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Nationwide: Home insurance reviews

View other Nationwide products
3.53
Based on 88 reviews, last reviewed 28th Aug 2026
200% increase in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
30%
See only 4 star reviews
15%
See only 3 star reviews
5%
See only 2 star reviews
2%
See only 1 star reviews
49%

Latest highest rating:

4

Secure at home. Secure at home-Nationwide's Home Insurance is both competitive and fully transparent. Their policies are if not the best, one of the best in the marke... Read more Reviewed on: 28th August 2026
Winston Haughton's avatar
Winston Haughton

Latest lowest rating:

1

Home insurance claim with Nationwide I raised a home insurance claim with Nationwide, the policy is underwritten by RSA. I was expecting them to be empathetic and supportive however from ... Read more Reviewed on: 2nd March 2026
Lee Summers's avatar
Lee Summers
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About this product

Nationwide work with Aviva and Royal Sun Alliance to provide home insurance.

It’s usually cheaper to buy both buildings and contents insurance from Nationwide at the same time, instead of separate policies. There’s no extra charge if you want to pay monthly and you can pay for optional extras to tailor your policy.

Nationwide home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

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Nationwide Home insurance reviews (88)

Content's insurance

1
Without doubt the worst customer service I have ever used My flat was flooded 6 months ago I'm still waiting Reviewed on: 29th August 2022
Sam 's avatar
Sam

A good all rounder

4
Had to claim on my house insurance after I was burgled. Logged my claim , had an assessor come out and I was paid out in about 5 weeks. Reviewed on: 17th August 2022
lee weatherilt's avatar
lee weatherilt

Terrible Service

1
Worst customer service. Deny receiving paperwork that they've already confirmed that they have, unable to trace accounts and then don't follow their own complaints procedure. Reviewed on: 5th August 2022
Steve Ford's avatar
Steve Ford

Absolutely shocking. Must Avoid at all costs!!!

1
This bank / building society has to be the worst ever for customer service. It’s standard rates are very unfriendly towards customers that have a buy to let Mortgage like myself. You would think they can do better in terms of the current financial climate. But no, this company care only about their money and nothing else, absolute greed and nothing else. Their customer service is totally shocking, I’d wished I’d never had a Mortgage with this bank, and wish to leave ASAP and to wash my hands clean of this company! With my situation they just do not care,(which is not surprising being the worst company in the UK), and do NOT offer full options, in which you would think they would do so in my situation. I hate this company, I wished I’d never had anything to do with this company, and one day I will not, and will never for the rest of my life!! I have serious concerns with this disgusting and useless company and am extremely dissatisfied. About four of my last calls have expressed signs of extreme and I mean extreme dissatisfaction and this has not been picked up!!! Totally shocking company, I hate this company, can’t wait to fully be disconnected from this company!!!! Reviewed on: 5th August 2022
Eren Mutludag's avatar
Eren Mutludag

horrific

1
Horrific, avoid at all costs. BVS were appointed by Nationwide home insurance to deal with our claim for roof damage. Was asked to get 3 quotes, and the cheapest we got was £3900. Bvs said the boards did not require replacing even though every roofing company that came up said they did. Got a call officering just over £2000 settlement figure from BVS. Said no, so they then said they would put into the hands of another company called MA assist. They then contacted a company called Cheshire Maintenance who then subcontracted to another company called Spain Maintenance. So, including Nationwide there are 5 companies dealing with our claim, all getting a nice backhander. Since found out that quote that BVS precured via MA assist was for £7165, over £3200 higher than our quote. When I contacted Bvs about their quote they wouldn't confirm the quote price. When I quoted £7165 back to them there was a very awkward silence. Finally, they admitted that figure was correct. Reviewed on: 27th July 2022
chris's avatar
chris

Don't waste your money

1
A repair needs done urgently and they book it in for a month's time! It's a joke service with bad customer service. Reviewed on: 20th May 2022
Aristotle Change's avatar
Aristotle Change

Insurance cover

1
I tried to cancel an insurance after paying the money for nearly 2 years for nothing. They kept passing me to different departments and at the end I still couldn’t cancel it. Just make the cancellation easy. When I applied for that insurance no one passed me to thousands department and it was really quick how come for cancellation you waste customers time and hired all stupid Reviewed on: 30th December 2021
Millie Zarnegar's avatar
Millie Zarnegar

Insurance cover

1
I tried to cancel an insurance after paying the money for nearly 2 years for nothing. They kept passing me to different departments and at the end I still couldn’t cancel it. Just make the cancellation easy. When I applied for that insurance no one passed me to thousands department and it was really quick how come for cancellation you waste customers time and hired the most stupid people. Extremely unhappy with your telephone customer service. You did not train your staff well and all of them had to call other departments and ask them my simple question and the funniest at end they didn’t help us at all. Reviewed on: 30th December 2021
Millie Zarnegar's avatar
Millie Zarnegar

Shower blew up

1
My shower blew up i have a cronic disabled partner phoned on a sunday 3pm explained they said they get a plumber/electrician out within 4 hours now 7pm phoned they cannot find anybody to come out tonight what a bunch off clowns they advertise a ,247 service they cannot deliver serious complaint coming Reviewed on: 19th December 2021
Mark Frost's avatar
Mark Frost

Same cover as previous house insurance with loyalty discounts

5
I got the same cover with the same underwriter at almost half the price. Fantastic saving and the cover is just as good. Reviewed on: 29th August 2021
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