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Nationwide: Home insurance reviews

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2.32
Based on 80 reviews, last reviewed 20th Mar 2025
100% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
28%
See only 4 star reviews
15%
See only 3 star reviews
5%
See only 2 star reviews
3%
See only 1 star reviews
49%

Latest highest rating:

5

Great value for money Great value for money and great service Reviewed on: 20th March 2025
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Gem

Latest lowest rating:

1

Water claim My experience is based on my claims experience. I claimed for a flood in my house. It was devastating . Because of the size of the claim a claims mana... Read more Reviewed on: 16th March 2025
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MJ
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About this product

Nationwide work with Royal & Sun Alliance Insurance Ltd to provide home insurance.

It’s usually cheaper to buy both buildings and contents insurance from Nationwide at the same time, instead of separate policies. There’s no extra charge if you want to pay monthly and you can pay for optional extras to tailor your policy.

Nationwide home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

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Nationwide Home insurance reviews (80)

Quick, efficient service

4
I had to claim twice with Nationwide home insurance. Both times they were helpful, friendly, swift and made the whole process seamless. Reviewed on: 1st October 2017
Anne-Marie Wallace's avatar
Anne-Marie Wallace

Good cover for the price

4
Very comprehensive cover for a good price so I know I can relax in the knowledge if things go wrong I have help at hand Reviewed on: 28th September 2017
Jane Lewis's avatar
Jane Lewis

A reliable choice

5
Nationwide offer a comprehensive package that can be tailored to the individual. Their customer care is fantastic and whilst setting up and modifying my insurance when I moved they were easy to call and willing to help. I would highly recommend. Reviewed on: 19th August 2017
Harry Schweidler's avatar
Harry Schweidler

Trustworthy and good value

5
I already have my mortgage and savings with Nationwide so was happy to see their quote for home insurance was competitive too Reviewed on: 16th July 2017
Farid Jeeawody's avatar
Farid Jeeawody

GREAT CUSTOMER CARE!

4
Have only ever had fantastic interactions with Nationwide! Reviewed on: 1st February 2017
Hannah Louise Taylor's avatar
Hannah Louise Taylor

Can't get an update on my phone claim

2
Insurance cover is good, customer service from Nationwide is not too bad. Currently I am dealing with their partner service, DVS as my mobile phone is being repaired/ replaced. They have a 7 working day turnaround for this, meaning that, including postage time and weekends, I will have been without my mobile phone for at least two weeks when (if) it comes back. The online dashboard to show you the order progress doesn't make any sense, and the only way to contact DVS for a progress update is to request a call back from them - which is difficult when you don't have a mobile. Fortunately they offer a callback service at a time of your choice. However, when I gave them my work number, and made sure I would be at my desk at the chosen time, they did not call. Instead they sent me an email saying they endeavor to respond to enquiries within 20 days. Feeling frustrated, disappointed and very, very lost. Reviewed on: 15th November 2016
Jo Co's avatar
Jo Co

Easy, straight forward and hassle free

5
Cannot fault, very pleased and satisfied Reviewed on: 13th October 2016
Abbie Webb's avatar
Abbie Webb

loyalty

3
Had my renewal through..went up considerably..rang them and asked them why it was so high(i had had no claims) they offered to re do the quote taking off a loyalty discount which then made the quote lower than i had been paying previously..my point is if i had not called about the renewal price the LOYALTY discount would not have been applied..loyalty...really, sneaky i call it. Reviewed on: 13th September 2016
ian bonthrone's avatar
ian bonthrone

Easy, straight forward and hassle free

5
Applied for insurance as we got the mortgage through them, form easy to follow and fill in. Reviewed on: 12th September 2016
Abbie Webb's avatar
Abbie Webb

good customer service

4
Had to ring on renewal as I had been ill and thought I had missed the renewal period. The call was answered quickly by a really helpful lady who assured me everything was fine, ran through it all to make sure there were no changes and renewed there and then. Paper work was here within a week Reviewed on: 18th August 2016
Su Brandon's avatar
Su Brandon

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