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Hastings Direct: Home insurance reviews

Name: Home insurance
Rating: 3.07 (72 reviews)

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3.07

Based on 72 reviews, last reviewed 15th Feb 2026

100% decrease in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

41%

15%

35%

Latest highest rating:

4

Easy to manage on line Easy to manage on line, app useful. Good price, easy to to understand policies Reviewed on: 7th September 2025

Latest lowest rating:

1

Bunch of scammers Tried to claim for a leak in the upstairs bathroom which had gone through the ceiling in the kitchen they told me over the phone what they would not p... Read more Reviewed on: 15th February 2026

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About this product

Hastings Direct have three different home insurance policies to choose from with varying levels of cover.

Opt for Hastings Essential, Hastings Direct or Hastings Premier. You can choose optional home legal expenses and home emergency cover; they are included as standard with the Hastings Premier policy.

Hastings Direct home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Hastings Direct before, you can also leave a review and share your experience.

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Hastings Direct Home insurance reviews (72)

Competitive but serious price increases

Still competitive, but inflicting major price rises on loyal customers - but less than the market, so still doing something right Reviewed on: 27th September 2017

Good Experience

I always had good support from them, they delivered on all their promises and I would definitely recommend them to a friend. Reviewed on: 2nd September 2017

Good Product, Shame About the Extra Charge

Found the insurance through a comparison website. Good coverage and good price. However, I wanted to think things over and maybe arrange the insurance direct (in case I had any further questions not covered by the info I got online) but that would have cost me an extra £12 plus just to speak to someone on the phone about the policy... Did end up taking the policy but didn't go direct. Reviewed on: 31st July 2017

Great service....

its just a shame about the admin charge every time you change something. Apart from that I have had no problems. Reviewed on: 24th July 2017

easy and cheap

got my home insurance with hastings direct. it was easy and the best and cheapest quote i got so i took them up on it! Reviewed on: 18th July 2017

Not bad

Easy to set up and reasonably priced Can be difficult to get through to Reviewed on: 13th October 2016

No problems

Never had any problems, very cheap and reliable Reviewed on: 1st August 2016

Home Insurance Reviewer

Haven't flooded for 57 years prior to the flood barrier been erected when whole village went underwater , wouldn't insure ! The computer said no ! Rubbish Reviewed on: 13th July 2016

CheekyCharges Campaigner

Not too bad, until, I wanted to change my address, and, found out it would cost me £30 to be able to do it! Reviewed on: 13th March 2016

Efficient, and good value for money.

Hastings Direct are very competitive when it comes to price, plus they give you 5 star customer service. I would recommend them to absolutely anybody. Reviewed on: 8th November 2015

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