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Nationwide Home Insurance Reviews

Ratings based on 29 reviews Last review 1 week ago

Nationwide home insurance reviews can tell you how good this product really is. How quickly did you get the policy documents? How well did Nationwide handle your home insurance claim? Our Nationwide home insurance reviews can help you to find out this...

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Nationwide home insurance reviews can tell you how good this product really is. How quickly did you get the policy documents? How well did Nationwide handle your home insurance claim? Our Nationwide home insurance reviews can help you to find out this and much more. Have you ever had a policy with Nationwide? You can tell us about it by writing your own review below.

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Your Home Insurance Reviews (29)

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9th November 2018

Good value cover

They offer a good level of cover at reasonable rates with discounts fro customers who already have cover with them. The only thing was that due to their change of underwriter this year my renewal quote had garden/outdoor coverage included but for...

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They offer a good level of cover at reasonable rates with discounts fro customers who already have cover with them. The only thing was that due to their change of underwriter this year my renewal quote had garden/outdoor coverage included but for extra fee. As I don't have an garden I had to phone to renew instead of doing it online in order for it to be removed.

Customer service is good on the phone.

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12th September 2018

Administration Catastrophe

I've been with the Nationwide for twenty plus years and found them very helpful and understanding in the early days with great on-line banking but things have...

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I've been with the Nationwide for twenty plus years and found them very helpful and understanding in the early days with great on-line banking but things have changed...
Last week I visited my local branch with my husband to add him to my current account, which is a 30 minute drive away. The cashier took ages to get the correct form but supported us with completion and checked both the form and our ID before sending off to be actioned. Seven days later, I received my form back in the post advising there was an error and we needed to return to our branch! So I called the Retail Admin Team who finally worked out that the form wasn't dated. Then they advised that I couldn't date and return the form by post but really did need to drive for an hour, 30 minutes there and 30 minutes back to simply drop the form off.
After my father passed away, I thought it was best to add my husband to my account for future ease, perhaps this just isn't to be.

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15th March 2018

Home Insurance Review

Had cause to call the emergency number late Sunday afternoon as there was a water leak coming through kitchen ceiling. Given the choice of finding a plumber ourselves or waiting for Nationwide to do so. We were advised this could be 4-6 hours. As it...

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Had cause to call the emergency number late Sunday afternoon as there was a water leak coming through kitchen ceiling. Given the choice of finding a plumber ourselves or waiting for Nationwide to do so. We were advised this could be 4-6 hours. As it was Sunday decided to let Nationwide sort it out as there was no guarantee we would get anyone any quicker- that was a big mistake. Received a text to say a plumber had been allocated the work and would be in touch. Water still filling buckets overnight and into Monday. Plumber finally arrived Monday AM and carried out repair, only for one of the joints to start leaking within 1/2 hr of job being done. Assessor came out to inspect the damage caused by original leak and advised we get the original plumber out to correct the repair. Back on to Nationwide to be told in a curt manner we had dialed the wrong number. In fact we had not, the correct number was diverting internally, so passed from one person to another. Finally told we could not be connected to the appropriate department, but they would be contacted by email on our behalf and they would phone us. No one called. Phoned the correct number on Thursday, to be told yet again we had dialed the wrong number, until we read it back, and had it confirmed that we had in fact dialed the correct number and there was still a fault with the line. Finally spoke to someone around lunchtime who said they would take personal responsibility for getting a plumber back out to the job. 1900 hrs Thurs 15th March - still waiting, and still dripping. There has been a totally apathetic approach to our problem, the phone manner has generally been abrupt and implied we are in the wrong when calling although when checked with Nationwide we have in fact always dialed the right number. Customer service is very, very poor with no empathy for the situation being experienced.

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1st November 2017

Nationwide Insurance - Stress and Anxiety

We've never had cause to claim on insurance before. We had a new bathroom fitted 8 months prior to a water escape. I called Nationwide and was told to call a plumber get the problem sorted out but not to worry as any damaged caused to access the...

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We've never had cause to claim on insurance before. We had a new bathroom fitted 8 months prior to a water escape. I called Nationwide and was told to call a plumber get the problem sorted out but not to worry as any damaged caused to access the problem we were covered for. The plumber had to make various holes to get to the problem. 2 Tiles were removed in the bathroom, 2 small holes in my kitchen ceiling and a hole in the landing wall were made. We were asked to get a quote for the repair. We had a builder come in who was Insurance company approved and had authorisation to deal directly with Nationwide and their underwriters UK Insurance. We were told by the builder it was a straight forward claim. We provided video and photographs of the damage as well as receipts. Once the initial claim has been made and you've followed what Nationwide has told you, you are then in the hands of UK INSURANCE. Although they were supposed to be dealing directly with the building company we had many calls from them. The calls were intimidating to say the least. We've been extremely shocked by the way we've been treated. Underhand and very shifty company. The only way forward in the end was for us to take legal action, we were so worn down by now that we just wanted to put the dreadful experience behind us.

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15th November 2016

Can't get an update on my phone claim

Insurance cover is good, customer service from Nationwide is not too bad. Currently I am dealing with their partner service, DVS as my mobile phone is being repaired/ replaced. They have a 7 working day turnaround for this, meaning that, including...

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Insurance cover is good, customer service from Nationwide is not too bad. Currently I am dealing with their partner service, DVS as my mobile phone is being repaired/ replaced. They have a 7 working day turnaround for this, meaning that, including postage time and weekends, I will have been without my mobile phone for at least two weeks when (if) it comes back. The online dashboard to show you the order progress doesn't make any sense, and the only way to contact DVS for a progress update is to request a call back from them - which is difficult when you don't have a mobile. Fortunately they offer a callback service at a time of your choice. However, when I gave them my work number, and made sure I would be at my desk at the chosen time, they did not call. Instead they sent me an email saying they endeavor to respond to enquiries within 20 days. Feeling frustrated, disappointed and very, very lost.

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13th September 2016

loyalty

Had my renewal through..went up considerably..rang them and asked them why it was so high(i had had no claims) they offered to re do the quote taking off a loyalty discount which then made the quote lower than i had been paying previously..my point is...

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Had my renewal through..went up considerably..rang them and asked them why it was so high(i had had no claims) they offered to re do the quote taking off a loyalty discount which then made the quote lower than i had been paying previously..my point is if i had not called about the renewal price the LOYALTY discount would not have been applied..loyalty...really, sneaky i call it.

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18th August 2016

good customer service

Had to ring on renewal as I had been ill and thought I had missed the renewal period. The call was answered quickly by a really helpful lady who assured me everything was fine, ran through it all to make sure there were no changes and renewed there...

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Had to ring on renewal as I had been ill and thought I had missed the renewal period. The call was answered quickly by a really helpful lady who assured me everything was fine, ran through it all to make sure there were no changes and renewed there and then. Paper work was here within a week

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14th July 2016

Car Insurance Reviewer

My son brushed his teeth one morning and decided to put the plug in the sink and left tap running ... i had to go and take my other kids to school and do abit of shopping when i returned i had water coming through the ceiling and water water coming...

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My son brushed his teeth one morning and decided to put the plug in the sink and left tap running ... i had to go and take my other kids to school and do abit of shopping when i returned i had water coming through the ceiling and water water coming down the stairs as bathroom was directly across the yop of the stairs and it was like a waterfall coming downstairs. It took a while to sort out vould of been dealt better but never mind its over and done with.

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