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Nationwide: Home insurance reviews

Name: Home insurance
Rating: 3.53 (88 reviews)

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3.53

Based on 88 reviews, last reviewed 28th Aug 2026

200% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

30%

15%

49%

Latest highest rating:

4

Secure at home. Secure at home-Nationwide's Home Insurance is both competitive and fully transparent. Their policies are if not the best, one of the best in the marke... Read more Reviewed on: 28th August 2026

Latest lowest rating:

1

Home insurance claim with Nationwide I raised a home insurance claim with Nationwide, the policy is underwritten by RSA. I was expecting them to be empathetic and supportive however from ... Read more Reviewed on: 2nd March 2026

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About this product

Nationwide work with Aviva and Royal Sun Alliance to provide home insurance.

It’s usually cheaper to buy both buildings and contents insurance from Nationwide at the same time, instead of separate policies. There’s no extra charge if you want to pay monthly and you can pay for optional extras to tailor your policy.

Nationwide home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

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Nationwide Home insurance reviews (88)

Avoid at all costs! Shocking service

Due to the high winds/storm our roof came off, leaving our house exposed to the elements. Not only were the phone lines down for an entire day, I was then told a surveyor can’t come out for two weeks. I have then been told that if I take the matter into my own hands to at least make my house watertight I might not be covered. Since then there’s now a significant amount of damage to my bedroom, with water pouring down the walls, carpets/lights damaged. An absolute joke of a service. People on the phone don’t have any idea how to deal with the claim and then I get put through to a third party who says even though they support nationwide they can’t deal with my claim. Avoid at all costs. Reviewed on: 22nd December 2024

Nationwide insurance the most expensive i received

our family home has been with Nationwide building society for many years, around a decade i think, however this year the premium quote nearly doubled and upon getting other quotes, most of the other quotes were around their previous year's quotes or if more, they were significantly below Nationwide building society home insurance. You really should check around before accepting near 100% premium increases. Reviewed on: 18th November 2024

UK insurance failed to cover a small claim for denta...

UK insurance failed to cover a small claim for dental care (even though that have in the past …we pay a reasonably high premium to cover our trip and disappointed that this claim was rejected for a T&C that I have no record of! wasn’t like this in the past …looking elsewhere for 2025 Reviewed on: 25th October 2024

I paid a premium but service was poor

I paid a premium as I expected good service and well rounded cover. tried to make two claims - one for legal cover and another for broken window. Both rejected due to poor t&cs Reviewed on: 13th October 2024

The best price.

The best price for complete cover. Easy to understand insurance. Reviewed on: 23rd August 2024

Finally, my own home.

I recently moved home and one of the legal requirements of purchasing my property, and before being able to exchange contracts, involved purchasing buildings/home insurance. This enables one party to be covered before actually taking ownership of a property should anything wrong. I did a lot of homework online and by asking friends and found likely potentials but at rather a high cost. As I already had a savings account with Nationwide it was easy to enquire in one of their high street branches if they provided this kind of insurance, which they did. The procedure was done over the phone and was relatively easy. The cost was more affordable and I have the assurance of not only going into a branch but making a simple phone call if ever needed. Reviewed on: 31st July 2024

Home insurance claim August 23 for water damage from...

Home insurance claim August 23 for water damage from water tank. Substantial damage to property. Found out that policy was underwritten by RSA. Nationwide completely disinterested and passed to RSA. Diabolical company to deal with. Uninhabitable home and provided no alternative accommodation for 7 weeks, have been obstructive throughout and I have severe health condition and a 3 year old with Autism. They really don’t care. Still have not settled completely and have never sent an assessor to even visit property. They lie, conveniently lose recordings of calls at will to their advantage (surprise surprise). My case is ongoing with the Ombudsman. Luckily I have documented everything. Please beware if you are unfortunate enough to have to claim they are underhanded lies. Luckily for me, I can prove this. Reviewed on: 23rd July 2024

been with nationwide for about 40 years only ever ma...

been with nationwide for about 40 years only ever made one cliam. Tried to make a claim for storm damage to the roof, and was told general wear and tear,ther were tiles laying all over the floor.Asked for a second apinion.was told they hade seen the photos and i was not coverd Reviewed on: 15th April 2024

Awful Ordeal Whilst Being 7 Months Pregnant

We called yourselves on the 07/01/24 at 6.45am morning needing a plumber to come and fix our blocked pipe as the pipe had leaked all over our bathroom floor, however we was told we couldn’t have anyone attend until Monday AM. Leaving us unable to use our toilet. At this point we had buckets and towels full of water. It had blew our electrics as this had leaked into our kitchen, but again you still didn't send anyone to fix the issue. You sent an electrician to fix the electric issue, which he did so thankyou for that. However as the day has gone on, the toilet leak has gotten significantly worse to the point where our ceiling in the kitchen was leaking, the electrics had blown again meaning we were left with no boiler, no electric or no toilet. Please bare in mind, I am 7 months pregnant. Due to you leaving us without a toilet, I had to actually wee in the bath. Our bathroom was covered in phesis, which then became a hygiene issue. I had tried to ring you again, but didn't get any luck with being answered. This resulted in me having to ring an emergency plumber out (the first number that came up on google) to solve the issue. onday morning, when you were due to send a plumber out, i give it until 9am as you STILL hadn't assigned the job to anyone, i decided to ring and explain our situation and cancel the plumber. But i did then have to request someone come out and look at the kitchen ceiling due to the leak being bad. Due to the stress i was under and not knowing what would of happened if i hadn't of called an emergency plumber because you didn't help us and having to try to survive the rest of the month financially. i actually ended up in hospital - i have then been declined any sort of refund, and i have been ignored for 4 days straight and then brushed off by the advisors. Do NOT recommend to anyone in the slightest. Horrid ordeal. Reviewed on: 18th January 2024

Nothing but incompetency and stalling

I am very happy with the Building Society, but the home insurance is horrible. We put in a claim in 2021 and have seen nothing but incompetency and stalling. Reviewed on: 7th January 2024

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