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Nationwide: Home insurance reviews

Name: Home insurance
Rating: 3.17 (86 reviews)

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3.17

Based on 86 reviews, last reviewed 20th Aug 2026

100% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

29%

14%

50%

Latest highest rating:

5

Nationwide has been very communicative and the proce... Nationwide has been very communicative and the process of switching to them was straightforward and simple. Reviewed on: 20th August 2026

Latest lowest rating:

1

Home insurance claim with Nationwide I raised a home insurance claim with Nationwide, the policy is underwritten by RSA. I was expecting them to be empathetic and supportive however from ... Read more Reviewed on: 2nd March 2026

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About this product

Nationwide work with Aviva and Royal Sun Alliance to provide home insurance.

It’s usually cheaper to buy both buildings and contents insurance from Nationwide at the same time, instead of separate policies. There’s no extra charge if you want to pay monthly and you can pay for optional extras to tailor your policy.

Nationwide home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

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Nationwide Home insurance reviews (86)

Nationwide has been very communicative and the proce...

Nationwide has been very communicative and the process of switching to them was straightforward and simple. Reviewed on: 20th August 2026

Home insurance claim with Nationwide

I raised a home insurance claim with Nationwide, the policy is underwritten by RSA. I was expecting them to be empathetic and supportive however from the first engagement it felt like they were trying to find an opportunity to avoid paying the claim. They were looking at policy and process opportunities from the outset. In 30 years of holding home insurance I have claimed once and that was for a small electrical device Reviewed on: 2nd March 2026

Price nearly trebled!

House insurance has rocketed from £60 per month to £140 per month!! Made a claim of just over £1,000 but this doesn't justify such a hike. Have found an alternative for £50 per month. Reviewed on: 13th February 2026

You are never their priority.

Between the myriad of people dragged into this small job on a claim made in June 2025, they all argued amongst themselves and lost sight of us as the customer, wasting our time, energy and any confidence we had in our insurers. In January 2026, we fixed the problem ourselves. They don't care about their customers. They care about taking your money and treating you with contempt. Reviewed on: 9th February 2026

I have a mortgage and account with Nationwide as wel...

I have a mortgage and account with Nationwide as well as home insurance. I choose to renew my home insurance with nationwide each year because the price is always the best around and I appreciate the fact that people who have a mortgage with Nationwide always get a better rate for home insurance, I feel nationwide are brilliant at looking after their customers. Reviewed on: 24th January 2026

Amazing customer service, always going the extra mil...

Amazing customer service, always going the extra mile and demonstrating customer value every time Reviewed on: 4th September 2025

Great value for money

Great value for money and great service Reviewed on: 20th March 2025

Water claim

My experience is based on my claims experience. I claimed for a flood in my house. It was devastating . Because of the size of the claim a claims manager was allocated to my case. I have had an almost total lack of communication and assistance. Nearly 4 months later I am still being asked questions about the claim. My helpful advice would be to engage your own assessor. You may have to pay a fee but it will save you much heart ache and they will navigate the process for you. Reviewed on: 16th March 2025

Avoid at all costs! Shocking service

Due to the high winds/storm our roof came off, leaving our house exposed to the elements. Not only were the phone lines down for an entire day, I was then told a surveyor can’t come out for two weeks. I have then been told that if I take the matter into my own hands to at least make my house watertight I might not be covered. Since then there’s now a significant amount of damage to my bedroom, with water pouring down the walls, carpets/lights damaged. An absolute joke of a service. People on the phone don’t have any idea how to deal with the claim and then I get put through to a third party who says even though they support nationwide they can’t deal with my claim. Avoid at all costs. Reviewed on: 22nd December 2024

Nationwide insurance the most expensive i received

our family home has been with Nationwide building society for many years, around a decade i think, however this year the premium quote nearly doubled and upon getting other quotes, most of the other quotes were around their previous year's quotes or if more, they were significantly below Nationwide building society home insurance. You really should check around before accepting near 100% premium increases. Reviewed on: 18th November 2024

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