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Nationwide: Home insurance reviews

Name: Home insurance
Rating: 3.53 (88 reviews)

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3.53

Based on 88 reviews, last reviewed 28th Aug 2026

200% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

30%

15%

49%

Latest highest rating:

4

Secure at home. Secure at home-Nationwide's Home Insurance is both competitive and fully transparent. Their policies are if not the best, one of the best in the marke... Read more Reviewed on: 28th August 2026

Latest lowest rating:

1

Home insurance claim with Nationwide I raised a home insurance claim with Nationwide, the policy is underwritten by RSA. I was expecting them to be empathetic and supportive however from ... Read more Reviewed on: 2nd March 2026

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About this product

Nationwide work with Aviva and Royal Sun Alliance to provide home insurance.

It’s usually cheaper to buy both buildings and contents insurance from Nationwide at the same time, instead of separate policies. There’s no extra charge if you want to pay monthly and you can pay for optional extras to tailor your policy.

Nationwide home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

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Nationwide Home insurance reviews (88)

Secure at home.

Secure at home-Nationwide's Home Insurance is both competitive and fully transparent. Their policies are if not the best, one of the best in the market. Along with good customer service, they will reduce your premiums each year, for non-claims throughput the year. They do comprehensive cover for both building, and contents cover, with additional extras for unseen emergencies. I would recommend it to anyone looking for Home Insurance. Reviewed on: 28th August 2026

Teamwork makes online work.

Their chatbot tried twice to understand the question, but then put me through to live chat, straight away, we quickly realised something had gone wrong in the system so she rang me up to sort it out. That is real service! The chatbot didn’t act as if they knew everything and I knew nothing, the assistant was helpful, friendly and knowledgeable. The best bit? For the first time ever, I thought’Yes, with help I can crack the online world even though I’m getting older by the day Reviewed on: 26th August 2026

Nationwide has been very communicative and the proce...

Nationwide has been very communicative and the process of switching to them was straightforward and simple. Reviewed on: 20th August 2026

Home insurance claim with Nationwide

I raised a home insurance claim with Nationwide, the policy is underwritten by RSA. I was expecting them to be empathetic and supportive however from the first engagement it felt like they were trying to find an opportunity to avoid paying the claim. They were looking at policy and process opportunities from the outset. In 30 years of holding home insurance I have claimed once and that was for a small electrical device Reviewed on: 2nd March 2026

Price nearly trebled!

House insurance has rocketed from £60 per month to £140 per month!! Made a claim of just over £1,000 but this doesn't justify such a hike. Have found an alternative for £50 per month. Reviewed on: 13th February 2026

You are never their priority.

Between the myriad of people dragged into this small job on a claim made in June 2025, they all argued amongst themselves and lost sight of us as the customer, wasting our time, energy and any confidence we had in our insurers. In January 2026, we fixed the problem ourselves. They don't care about their customers. They care about taking your money and treating you with contempt. Reviewed on: 9th February 2026

I have a mortgage and account with Nationwide as wel...

I have a mortgage and account with Nationwide as well as home insurance. I choose to renew my home insurance with nationwide each year because the price is always the best around and I appreciate the fact that people who have a mortgage with Nationwide always get a better rate for home insurance, I feel nationwide are brilliant at looking after their customers. Reviewed on: 24th January 2026

Amazing customer service, always going the extra mil...

Amazing customer service, always going the extra mile and demonstrating customer value every time Reviewed on: 4th September 2025

Great value for money

Great value for money and great service Reviewed on: 20th March 2025

Water claim

My experience is based on my claims experience. I claimed for a flood in my house. It was devastating . Because of the size of the claim a claims manager was allocated to my case. I have had an almost total lack of communication and assistance. Nearly 4 months later I am still being asked questions about the claim. My helpful advice would be to engage your own assessor. You may have to pay a fee but it will save you much heart ache and they will navigate the process for you. Reviewed on: 16th March 2025

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