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Nationwide: Home insurance reviews

Name: Home insurance
Rating: 2.69 (84 reviews)

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2.43

Based on 84 reviews, last reviewed 13th Feb 2026

No new 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

29%

14%

50%

Latest highest rating:

5

I have a mortgage and account with Nationwide as wel... I have a mortgage and account with Nationwide as well as home insurance. I choose to renew my home insurance with nationwide each year because the pri... Read more Reviewed on: 24th January 2026

Latest lowest rating:

1

Price nearly trebled! House insurance has rocketed from £60 per month to £140 per month!! Made a claim of just over £1,000 but this doesn't justify such a hike. Have foun... Read more Reviewed on: 13th February 2026

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About this product

Nationwide work with Royal & Sun Alliance Insurance Ltd to provide home insurance.

It’s usually cheaper to buy both buildings and contents insurance from Nationwide at the same time, instead of separate policies. There’s no extra charge if you want to pay monthly and you can pay for optional extras to tailor your policy.

Nationwide home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

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Nationwide Home insurance reviews (84)

Good Quality Cover

Good quality high worth insurance Reviewed on: 28th July 2018

No cherry picking

I live in a flood risk area but that does not restrict Nationwide from offering a very competitive quote Reviewed on: 9th June 2018

Home Insurance Review

Had cause to call the emergency number late Sunday afternoon as there was a water leak coming through kitchen ceiling. Given the choice of finding a plumber ourselves or waiting for Nationwide to do so. We were advised this could be 4-6 hours. As it was Sunday decided to let Nationwide sort it out as there was no guarantee we would get anyone any quicker- that was a big mistake. Received a text to say a plumber had been allocated the work and would be in touch. Water still filling buckets overnight and into Monday. Plumber finally arrived Monday AM and carried out repair, only for one of the joints to start leaking within 1/2 hr of job being done. Assessor came out to inspect the damage caused by original leak and advised we get the original plumber out to correct the repair. Back on to Nationwide to be told in a curt manner we had dialed the wrong number. In fact we had not, the correct number was diverting internally, so passed from one person to another. Finally told we could not be connected to the appropriate department, but they would be contacted by email on our behalf and they would phone us. No one called. Phoned the correct number on Thursday, to be told yet again we had dialed the wrong number, until we read it back, and had it confirmed that we had in fact dialed the correct number and there was still a fault with the line. Finally spoke to someone around lunchtime who said they would take personal responsibility for getting a plumber back out to the job. 1900 hrs Thurs 15th March - still waiting, and still dripping. There has been a totally apathetic approach to our problem, the phone manner has generally been abrupt and implied we are in the wrong when calling although when checked with Nationwide we have in fact always dialed the right number. Customer service is very, very poor with no empathy for the situation being experienced. Reviewed on: 15th March 2018

Nationwide Insurance - Stress and Anxiety

We've never had cause to claim on insurance before. We had a new bathroom fitted 8 months prior to a water escape. I called Nationwide and was told to call a plumber get the problem sorted out but not to worry as any damaged caused to access the problem we were covered for. The plumber had to make various holes to get to the problem. 2 Tiles were removed in the bathroom, 2 small holes in my kitchen ceiling and a hole in the landing wall were made. We were asked to get a quote for the repair. We had a builder come in who was Insurance company approved and had authorisation to deal directly with Nationwide and their underwriters UK Insurance. We were told by the builder it was a straight forward claim. We provided video and photographs of the damage as well as receipts. Once the initial claim has been made and you've followed what Nationwide has told you, you are then in the hands of UK INSURANCE. Although they were supposed to be dealing directly with the building company we had many calls from them. The calls were intimidating to say the least. We've been extremely shocked by the way we've been treated. Underhand and very shifty company. The only way forward in the end was for us to take legal action, we were so worn down by now that we just wanted to put the dreadful experience behind us. Reviewed on: 1st November 2017

Quick, efficient service

I had to claim twice with Nationwide home insurance. Both times they were helpful, friendly, swift and made the whole process seamless. Reviewed on: 1st October 2017

Good cover for the price

Very comprehensive cover for a good price so I know I can relax in the knowledge if things go wrong I have help at hand Reviewed on: 28th September 2017

A reliable choice

Nationwide offer a comprehensive package that can be tailored to the individual. Their customer care is fantastic and whilst setting up and modifying my insurance when I moved they were easy to call and willing to help. I would highly recommend. Reviewed on: 19th August 2017

Trustworthy and good value

I already have my mortgage and savings with Nationwide so was happy to see their quote for home insurance was competitive too Reviewed on: 16th July 2017

GREAT CUSTOMER CARE!

Have only ever had fantastic interactions with Nationwide! Reviewed on: 1st February 2017

Can't get an update on my phone claim

Insurance cover is good, customer service from Nationwide is not too bad. Currently I am dealing with their partner service, DVS as my mobile phone is being repaired/ replaced. They have a 7 working day turnaround for this, meaning that, including postage time and weekends, I will have been without my mobile phone for at least two weeks when (if) it comes back. The online dashboard to show you the order progress doesn't make any sense, and the only way to contact DVS for a progress update is to request a call back from them - which is difficult when you don't have a mobile. Fortunately they offer a callback service at a time of your choice. However, when I gave them my work number, and made sure I would be at my desk at the chosen time, they did not call. Instead they sent me an email saying they endeavor to respond to enquiries within 20 days. Feeling frustrated, disappointed and very, very lost. Reviewed on: 15th November 2016

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