Write a review

Newsletter

Go to business site

Hastings Direct: Home insurance reviews

Name: Home insurance
Rating: 3.91 (86 reviews)

View other Hastings Direct products

3.91

Based on 78 reviews, last reviewed 19th Aug 2026

300% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

42%

17%

33%

Latest highest rating:

4

Good value for money. Good value for money. Haven't claimed or attempted to contact their customer services team. Reviewed on: 19th August 2026

Latest lowest rating:

1

Home Insurance claim for flood. Home Insurance claim for flood. Had to be relocated and their offers of how much to give for alternative accommodation are a joke. Despite sending the... Read more Reviewed on: 27th May 2026

Read all reviews Write a review

About this product

Hastings Direct have three different home insurance policies to choose from with varying levels of cover.

Opt for Hastings Essential, Hastings Direct or Hastings Premier. You can choose optional home legal expenses and home emergency cover; they are included as standard with the Hastings Premier policy.

Hastings Direct home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Hastings Direct before, you can also leave a review and share your experience.

Review Hastings Direct: Home insurance now

Help others make smarter decisions by sharing your own experience.

Write a review

Hastings Direct Home insurance reviews (86)

Cheapest I could find

Cheapest I could find for the cover I needed. Haven't had to make any claims so can't comment on anything else really Reviewed on: 22nd August 2023

Old and stressed and feeling gullible

As with most companies there are lots of promises of customer care. Sadly, there is little if any care here. OK, I have probably made a mistake by making a claim on a small item, but at my age things get blurred. Hastings passed my details to SBS who also made great claims of customer care. After two weeks without my Tablet phone, I had heard nothing, so I contacted SBS who told me "they could not talk to me as they has passed my repair details back to Hastings : "SIX days previously" and that I must contact Hastings Direct, giving me a "direct" number. Calling that number put me through an extended series of number entries/ button pushing, ...for the call to be finally cut off, instructing me to use app or account online. Further attempts gave same result. So, accessing my account, I find Hastings cannot talk to me either ... and I am instructed to ring the underwriters: "Advantage" via a number displayed on screen. I finally got to speak to someone, at Advantage, who did not even ask me who I was...,just to be told: "if it was about a claim there was no-one who could talk to me because they have too many claims". The next day, I made further attempts to contact and find out about my item, but could contact no-one. Finally, I filled in an online complaint form. Even that has not been acknowledged. What do I do now? Go to the ombudsman ? I would be so much happier to have my money back and get a repair myself. It would be far less costly to me all round - especially after I have paid the excess. It also seems that that my premium could go up by well over £1000 next year. All this, grief for a small claim for broken PC Tablet screen and with 9 years no claims bonus. What is more worrying is that we also have car insurance with this company. Now, of course, I have read the reviews. Too late. It certainly seems that have paid insurance premiums for nothing. I always watch the insurance scam programs and feel sorry for the insurance companies and get annoyed about premiums getting higher because of them. I now see the other side of the coin. Reviewed on: 28th June 2023

Terrible company.

I have my buildings and contents insurance through HASTINGS. Complete waste of money as they don’t pay out on anything, even with the additional Home Essentials cover I paid for too. First they wouldn’t pay for a central heating repair as the water in my CH system was too cloudy. Then refused to pay out for faulty electrics with my bathroom downlighters, as they all stopped working. Said I had to get an electrician out myself to diagnose the problem before I could make a claim!! Ridiculous. Reviewed on: 15th June 2023

Excellent experience

Fantastic business to deal with. Very attentive when I contacted them via phone. I didn’t have to wait hours on end to speak to someone. Changes to my policy were updated quickly and efficiently. Great experience! Reviewed on: 1st June 2023

Credit Help

I have been making regular payments on a loan that was opened in Oct 2022, but my lender did not report my account to the credit bureaus until Dec same year. When this account popped up on my credit report, it showed that I had only made two payments even though I had not missed a single payment. I filed a dispute with the credit bureaus and contacted my lender to fix the problem on my credit report. They've been back and forth for months now with no signs of repair. Thank you FixMyCredit for helping me take care of the damage done and the financial advice given. FIXMYCREDIT at WRITEME d0t com. Reviewed on: 29th March 2023

Hasting direct home insurance

I took out a policy with Hastings direct and six months later. I had a bathroom leak and we called the insurance company. A guy came out and it was a long procedure and then in the end they have voided my insurance and refunded my money back, but when I took the policy out, why didn’t they explain all this it’s just they are not happy paying people out for the insurance claim, and now I’m stuck without a bathroom without money I would recommend not to go with them Reviewed on: 21st March 2023

AVOID they take your money but hate paying out!

Accidentally damaged a ring and lost the stone. Despite repair cost being under the quoted 'value' they wouldn't pay out because the entire ring was worth more..???.. So, if you want a valued item repaired under insurance don't bother claiming. Take good advice: *Go elsewhere* Reviewed on: 22nd February 2023

Do not buy Hastings home insurance

We had a roof leak after a storm just before Christmas and suffered internal damage . We have now been told it was our fault as it was “wear and tear” on the roof !! They sent a drone up and that was that !! No one came to have a look . Please do not use Hastings home insurance as it’s not worth the paper it’s written on . I don’t believe they would pay out for anything. How can you not be insured for storm damage ??? Go to a proper insurer . TOTAL RUBBISH Reviewed on: 16th February 2023

Not fit for purpose

Hastings Direct, so they tell me, are not an insurance company, they are a broker. Integra is said to be the insurer, with customer issues/complaints being bounced between both. They took over 4 months to deal with my claim, for water damage. They then charged me a £500 augmented excess to 'trace and access' the leak, while at the same time telling me I would have to pay for tracing and dealing with the leak, leaving me considerably out of pocket. Hastings passes the buck to Integra and vice versa. Hanging on the phone, again one day I was struck by the call-waiting message on replay, listing things that couldn't be claimed for, including storm and flood damage. I have escalated the matter with the financial ombudsman and warned others to avoid them at all costs. Steer clear! Reviewed on: 3rd November 2022

Great value insurance

I have my house contents insurance with Hastings and have automatically renewed it due to the cost and service Reviewed on: 13th September 2022

Do you have a different Hastings Direct product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Home Insurance
from Chelsea Building Society 0.00 from 0 reviews
Home Insurance
from Suffolk Building Society, formerly Ipswich Building Society 4.13 from 6 reviews
Landlord Insurance
from Simply Business 4.14 from 44 reviews

Want to see more from Hastings Direct?

Motorbike Insurance
from Hastings Direct 4.23 from 13 reviews
Van Insurance
from Hastings Direct 4.13 from 3 reviews
Personal loans
from Hastings Direct 3.96 from 119 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub