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Hastings Direct: Home insurance reviews

Name: Home insurance
Rating: 3.3 (71 reviews)

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3.25

Based on 71 reviews, last reviewed 14th Jan 2026

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

42%

15%

34%

Latest highest rating:

4

Easy to manage on line Easy to manage on line, app useful. Good price, easy to to understand policies Reviewed on: 7th September 2025

Latest lowest rating:

1

Declined Claim & Excess Had an issue with my drains and was forced by Hastings to pay my £350 excess to DASA who would investigate. As they took my excess I assumed this was ... Read more Reviewed on: 14th January 2026

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About this product

Hastings Direct have three different home insurance policies to choose from with varying levels of cover.

Opt for Hastings Essential, Hastings Direct or Hastings Premier. You can choose optional home legal expenses and home emergency cover; they are included as standard with the Hastings Premier policy.

Hastings Direct home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Hastings Direct before, you can also leave a review and share your experience.

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