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Hastings Direct: Home insurance reviews

Name: Home insurance
Rating: 3.1 (74 reviews)

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3.10

Based on 74 reviews, last reviewed 27th May 2026

No new 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

41%

16%

35%

Latest highest rating:

4

So far so good Escape of water claim has been stressful but Hastings have been brilliant so far. Reviewed on: 24th April 2026

Latest lowest rating:

1

Home Insurance claim for flood. Home Insurance claim for flood. Had to be relocated and their offers of how much to give for alternative accommodation are a joke. Despite sending the... Read more Reviewed on: 27th May 2026

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About this product

Hastings Direct have three different home insurance policies to choose from with varying levels of cover.

Opt for Hastings Essential, Hastings Direct or Hastings Premier. You can choose optional home legal expenses and home emergency cover; they are included as standard with the Hastings Premier policy.

Hastings Direct home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Hastings Direct before, you can also leave a review and share your experience.

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Hastings Direct Home insurance reviews (74)

great product

good value customer satisfaction Reviewed on: 1st October 2017

Took a year to pay out

Took a year to pay out on an escape of water claim and then refused to cover me for the following year Reviewed on: 29th September 2017

Competitive but serious price increases

Still competitive, but inflicting major price rises on loyal customers - but less than the market, so still doing something right Reviewed on: 27th September 2017

Good Experience

I always had good support from them, they delivered on all their promises and I would definitely recommend them to a friend. Reviewed on: 2nd September 2017

Good Product, Shame About the Extra Charge

Found the insurance through a comparison website. Good coverage and good price. However, I wanted to think things over and maybe arrange the insurance direct (in case I had any further questions not covered by the info I got online) but that would have cost me an extra £12 plus just to speak to someone on the phone about the policy... Did end up taking the policy but didn't go direct. Reviewed on: 31st July 2017

Great service....

its just a shame about the admin charge every time you change something. Apart from that I have had no problems. Reviewed on: 24th July 2017

easy and cheap

got my home insurance with hastings direct. it was easy and the best and cheapest quote i got so i took them up on it! Reviewed on: 18th July 2017

Not bad

Easy to set up and reasonably priced Can be difficult to get through to Reviewed on: 13th October 2016

No problems

Never had any problems, very cheap and reliable Reviewed on: 1st August 2016

Home Insurance Reviewer

Haven't flooded for 57 years prior to the flood barrier been erected when whole village went underwater , wouldn't insure ! The computer said no ! Rubbish Reviewed on: 13th July 2016

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