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Hastings Direct: Home insurance reviews

Name: Home insurance
Rating: 3.33 (70 reviews)

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3.22

Based on 70 reviews, last reviewed 7th Sep 2025

700% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

42%

16%

33%

Latest highest rating:

4

Easy to manage on line Easy to manage on line, app useful. Good price, easy to to understand policies Reviewed on: 7th September 2025

Latest lowest rating:

1

Cheap.. but it shows! Very poor customer services! Initially had to answer lots of questions eg does the house have a slate or tile roof? ( they knew all that anyhow) Total... Read more Reviewed on: 17th July 2025

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About this product

Hastings Direct have three different home insurance policies to choose from with varying levels of cover.

Opt for Hastings Essential, Hastings Direct or Hastings Premier. You can choose optional home legal expenses and home emergency cover; they are included as standard with the Hastings Premier policy.

Hastings Direct home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Hastings Direct before, you can also leave a review and share your experience.

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Hastings Direct Home insurance reviews (70)

Never made a claim new premium 40% increase!!

Having never claimed on my home insurance the premiums from Hastings have risen every year. This year I was offered a renewal with a further 40% increase! After searching for other quotes I went back to Hastings and miraculously they reduced the premium back to the cost of the previous years. This is a clear case of price gouging its loyal customers to try their luck with hugely inflated premiums only to reduce them back if they are called out. Completely unethical behaviour, will never use again! Reviewed on: 8th June 2025

Don’t Home Insurance from Hasting Direct!!

I strongly advise against purchasing building or contents insurance from Hastings Direct: Home Insurance. My experience with this company has been deeply disappointing and unprofessional. While their premiums may appear competitively priced, it quickly became clear that this is a case of getting what you pay for — and in this instance, that means inadequate support and poor customer service. When my fridge freezer stopped working, I attempted to make a claim. Hastings Direct refused to log it, citing that they could not determine how the appliance had failed. They made no effort to investigate the issue themselves. Instead, I was told that it was my responsibility to find an engineer, have the problem diagnosed, and then report the findings back to them — a completely unreasonable expectation for an insurance customer. Their refusal to even initiate a proper investigation reflects a serious lack of accountability and suggests they are more interested in avoiding claims than supporting their policyholders. I would urge others to consider alternative insurers who are more transparent and responsive when their services are genuinely needed. Reviewed on: 29th May 2025

Do not buy the insurance from them, you will flush t...

Do not buy the insurance from them, you will flush the money down the toilet. The only thing they are able to do is finding excuses over excuses to deny your claim. Absolutely the worse insurance company I have been with. Cancelled my insurance after 6 months. I have a external wall damaged by the storm in December. First they said it wasn't coved because wear and tear, then because the weather condition, then back to wear and tear excuse, then I wasn't covered because I already claimed for the conservatory (I don't have a conservatory and I just bought the house couple of months before) then I have to proof ownership, not of the house but of the wall. Then denied and closed my complaint without giving a toss, then I gave up regardless the ombudsman service said my claim is based on fact, but the legal procedure will be more expensive than fixing the wall on my own expenses. Save yourself and avoid this company like the plague. Reviewed on: 18th May 2025

Blanket Refusal To Renew Home Insurance

Received anote 28.12.24 saying they would not renew our home insurance when it runs out in a month. No specific reaosn given, juts that some area had more thefts etc even though I am not aware of any near us. Reviewed on: 28th December 2024

Did not honour home emergency, did not honour storm...

Did not honour home emergency, did not honour storm damage claim, did not honour contents and offered less than a quarter of the cost of remedying the internal damage under accidental damage. Also instruct their surveyors to write down poor workmanship or wear and tear or malicious damage to falsify reports in order to reject genuine claims. Avoid like the plague. Reviewed on: 15th October 2024

Leak in my bathroom

I had a leak in my house back in June 2023 and Hastings Direct still haven’t completed the works. I have had so many different people from Hastings contact me, mis informing me. I was without carpet in my living room for 8 months. My husband, my 8 year old (7 at the time) and myself had to deal with concrete that was so dusty. We were all coughing a lot because of it. When I asked them for an update, they told me it’s that time of year. People get coughs. Johns of Nottingham who were the contractors were incompetent too especially Jason. My old bathroom vanity unit was damaged when it was ripped out so a new one had to be fitted. Jason told me he couldn’t find a new.one. He measured my bathroom then went away for a long time giving me excuses then had to come back again to measure up again. I ended up asking for someone else and Tim ended up doing the bathroom. It had to be a bespoke unit and I think that was what they were trying to avoid because they were constantly scrimping on money. September 2024 and the works are still not complete. AVOID AVOID AVOID they have made my life hell and still are. Reviewed on: 20th September 2024

Great price, not had to contact them yet though

Great price, not had to contact them yet though Reviewed on: 5th September 2024

Easy to arrange with excellent insurance cover

Easy to arrange with excellent insurance cover Reviewed on: 4th September 2024

My renewal premium has increased by over 30%.

My renewal premium has increased by over 30%. I will be looking for alternative supplier Reviewed on: 4th September 2024

Was the cheapest home insurance for what we wanted a...

Was the cheapest home insurance for what we wanted and provided good clarification on all the points we asked about. Reviewed on: 4th September 2024

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