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Nationwide: Home insurance reviews

Name: Home insurance
Rating: 2.7 (81 reviews)

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2.40

Based on 81 reviews, last reviewed 4th Sep 2025

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

28%

15%

50%

Latest highest rating:

5

Amazing customer service, always going the extra mil... Amazing customer service, always going the extra mile and demonstrating customer value every time Reviewed on: 4th September 2025

Latest lowest rating:

1

Water claim My experience is based on my claims experience. I claimed for a flood in my house. It was devastating . Because of the size of the claim a claims mana... Read more Reviewed on: 16th March 2025

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About this product

Nationwide work with Royal & Sun Alliance Insurance Ltd to provide home insurance.

It’s usually cheaper to buy both buildings and contents insurance from Nationwide at the same time, instead of separate policies. There’s no extra charge if you want to pay monthly and you can pay for optional extras to tailor your policy.

Nationwide home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

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Nationwide Home insurance reviews (81)

Amazing customer service, always going the extra mil...

Amazing customer service, always going the extra mile and demonstrating customer value every time Reviewed on: 4th September 2025

Great value for money

Great value for money and great service Reviewed on: 20th March 2025

Water claim

My experience is based on my claims experience. I claimed for a flood in my house. It was devastating . Because of the size of the claim a claims manager was allocated to my case. I have had an almost total lack of communication and assistance. Nearly 4 months later I am still being asked questions about the claim. My helpful advice would be to engage your own assessor. You may have to pay a fee but it will save you much heart ache and they will navigate the process for you. Reviewed on: 16th March 2025

Avoid at all costs! Shocking service

Due to the high winds/storm our roof came off, leaving our house exposed to the elements. Not only were the phone lines down for an entire day, I was then told a surveyor can’t come out for two weeks. I have then been told that if I take the matter into my own hands to at least make my house watertight I might not be covered. Since then there’s now a significant amount of damage to my bedroom, with water pouring down the walls, carpets/lights damaged. An absolute joke of a service. People on the phone don’t have any idea how to deal with the claim and then I get put through to a third party who says even though they support nationwide they can’t deal with my claim. Avoid at all costs. Reviewed on: 22nd December 2024

Nationwide insurance the most expensive i received

our family home has been with Nationwide building society for many years, around a decade i think, however this year the premium quote nearly doubled and upon getting other quotes, most of the other quotes were around their previous year's quotes or if more, they were significantly below Nationwide building society home insurance. You really should check around before accepting near 100% premium increases. Reviewed on: 18th November 2024

UK insurance failed to cover a small claim for denta...

UK insurance failed to cover a small claim for dental care (even though that have in the past …we pay a reasonably high premium to cover our trip and disappointed that this claim was rejected for a T&C that I have no record of! wasn’t like this in the past …looking elsewhere for 2025 Reviewed on: 25th October 2024

I paid a premium but service was poor

I paid a premium as I expected good service and well rounded cover. tried to make two claims - one for legal cover and another for broken window. Both rejected due to poor t&cs Reviewed on: 13th October 2024

The best price.

The best price for complete cover. Easy to understand insurance. Reviewed on: 23rd August 2024

Finally, my own home.

I recently moved home and one of the legal requirements of purchasing my property, and before being able to exchange contracts, involved purchasing buildings/home insurance. This enables one party to be covered before actually taking ownership of a property should anything wrong. I did a lot of homework online and by asking friends and found likely potentials but at rather a high cost. As I already had a savings account with Nationwide it was easy to enquire in one of their high street branches if they provided this kind of insurance, which they did. The procedure was done over the phone and was relatively easy. The cost was more affordable and I have the assurance of not only going into a branch but making a simple phone call if ever needed. Reviewed on: 31st July 2024

Home insurance claim August 23 for water damage from...

Home insurance claim August 23 for water damage from water tank. Substantial damage to property. Found out that policy was underwritten by RSA. Nationwide completely disinterested and passed to RSA. Diabolical company to deal with. Uninhabitable home and provided no alternative accommodation for 7 weeks, have been obstructive throughout and I have severe health condition and a 3 year old with Autism. They really don’t care. Still have not settled completely and have never sent an assessor to even visit property. They lie, conveniently lose recordings of calls at will to their advantage (surprise surprise). My case is ongoing with the Ombudsman. Luckily I have documented everything. Please beware if you are unfortunate enough to have to claim they are underhanded lies. Luckily for me, I can prove this. Reviewed on: 23rd July 2024

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