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Hastings Direct: Home Insurance reviews

Name: Home Insurance
Rating: 3.19 (59 reviews)

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2.91

Based on 59 reviews, last reviewed 29th May 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

39%

15%

36%

Latest highest rating:

5

Great price, not had to contact them yet though Great price, not had to contact them yet though Reviewed on: 5th September 2024

Latest lowest rating:

1

Don’t Home Insurance from Hasting Direct!! I strongly advise against purchasing building or contents insurance from Hastings Direct: Home Insurance. My experience with this company has been dee... Read more Reviewed on: 29th May 2025

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About this product

Before taking out a home insurance policy, you should check customer reviews to be confident that the provider is reputable. Although a secure policy is key, a provider you can trust is just as important. We collect Hastings Direct home insurance reviews to provide you with insight from genuine policyholders.

Hastings Direct offers buildings insurance, contents insurance and a combined policy of the two. Choose between Hastings Direct and Hastings Premier, depending on your needs. All policies can be tailored to meet your individual needs and budget. You can make your policy more secure by adding on additional extras.

Does Hastings Direct sound like the right provider for your home insurance needs? Find out more about the insurer and its policies from genuine policyholders on Smart Money People. Learn how satisfied customers were with the service they received and whether they would renew their policies. Find out how secure both levels of cover are to help determine which is right for you. Read our Hastings Direct home insurance reviews today.

Have you had a home insurance policy with Hastings Direct? Share your experience with others. Tell us why you chose them as your insurer, and which policy you selected. Were you satisfied with your choice and was the price of your premium reasonable for the level of cover? Would you recommend Hastings Direct to your family and friends?

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Hastings Direct Home Insurance reviews (59)

Do not buy Hastings home insurance

We had a roof leak after a storm just before Christmas and suffered internal damage . We have now been told it was our fault as it was “wear and tear” on the roof !! They sent a drone up and that was that !! No one came to have a look . Please do not use Hastings home insurance as it’s not worth the paper it’s written on . I don’t believe they would pay out for anything. How can you not be insured for storm damage ??? Go to a proper insurer . TOTAL RUBBISH Reviewed on: 16th February 2023

Not fit for purpose

Hastings Direct, so they tell me, are not an insurance company, they are a broker. Integra is said to be the insurer, with customer issues/complaints being bounced between both. They took over 4 months to deal with my claim, for water damage. They then charged me a £500 augmented excess to 'trace and access' the leak, while at the same time telling me I would have to pay for tracing and dealing with the leak, leaving me considerably out of pocket. Hastings passes the buck to Integra and vice versa. Hanging on the phone, again one day I was struck by the call-waiting message on replay, listing things that couldn't be claimed for, including storm and flood damage. I have escalated the matter with the financial ombudsman and warned others to avoid them at all costs. Steer clear! Reviewed on: 3rd November 2022

Great value insurance

I have my house contents insurance with Hastings and have automatically renewed it due to the cost and service Reviewed on: 13th September 2022

Home emergency- locks needed changing

My daughters bag was stolen with house keys in her bag. Called HastingsDirect home emergency number. Call answered in seconds, no call menu’s , no offshore call centre. Call handler very helpful and knowledgeable, explained the process and time lines. Whilst on the call had txt msg with a link that took me to a job tracking service a bit like tracking a parcel delivery but better. Locksmith calling within 20 mins and arrived within 1 hour. Very polite and helpful. Changed all locks within 30 mins and left a contact number to call direct if any issues. Fantastic service 10/10. Thank you HastingsDirect Reviewed on: 12th June 2022

Terrible

Bought a house insurance to cover building and content. When I tried to claim for a cracked and chipped toilet bowl after accidentally dropping a glass perfume bottle in it, I was advised this was not covered at all by neither content or building insurance. This was after 5 days of communication (!) Having disseminated the policy for both, I uncovered that I had paid for a very expensive document that was not worth the paper it was written on. I immediately cancelled it and went back to my old trusted insurer despite being more expensive. PLEASE don't make the same mistake as I did and waste your time or money! Hastings Direct are only a broker not the insurer. The only people benefitting are Hastings. Reviewed on: 16th July 2021

Terrible!

Great price & everything clearly explained

I was very impressed with the quote I was given by Hastings Direct. Staff were very helpful & answered all my questions. I renewed for a second year with Hastings Direct. Reviewed on: 13th July 2020

Great quote, shoddy service

Their quote on Confused.com for home and contents insurance ticked every box; that is until I tried to complete my purchase with the provider, all I got was a twily wheel which continued for the next 30 mins until it timed out. I contacted by Facebook Messenger, to be informed they were having "technical" issues and they could get someone to call me but it would take up to 3 days (my insurance was due for renewal before that). They then gave me a link to webchat trying to speak to anyone proved impossible. Then I tried phoning - the number given was one which costs £6 to call (very small letters - beware if considering phoning!!). but eventually, after persisting via Facebook messenger they supplied two other numbers - neither of which actually worked! either the person supplying them was clueless about this or they were trying to fob me off personally I would never consuder thiscompany again; they are a complete joke - if that is how they go about trying to attract new custom I shudder to think about the treatment I could get if I were with them and needed to make a claim. I am glad I never actually parted with any money and took out a policy with them. How they continue to function with this kind of shoddy service is beyone me! Reviewed on: 12th July 2020

Home Insurance

Home insurance excess too high to deal with water damage Reviewed on: 27th April 2020

Avoid immoral staff and ethics

One star rating but would rather zero... Absolutely dreadful company to have dealings with. We have had our car stolen so 3 weeks on and no further forward getting a resolution. Our first communication with Hastings straight away the advisor threw down our necks how much it was going to cost us. Sympathy doesn’t ring out of their mouths they don’t care it’s turned your life upside down. We have had to purchase another car on finance whilst we wait for them to sort their sorry backsides out. We sought a new policy with a 64 plate ŠKODA Octavia AA were offering 12 months fully comprehensive for £330 a month £200 excess. We called Hastings (30 mins of being on hold) to see if they could be competitive so the adviser told us if we paid £116 for the rest of the policy (4 months left) we would have no more to pay till Renewal. How wrong she was!!! It turns out as well as the £116 they lied about they still want £29.85 for the next 4 months as well That’s costing us nearly £240 for 4 months insurance!!! When we could have had 12 months for £90 more! Hastings you’re absolutely despicable every member of your “team” doesn’t know if they are a flag or a balloon every adviser pulls bs from the back of their imagination and fill us with lies. I’m livid and will do my upmost to share the disgusting experience I’ve had. From hours and hours of being on hold sitting through your monotonous Hypocritical recordings, trying a to find an adviser that actually knows something... it’s a joke you’re a joke and as long as I have a hole in my head I will make sure I never use you again and slate your company till I’m blue Reviewed on: 9th November 2019

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