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Nationwide: Home insurance reviews

Name: Home insurance
Rating: 2.7 (81 reviews)

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2.42

Based on 81 reviews, last reviewed 4th Sep 2025

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

28%

15%

50%

Latest highest rating:

5

Amazing customer service, always going the extra mil... Amazing customer service, always going the extra mile and demonstrating customer value every time Reviewed on: 4th September 2025

Latest lowest rating:

1

Water claim My experience is based on my claims experience. I claimed for a flood in my house. It was devastating . Because of the size of the claim a claims mana... Read more Reviewed on: 16th March 2025

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About this product

Nationwide work with Royal & Sun Alliance Insurance Ltd to provide home insurance.

It’s usually cheaper to buy both buildings and contents insurance from Nationwide at the same time, instead of separate policies. There’s no extra charge if you want to pay monthly and you can pay for optional extras to tailor your policy.

Nationwide home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

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Nationwide Home insurance reviews (81)

Insurance cover

I tried to cancel an insurance after paying the money for nearly 2 years for nothing. They kept passing me to different departments and at the end I still couldn’t cancel it. Just make the cancellation easy. When I applied for that insurance no one passed me to thousands department and it was really quick how come for cancellation you waste customers time and hired the most stupid people. Extremely unhappy with your telephone customer service. You did not train your staff well and all of them had to call other departments and ask them my simple question and the funniest at end they didn’t help us at all. Reviewed on: 30th December 2021

Shower blew up

My shower blew up i have a cronic disabled partner phoned on a sunday 3pm explained they said they get a plumber/electrician out within 4 hours now 7pm phoned they cannot find anybody to come out tonight what a bunch off clowns they advertise a ,247 service they cannot deliver serious complaint coming Reviewed on: 19th December 2021

Same cover as previous house insurance with loyalty discounts

I got the same cover with the same underwriter at almost half the price. Fantastic saving and the cover is just as good. Reviewed on: 29th August 2021

Customer loyalty

We had our mortgage with them so they offered us a discounted rate. Good customer service and recognising loyalty Reviewed on: 1st March 2021

Don't buy a policy here

I made a claim for damage to a flat roof . A tile came off the main house roof in a storm and landed on the flat roof causing damage. A friend replaced the tile for me. After 12 days a surveyor eventually arrived after several phone calls and unanswered emails. He told me that Nationwide Home Insurance would say it was accidental damage as I didn't have accidental cover. Guess what. That's exactly what they did so now a storm is an accident. I have cancelled my policy and gone elsewhere. Please spend your money elsewhere and give Nationwide Home Insurance a miss. I wish I had read other peoples reviews before I bought my policy but having been a Nationwide customer for several years I trusted them. Feel betrayed and let down. Reviewed on: 18th February 2021

Nationwide - never again

I've been a long term customer of Nationwide home insurance +10 years, but last 2 renewals noticed the price creeping up significantly, I've only got a 2 bed house no garage or outbuildings but they were quoting £400 per annum. After looking into it further I noticed as an existing NW customer of other products I was entitled to 25% discount. When I enquired about this discount I was informed I didn't quality as I didn't take out a fresh quote and I had a 'different' type of policy. What bull, well on the basis that I don't matter as a long term customer I've cancelled the policy and spent my money elsewhere on an equivalent good quality policy for £180, I wish I'd done this a couple of years ago but lesson learnt now each time I renew anything. Reviewed on: 25th October 2020

total waste of time and money

I have had contents insurance with Nationwide for 20 years and never made one claim until August this year for freezer food after my freezer blew up at midnight. They've taken thousands of pounds in insurance premiums but having submitted the (by comparison measly) claim online mid-August, no one bothered their backside to get back to me despite their assurance online that they will do so within 24 hours. Still waiting, will not renew and never touch any Nationwide product ever again. AVOID AT ALL COST Reviewed on: 7th October 2020

Con artists!

Avoid at all costs! They will take your money but than ignore you! Reviewed on: 29th June 2020

Building insurance claim

Not given correct information when I first made claim. Assessing company closed my claim without discussing my settlement. Settlement not reached by finding a contractor quote - just a scope of works and a lump sum which did not cover cost of repair. Didn’t tell me that I would have to find my own contractor for repair as claim under £1000. Couldn’t find this information in policy booklet. Reviewed on: 6th June 2020

They dont understand basic insurance!

Having just taken out a buildings and contents policy they have requested a valuation for my watch, the policy is written on a new for old basis which basically means they will replace all my processions (excluding clothes) as new, so I asked why do they require a valuation when I have the original receipt baring in mind they would replace it with a new one and they don’t, they just keep quoting their policy guidelines! How many people who provided an up to date receipt have they swindled out of money and told them to underinsure! Shame on you Nationwide and shame on you RSA for not spotting this! Reviewed on: 23rd April 2020

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