straight away Reviewed on: 5th September 2025

Great cover

never used hastings before but found excellent home insurance on their site, great cover and competitive price Reviewed on: 5th September 2025

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