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Nationwide: Home insurance reviews

View other Nationwide products
2.43
Based on 84 reviews, last reviewed 13th Feb 2026
No new 5 star reviews
in the past 90 days
200% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
29%
See only 4 star reviews
14%
See only 3 star reviews
5%
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2%
See only 1 star reviews
50%

Latest highest rating:

5

I have a mortgage and account with Nationwide as wel... I have a mortgage and account with Nationwide as well as home insurance. I choose to renew my home insurance with nationwide each year because the pri... Read more Reviewed on: 24th January 2026
Lucy N's avatar
Lucy N

Latest lowest rating:

1

Price nearly trebled! House insurance has rocketed from £60 per month to £140 per month!! Made a claim of just over £1,000 but this doesn't justify such a hike. Have foun... Read more Reviewed on: 13th February 2026
John T's avatar
John T
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About this product

Nationwide work with Royal & Sun Alliance Insurance Ltd to provide home insurance.

It’s usually cheaper to buy both buildings and contents insurance from Nationwide at the same time, instead of separate policies. There’s no extra charge if you want to pay monthly and you can pay for optional extras to tailor your policy.

Nationwide home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

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Nationwide Home insurance reviews (84)

horrific

1
Horrific, avoid at all costs. BVS were appointed by Nationwide home insurance to deal with our claim for roof damage. Was asked to get 3 quotes, and the cheapest we got was £3900. Bvs said the boards did not require replacing even though every roofing company that came up said they did. Got a call officering just over £2000 settlement figure from BVS. Said no, so they then said they would put into the hands of another company called MA assist. They then contacted a company called Cheshire Maintenance who then subcontracted to another company called Spain Maintenance. So, including Nationwide there are 5 companies dealing with our claim, all getting a nice backhander. Since found out that quote that BVS precured via MA assist was for £7165, over £3200 higher than our quote. When I contacted Bvs about their quote they wouldn't confirm the quote price. When I quoted £7165 back to them there was a very awkward silence. Finally, they admitted that figure was correct. Reviewed on: 27th July 2022
chris's avatar
chris

Don't waste your money

1
A repair needs done urgently and they book it in for a month's time! It's a joke service with bad customer service. Reviewed on: 20th May 2022
Aristotle Change's avatar
Aristotle Change

Insurance cover

1
I tried to cancel an insurance after paying the money for nearly 2 years for nothing. They kept passing me to different departments and at the end I still couldn’t cancel it. Just make the cancellation easy. When I applied for that insurance no one passed me to thousands department and it was really quick how come for cancellation you waste customers time and hired all stupid Reviewed on: 30th December 2021
Millie Zarnegar's avatar
Millie Zarnegar

Insurance cover

1
I tried to cancel an insurance after paying the money for nearly 2 years for nothing. They kept passing me to different departments and at the end I still couldn’t cancel it. Just make the cancellation easy. When I applied for that insurance no one passed me to thousands department and it was really quick how come for cancellation you waste customers time and hired the most stupid people. Extremely unhappy with your telephone customer service. You did not train your staff well and all of them had to call other departments and ask them my simple question and the funniest at end they didn’t help us at all. Reviewed on: 30th December 2021
Millie Zarnegar's avatar
Millie Zarnegar

Shower blew up

1
My shower blew up i have a cronic disabled partner phoned on a sunday 3pm explained they said they get a plumber/electrician out within 4 hours now 7pm phoned they cannot find anybody to come out tonight what a bunch off clowns they advertise a ,247 service they cannot deliver serious complaint coming Reviewed on: 19th December 2021
Mark Frost's avatar
Mark Frost

Same cover as previous house insurance with loyalty discounts

5
I got the same cover with the same underwriter at almost half the price. Fantastic saving and the cover is just as good. Reviewed on: 29th August 2021
dianabarnold@icloud.com's avatar
[email protected]

Customer loyalty

5
We had our mortgage with them so they offered us a discounted rate. Good customer service and recognising loyalty Reviewed on: 1st March 2021
Cerys_Lane's avatar
Cerys_Lane

Don't buy a policy here

1
I made a claim for damage to a flat roof . A tile came off the main house roof in a storm and landed on the flat roof causing damage. A friend replaced the tile for me. After 12 days a surveyor eventually arrived after several phone calls and unanswered emails. He told me that Nationwide Home Insurance would say it was accidental damage as I didn't have accidental cover. Guess what. That's exactly what they did so now a storm is an accident. I have cancelled my policy and gone elsewhere. Please spend your money elsewhere and give Nationwide Home Insurance a miss. I wish I had read other peoples reviews before I bought my policy but having been a Nationwide customer for several years I trusted them. Feel betrayed and let down. Reviewed on: 18th February 2021
Thomas's avatar
Thomas

Nationwide - never again

1
I've been a long term customer of Nationwide home insurance +10 years, but last 2 renewals noticed the price creeping up significantly, I've only got a 2 bed house no garage or outbuildings but they were quoting £400 per annum. After looking into it further I noticed as an existing NW customer of other products I was entitled to 25% discount. When I enquired about this discount I was informed I didn't quality as I didn't take out a fresh quote and I had a 'different' type of policy. What bull, well on the basis that I don't matter as a long term customer I've cancelled the policy and spent my money elsewhere on an equivalent good quality policy for £180, I wish I'd done this a couple of years ago but lesson learnt now each time I renew anything. Reviewed on: 25th October 2020
Revubob's avatar
Revubob

total waste of time and money

1
I have had contents insurance with Nationwide for 20 years and never made one claim until August this year for freezer food after my freezer blew up at midnight. They've taken thousands of pounds in insurance premiums but having submitted the (by comparison measly) claim online mid-August, no one bothered their backside to get back to me despite their assurance online that they will do so within 24 hours. Still waiting, will not renew and never touch any Nationwide product ever again. AVOID AT ALL COST Reviewed on: 7th October 2020
Paula Emmenegger's avatar
Paula Emmenegger

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