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Nationwide: Home insurance reviews

Name: Home insurance
Rating: 2.69 (84 reviews)

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2.43

Based on 84 reviews, last reviewed 13th Feb 2026

No new 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

29%

14%

50%

Latest highest rating:

5

I have a mortgage and account with Nationwide as wel... I have a mortgage and account with Nationwide as well as home insurance. I choose to renew my home insurance with nationwide each year because the pri... Read more Reviewed on: 24th January 2026

Latest lowest rating:

1

Price nearly trebled! House insurance has rocketed from £60 per month to £140 per month!! Made a claim of just over £1,000 but this doesn't justify such a hike. Have foun... Read more Reviewed on: 13th February 2026

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About this product

Nationwide work with Royal & Sun Alliance Insurance Ltd to provide home insurance.

It’s usually cheaper to buy both buildings and contents insurance from Nationwide at the same time, instead of separate policies. There’s no extra charge if you want to pay monthly and you can pay for optional extras to tailor your policy.

Nationwide home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

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Nationwide Home insurance reviews (84)

The best price.

The best price for complete cover. Easy to understand insurance. Reviewed on: 23rd August 2024

Finally, my own home.

I recently moved home and one of the legal requirements of purchasing my property, and before being able to exchange contracts, involved purchasing buildings/home insurance. This enables one party to be covered before actually taking ownership of a property should anything wrong. I did a lot of homework online and by asking friends and found likely potentials but at rather a high cost. As I already had a savings account with Nationwide it was easy to enquire in one of their high street branches if they provided this kind of insurance, which they did. The procedure was done over the phone and was relatively easy. The cost was more affordable and I have the assurance of not only going into a branch but making a simple phone call if ever needed. Reviewed on: 31st July 2024

Home insurance claim August 23 for water damage from...

Home insurance claim August 23 for water damage from water tank. Substantial damage to property. Found out that policy was underwritten by RSA. Nationwide completely disinterested and passed to RSA. Diabolical company to deal with. Uninhabitable home and provided no alternative accommodation for 7 weeks, have been obstructive throughout and I have severe health condition and a 3 year old with Autism. They really don’t care. Still have not settled completely and have never sent an assessor to even visit property. They lie, conveniently lose recordings of calls at will to their advantage (surprise surprise). My case is ongoing with the Ombudsman. Luckily I have documented everything. Please beware if you are unfortunate enough to have to claim they are underhanded lies. Luckily for me, I can prove this. Reviewed on: 23rd July 2024

been with nationwide for about 40 years only ever ma...

been with nationwide for about 40 years only ever made one cliam. Tried to make a claim for storm damage to the roof, and was told general wear and tear,ther were tiles laying all over the floor.Asked for a second apinion.was told they hade seen the photos and i was not coverd Reviewed on: 15th April 2024

Awful Ordeal Whilst Being 7 Months Pregnant

We called yourselves on the 07/01/24 at 6.45am morning needing a plumber to come and fix our blocked pipe as the pipe had leaked all over our bathroom floor, however we was told we couldn’t have anyone attend until Monday AM. Leaving us unable to use our toilet. At this point we had buckets and towels full of water. It had blew our electrics as this had leaked into our kitchen, but again you still didn't send anyone to fix the issue. You sent an electrician to fix the electric issue, which he did so thankyou for that. However as the day has gone on, the toilet leak has gotten significantly worse to the point where our ceiling in the kitchen was leaking, the electrics had blown again meaning we were left with no boiler, no electric or no toilet. Please bare in mind, I am 7 months pregnant. Due to you leaving us without a toilet, I had to actually wee in the bath. Our bathroom was covered in phesis, which then became a hygiene issue. I had tried to ring you again, but didn't get any luck with being answered. This resulted in me having to ring an emergency plumber out (the first number that came up on google) to solve the issue. onday morning, when you were due to send a plumber out, i give it until 9am as you STILL hadn't assigned the job to anyone, i decided to ring and explain our situation and cancel the plumber. But i did then have to request someone come out and look at the kitchen ceiling due to the leak being bad. Due to the stress i was under and not knowing what would of happened if i hadn't of called an emergency plumber because you didn't help us and having to try to survive the rest of the month financially. i actually ended up in hospital - i have then been declined any sort of refund, and i have been ignored for 4 days straight and then brushed off by the advisors. Do NOT recommend to anyone in the slightest. Horrid ordeal. Reviewed on: 18th January 2024

Nothing but incompetency and stalling

I am very happy with the Building Society, but the home insurance is horrible. We put in a claim in 2021 and have seen nothing but incompetency and stalling. Reviewed on: 7th January 2024

Renewal price gone up and more expensive than others

My renewal price came through. I understand that inflation has happened and continues but my renewal quote has gone up 15%. I called to see if anything could be done. Their answer was no. I have my bank accounts and mortgage with them. Lady was rude on the phone. They are no longer looking after their members. For context, never made a claim, ever! Reviewed on: 20th September 2023

Reasonably-priced home insurance

Convenient and reasonably-priced home insurance from my main bank Reviewed on: 28th August 2023

Helpful and efficient insurers

When our bathroom was flooded by an upstairs neighbour’s burst pipe, Nationwide were quick to react to my report of the incident. They were also surprisingly friendly and supportive, and did everything they could to coordinate technicians and surveyors in a prompt manner. They helped process our quotes and approve them quickly. Me and my partner had a very positive experience with Nationwide Home Insurance and would highly recommend them to others. Reviewed on: 23rd August 2023

Great value for money

Really good price, nice customer service Reviewed on: 11th April 2023

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